stress management

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PRESENTATION “ WORK STRESS & ITS MANAGEMENT” PRESENTERS: Asmita Bhattarai Safeena Mubarak Vikasa Vishnu Pillai

Stress at Workplace:

Stress at Workplace 46% of workers find job to be extremely stressful Cost of stress related disorders is estimated to be $150 billion a year Stress related disorders comprise 14% of workers’ compensation cases

Stress – What is it?:

Stress – What is it? P ressure upon psychological system Deviation from normal functioning Eustress: good stress Distress: bad stress

Stress – More Background:

Stress – More Background Where does stress come from? Major life events Daily hassles: frequency, intensity, duration Job satisfaction and stress – those who enjoy work suffer less impact from stressful events

Stress and Type of Occupation:

Stress and Type of Occupation 10 Most Stressful Jobs 10 Least Stressful Jobs Inner-city high school teacher Police officer Miner Air traffic controller Medical intern Stockbroker Journalist Customer service worker Secretary Waiter Forester Bookbinder Telephone line worker Toolmaker Millwright Repairperson Civil engineer Therapist Natural scientist Sales representative Based on U.S. Centres for Disease Control and Prevention and Health magazine

Individual Differences in Coping :

Individual Differences in Coping Social s upport Job skill – the more skilled at job, the less stress Physical health – good health leads to reduced impact of stress Locus of control – internal locus of control is linked to reduced impact of stress Perception & Negative affectivity – A tendency to focus on the negative aspects of life. Linked to high levels of stress.

Individual Differences: Hardiness:

Individual Differences: Hardiness Reflects a resistance to stress; elements include : Sense of commitment to family and work A perceived sense of control A view of change as normal and challenging

Work-Family Conflicts:

Work-Family Conflicts Greater role conflict for women – primary responsibility for family life falls on woman Family with 3 kids, average work week for females is 90 hours, for males it is 70 hours Bad work days tend to carry over into family life – tendency is stronger for women. Sadly, positive states do not carry over

Contd… :

Contd … Workers report that jobs interfere with family life more than vice versa Companies can help reduce stress with flexible schedules and supportive supervisors – more helpful than child care facilities Despite these problems, women with paying jobs are psychological and physically healthier than full-time homemakers

Causes of Stress:

Causes of Stress Environmental Factors Economic uncertainties: e.g people increasingly get anxious about job security when economy is contracting Political uncertainties: unstable political system makes people stressful Technological change: new innovations can make an employee’s skills and experience obsolete

Contd… :

Organizational Factors Task demands: autonomy, task variety, degree of automation, working conditions, physical layout Eg : As a flight attendant do you think you could put on a happy face when you’re having a bad day? Role demands: Role conflicts: eg , unable to meet expectation of wife and boss at a time Role ambiguity: unstructured or poorly defined job, responsibilities Role overload: expected to do more than time permits Interpersonal demands: lack of social support from colleagues, poor interpersonal relationship Contd…

Contd… :

Contd… Personal Factors Family issues: marital difficulties, the breaking off of a relationship, discipline troubles with children Economic problems: poor money management, wants exceeding earning capacity Personality: internal locus of control is linked to reduced impact of stress than external locus of control

Consequences of Stress:

Consequences of Stress Physiological Symptoms: changes in metabolism, increase heart and breathing rates, increase blood pressure, bring on headaches, heart attack Psychological Symptoms: job dissatisfaction, tension, anxiety, depression, apathy, irritability, boredom Emotional Exhaustion Depersonalization Reduced sense of personal accomplishment Behavioral Symptoms: changes in productivity, absence, turnover, changes in eating habits, smoking, alcohol consumption, rapid speech, fidgeting, sleep disorders

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MANAGING STRESS Individual Approaches: Time management principle Physical exercises Relaxation training Social Support Network


Organizational Approaches: Improved Personnel Selection Training Goal Setting Job redesigning Employees’ involvement Organizational communication Sabbaticals Wellness program Contd…

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Summary & Implications For Managers Low to moderate stress desirable High, moderate stress sustained for long undesirable Stress dissatisfying to employees

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