Business Etiquettes

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Business Etiquette:

Business Etiquette

Slide2:

Let’s see how much you know……

1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?:

1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected? China Japan Czech Republic Denmark Bolivia

1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?:

1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected? China Japan Czech Republic Denmark Bolivia

2. In Saudi Arabia, which is considered a popular gesture of friendship between men?:

2. In Saudi Arabia, which is considered a popular gesture of friendship between men? a high-five holding hands while walking a handshake winking a hug or kiss on the cheek

2. In Saudi Arabia, which is considered a popular gesture of friendship between men?:

2. In Saudi Arabia, which is considered a popular gesture of friendship between men? a high-five holding hands while walking a handshake winking a hug or kiss on the cheek

3. In Great Britain, tapping your nose indicates that something is::

3. In Great Britain, tapping your nose indicates that something is: confidential smelly inappropriate very important incredibly boring

3. In Great Britain, tapping your nose indicates that something is::

3. In Great Britain, tapping your nose indicates that something is: confidential smelly inappropriate very important incredibly boring

4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture?:

4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture? clocks straw sandals a handkerchief a stork or a crane all of the above

4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture?:

4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture? clocks straw sandals a handkerchief a stork or a crane all of the above

5. When treating a client to a business meal in China, the most appropriate tipping strategy would be::

5. When treating a client to a business meal in China, the most appropriate tipping strategy would be: 15% tip the more the better 20% tip no tip at all 50% tip

5. When treating a client to a business meal in China, the most appropriate tipping strategy would be::

5. When treating a client to a business meal in China, the most appropriate tipping strategy would be: 15% tip the more the better 20% tip no tip at all 50% tip

Business Etiquette...:

Business Etiquette... Putting to work in business those social skills which provide us with the confidence to handle people and situations with tact, diplomacy and respect

Why Be Etiquette Savvy?:

Why Be Etiquette Savvy? Good manners will open doors that the best education cannot.

Benefits of Etiquette:

Benefits of Etiquette Global workforce, International clients, Joint ventures. Educated work force has redefined social & business etiquettes and manners of Indian business culture. Appearances, attitudes and behaviors of employees has become direct reflections of company and brand. Knowing how to conduct oneself with confidence and ease can determine whether one gets project, lands the contract or moves up the corporate ladder. Thus it become essential for professionals to know the right things to do at corporate formal get together, lunches, dinners and social events.

Types of Business Etiquettes:

Types of Business Etiquettes Workplace Etiquettes Meeting & Presentation Etiquettes Telephonic Etiquettes Email Etiquettes

Workplace Etiquettes:

Workplace Etiquettes Positive attitude Willingness to help Mutual respect Punctuality Respect for others opinions Teamwork  Appearance

POWERFUL FIRST IMPRESSIONS: HOW TO MEET AND GREET:

POWERFUL FIRST IMPRESSIONS: HOW TO MEET AND GREET A good beginning makes a good ending. --English Proverb

Meeting and Greeting:

Meeting and Greeting Always on time, always organized, always ready Handshake: offer entire hand, web-to-web, shake lightly and release Eliminate slang/jargon from your vocabulary

INTRODUCTIONS THAT NEVER FAIL:

INTRODUCTIONS THAT NEVER FAIL The main thing to remember about introductions is to make them!

When making an introduction…:

When making an introduction… Know whom to introduce first Junior to senior Fellow worker to client Never introduce yourself by your title Always use last names with customers unless they are about your age and rank Maintain eye contact

What?:

22 What? LISTEN to and concentrate on conversations—don’t just wait for your turn to talk!

Don’t Jump!:

23 Don’t Jump! Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.

Telephone manners:

Telephone manners Answer the phone with your name and company (or department) When placing calls, state your name and company or department immediately when phone is answered Before you jump into a deep conversation, ask if they have time to talk. Speak clearly and State the purpose of your call Only use speakerphone for conference calls Say please and thank you

E-mail Etiquette:

E-mail Etiquette E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters M- ake a point of responding to messages promptly A- lways use spell-check and grammar check before sending messages—be brief and clear I- nclude your telephone number in your message L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public

Finally…:

26 Finally… Take time to say “please” and “thank you” more often. Don’t forget to say “Hello” rather than “Hi”. Say “you’re welcome” rather than “no problem.”

High-Tech Etiquette Perfecting the Art of Plugged-In Politeness :

High-Tech Etiquette Perfecting the Art of Plugged-In Politeness Being plugged-in or wireless is no excuse for being rude or inconsiderate. -Jana High

Keep your Word:

Keep your Word Do what you promised you would do! Make that phone call! Write that note! Make the arrangements!

Thank You:

Thank You People, like diamonds, have a basic market value, but it is only after they have been polished that the world will pay their real value. -William Thourlby

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