Emotional Intelligence Lovelyn

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Emotional Intelligence Lovelyn Mathew – Voice and Accent, Personality Development and Behavioral Skills Trainer

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We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we're in, they always seem to know just what to say – and how to say it – so that we're not offended or upset.

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They're caring and considerate, and even if we don't find a solution to our problem, we usually leave feeling more hopeful and optimistic.

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We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look calmly at a problem and find a solution.

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They're excellent decision makers, and they know when to trust their intuition.

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Regardless of their strengths, they're usually willing to introspect honestly. They take criticism well, and they know when to use it to improve their performance.

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People like this have a high degree of Emotional Intelligence. They know themselves very well, and are also able to sense the emotional needs of others.

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Would you like to be more like this

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Emotional Intelligence (EI) is just as important to professional success as technical ability. Organizations are increasingly using EI when they hire and promote.

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Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behavior, management styles, attitude, interpersonal skills, and potential.

What is Emotional Intelligence?:

What is Emotional Intelligence? We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through all this takes tact and cleverness – if we hope to succeed in life. This is where Emotional I ntelligence plays an important role.

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Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect the people around you.

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Emotional intelligence also involves your perception of others. When you understand how they feel, it will allow you to manage relationships more effectively.

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People with high Emotional Intelligence are usually successful in most things they do. Why?

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They make others feel good T hey go through life much more easily than people who are easily angered or upset

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Success requires more than IQ (Intelligence Quotient) - the traditional measure of intelligence, ignoring essential behavior and character elements.

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We've all met people who are academically brilliant and yet are socially and inter-personally inept. We know that despite possessing a high IQ rating, success does not follow automatically.

Characteristics of Emotional Intelligence:

Characteristics of Emotional Intelligence Daniel Goleman , an American psychologist, developed a framework of five elements that define Emotional I ntelligence.

Self-Awareness :

Self-Awareness Understand your own emotions - don't let your feelings rule you. Be confident – trust your intuition and don't let your emotions get out of control. Take an honest look at yourself - know your strengths and weaknesses (work on these areas so that you can perform better).

Self-Regulation :

Self-Regulation Ability to control emotions and impulses. Think before you act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.

Motivation :

Motivation Be highly motivated. Be willing to defer immediate results for long-term success. Be highly productive, love challenges, and be very effective in whatever you do.

Empathy :

Empathy Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. Be good at recognizing the feelings of others, even when those feelings may not be obvious. Empathetic people are usually excellent at managing relationships, listening, and relating to others. A void stereotyping and judging too quickly.

Social Skills :

Social Skills Those with strong social skills are typically team players and easy to talk to. Rather than focusing on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.

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Emotional intelligence is the key to success in life – especially your career. The ability to manage people and relationships is very important, so developing and using your Emotional I ntelligence can be a good way to show others the leader in you.

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By developing our Emotional Intelligence, we can become more productive and successful at what we do, and help others be more productive and successful too.

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Good News!!!! Emotional Intelligence CAN be taught and developed!

Determine your current EI, and Identify where you may need to do some work :

D etermine your current EI, and Identify where you may need to do some work


MEASURING EMOTIONAL INTELLIGENCE There are many methodologies for measuring Emotional Intelligence. Let’s focus on the two pure models – MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) Genos

MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test):

MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test)

Perceiving Emotions:

Perceiving Emotions Everyone experiences and relates to feelings and emotions. Even the world around you communicates and sends emotional messages. Emotions contain valuable information about relationships and about the world around you. This ability to perceive emotions starts with being aware of these emotional cues, and then accurately identifying what they mean.

Using Emotions:

Using Emotions How we feel influences how we think. If you feel sad, you may view the world one way, while if you feel happy, you interpret the same events differently. People in a sad or negative mood tend to focus on details and search for errors. Those in a more positive mood are better at generating new ideas and solutions to problems. Knowing which moods are best for which situations and "getting in the right mood" is an ability.

Understanding Emotions:

Understanding Emotions Emotions contain information, and our ability to understand this information and think about it plays an important role in our day-to-day life. This ability answers questions such as: Why are we feeling happy? How will my friend feel if I say that to him? What will happen if I say that to her?

Managing Emotions:

Managing Emotions If emotions contain information, then ignoring this information means that we can end up making a poor decision. At times, we need to stay open to our feelings, learn from these feelings, and use this information to make decisions and take appropriate action. Sometimes, though, it may be best to disengage from an emotion and return to it later in order to manage it effectively.




Awareness Awareness of emotions (both your own and those of others) is the foundation for developing all the skills of EI. Are you feeling happy? Stressed? Angry? And when you have these feelings (and notice them in others) are you aware of how they impact your behavior? Develop your awareness and you will be well on your way to express, reason and manage these emotions in yourself and others.


Expression Expression is about being able to talk about how you are feeling; to the right person, at the right time and in the right amount. Emotionally expressive people are good at handling workplace conflicts. And because they talk openly and appropriately about how they feel, they build feelings of trust and authenticity with their colleagues .


Reasoning We make decisions everyday. Someone who demonstrates high levels of emotional reasoning will make these decision based on facts and feelings; on data and intuition. They will consider how individuals will react to their decisions. By factoring rational and emotional data into your decision-making process, you will have a greater likelihood of making better decisions and having work colleagues support them.


Management Individuals with high levels of emotional intelligence come across as being centered. They are good at maintaining positive moods, dealing effectively with stress and reacting to strong emotions (such as anger) in constructive ways. They are also good at bringing our positive emotions and moods in others through what they say and do.

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Emotional Intelligence development reduces stress for individuals and organizations by: decreasing conflict improving relationships and understanding increasing stability, continuity and harmony

Enhance your Emotional Intelligence:

Enhance your Emotional I ntelligence

Deal with Negative Emotions:

Deal with Negative Emotions A clear understanding of negative e motions dismisses them. - Vernon Howard

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Learn to Listen Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand. — Karl Menninger

Stay Calm under Pressure:

Stay Calm under Pressure He who angers you conquers you. - Elizabeth Kenny

Adapt to Change :

Adapt to Change Life is Change. Growth is Optional. Choose Wisely. - Karen Kaiser Clark

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Our greatest glory is not in never failing , but in rising up every time we fail. - Ralph Waldo Emerson

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Communicate The way we communicate with others and with ourselves ultimately determines the quality of our lives. - Anthony Robbins

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Empathy is full presence to what's alive in the other person at this moment. - John Cunningham Empathy

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Prioritize The key is not to prioritize what's on your schedule, but to schedule your priorities. - Stephen Covey

Read Social Cues:

Read Social Cues

The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others. - Sharon Anthony Bower:

The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others . - Sharon Anthony Bower Be assertive and express difficult emotions when necessary

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Give the world the best that you have, and the best will come back to you . - Madeline Bridges

The weak can never forgive. Forgiveness is the attribute of the strong. - Mahatma Gandhi :

The weak can never forgive . Forgiveness is the attribute of the strong . - Mahatma Gandhi

Strength lies in differences, not in similarities - Stephen R. Covey:

Strength lies in differences , not in similarities - Stephen R. Covey Accept Differences

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If at times you feel you want to cry And life seems such a trial Above the clouds there's a bright blue sky So make your tears a smile. As you travel on life's way With its many ups and downs Remember its quite true to say One smile is worth a dozen frowns. Among the worlds expensive things A smile is very cheap And when you give a smile away, You get one back to keep. SMILE

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Happiness comes at times to all But sadness comes unbidden And sometimes a few tears must fall Among the laughter hidden. So when friends have sadness on their face And troubles round them piled The world will seem a better place And all because you smiled.

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FACT : Emotional Intelligence (EQ or EI) can be defined as the ability to understand, manage, and effectively express one’s own feelings, as well as engage and navigate successfully with those of others FACT : Far more highly productive and successful people possess high Emotional Intelligence rather than high IQs

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FACT : EQ is twice more predictive of success than IQ FACT : Unlike IQ, which does not change significantly over a lifetime, our EQ can evolve and increase with our desire to learn and grow