7 Trends That Will Transform Telecoms In 2020 - venkat k - Medium

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Artificial Intelligence in telecom is being transformed in various ways by technology. From Artificial Intelligence (AI) to the CyberTalk Threat, here are the 7 biggest technology trends that will transform telecoms in 2020.

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2/3/2020 7 Trends That Will Transform Telecoms In 2020 - venkat k - Medium https://medium.com/venkat34.k/7-trends-that-will-transform-telecoms-in-2020-dc013d60c447 1/4 7 Trends That Will Transform Telecoms In 2020 venkat k Feb 3 · 4 min read Artificial Intelligence in telecom is being transformed in various ways by technology. From Artificial Intelligence AI to the CyberTalk Threat here are the 7 biggest technology trends that will transform telecoms in 2020. 5 G 5G has promised some dramatic changes. The European Union’s 5G action plan includes continuous 5G coverage for railways and major highways by 2025. 5G Ultra-low latency enhanced data rates and network slicing in addition to supporting 100-fold increases in devices connected to each unit area. This opens the door to new services network operation and customer experience for telecom operators. 5G is changing the role of telecom: not only telecom technology suppliers but also service providers. This change requires telecoms to interact with governments and enterprise customers and change their sales strategy to help consumers utilize 5G power.

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2/3/2020 7 Trends That Will Transform Telecoms In 2020 - venkat k - Medium https://medium.com/venkat34.k/7-trends-that-will-transform-telecoms-in-2020-dc013d60c447 2/4 Also Read: V odafone case study Artificial Intelligence AI Telecommunications is one of the industries that use artificial intelligence in many aspects of business today. Through virtual assistants and chatbots and artificial intelligence that drives these tools behind the scenes telecommunication companies improve customer service and customer satisfaction. Artificial intelligence is essential for the optimization and predictive management of telecommunication companies’ networks. AI is also hard at work in detecting fraudulent activity. Additionally through Predictive Analytics Artificial Intelligence in the Telecoms industry is able to derive actionable business insights from the data volumes they collect every day. Internet of Things IoT It is one of the biggest players in the Internet of Things market as everyday goods are interconnected and connected to the Internet as the telecoms industry launches Internet device connectivity. The Internet of Things technology helps remotely monitor telecom base stations and data centers. This helps to ensure shorter downtime for the network. Since telecoms are crucial in providing IoT infrastructure the industry is especially ready to develop and provide their own services for IoT. Since IoT technology is leading to more devices on the network there is a greater likelihood of security and privacy breaches and telecoms need to plan and protect it. Although there is still much to know about the IoT transformation for telecoms there is little doubt that it will be disruptive to the industry. Big Data It is undeniable that telecommunication companies are collecting and producing wireless data — mobile devices and apps wearables and more — in the 2020s — but companies that use it for their competitive advantage will survive. Telecommunication companies need to ensure that their networks can move exceptional data efficiently through their network and support new technologies. Telecoms also need to address new security challenges that arise with new technologies that use their networks. Finally the data collected by Telecom can be analyzed to improve customer service

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2/3/2020 7 Trends That Will Transform Telecoms In 2020 - venkat k - Medium https://medium.com/venkat34.k/7-trends-that-will-transform-telecoms-in-2020-dc013d60c447 3/4 determine and evaluate new products as well as monitor and optimize the network. When evaluating and taking action big data can help telecoms build a strong business. Robotic Process Automation RPA Robotic process automation takes repetitive rule-based high-frequency frequency processing and completes them very accurately. When telecoms hire RPA for work error rates and costs decrease while increasing customer service and operational efficiency. The telecommunication industry has the highest adoption rate for RPA technology because it seems to be doing well. RPA provides a high level of scalability and agility for telecoms and can perform many tasks such as report generation responding to customer queries order processing price tracking and more. Cloud Computing Cloud computing’s pay-per-use service model helps telecoms introduce new services reduce their costs and more effectively adjust to market demands. Cloud provides scale scalability and cost-effective economies of scale for telecoms. Telecoms are not only a cloud service provider but they can also use the cloud themselves. When Telecom adopts cloud technology and shifts important business functions to the cloud they benefit from the cloud’s capability. Cyber Security and Resilience We take up telecommunication services including phone and video calls email and messaging until we experience disruption and know-how dependent we are on those services. Telecoms are increasingly targeted to cybercriminals as they store and maintain highly complex data in complex networks that serve as gateways to other businesses. From direct cyberattacks such as a denial of service delivery to indirect attacks such as malware telecoms must protect themselves and prepare for the future of 5G and the security barriers it represents. This includes not only the right IT infrastructure but also the talent and processes that will contribute to the resilience of attackers. Currently there is room to improve the industry response to a cyberattack. The false claims of the attack also hurt the reputation of the telecom as well as creating a significant business impact in terms of time and money to respond.

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2/3/2020 7 Trends That Will Transform Telecoms In 2020 - venkat k - Medium https://medium.com/venkat34.k/7-trends-that-will-transform-telecoms-in-2020-dc013d60c447 4/4 Telecommunication Telecom Telecom Industry Aiservices Aisolutions About Help Legal

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