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slide 2: Deploying Microsoft Dynamics CRM Online can be menacing
especially for smaller teams as this platform has apparently
endless configuration possibilities. At SBase Technologies
we frequently apply to new deployments using different set
of configurations.
Changing CRM Online to match business’s terminology and
style can go a long way to simplify new users into the
system.
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slide 3: 1 Tailor your system views
Views mean reports or an Excel table. In Microsoft Dynamics CRM every
entity record type has a number of default system views. System views
are available to all users whereas personal views are created by individual
users and can be shared with coworkers.
Dynamics CRM stock views help to show how views can be used but they
are not useful in your day-to-day operations.
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slide 4: 2 Change the Entity Names
When you adopt new platforms language can be a barrier. You can also change the names of entities
without compromising the functionality or structure of the CRM platform as an administrator. It is
very simple to do.
Let us consider an example to understand this. Let’s change the name of the Account entity to
‘Company’. In order to perform this navigate to Settings Customizations Customize the System.
Now in the solution window that opens navigate to Account under the Entities dropdown. You can
then change the Display Name and Plural Name to your liking “Company” and “Companies”
respectfully in this case.
Save and then publish your customizations.
Changing the entity label in the navigation will change the display name but the names of the
underlying vies forms and fields will not change automatically. We need to change them
individually.
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slide 5: 3 Change the Theme
Organizations can customize the look and feel of their CRM platform using Microsoft
Dynamics CRM Online. Navigate to Settings Customizations Themes.
You can create new theme or choose the existing theme by clicking the New button.
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