sap crm online training in usa

Category: Education

Presentation Description - "SAP CRM(Customer relationship management)" Online Training contact us:[email protected] or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.


Presentation Transcript

SAP Customer Relationship Management Training:

SAP Customer Relationship Management Training

SAP CRM Functional Course Content:

SAP CRM Functional Course Content Introduction to SAP CRM Marketing Sales Service CRM User Interface ( Web UI) SAP CRM

SAP CRM Technical Course Content:

SAP CRM Technical Course Content SAP CRM Fundamentals Base Customization of SAP CRM Experience on SAP CRM User Interface Customizing SAP CRM CRM User Interface ( Web UI) SAP CRM

Introduction to SAP CRM:

Introduction to SAP CRM CRM Customizing Fundamentals Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels

Introduction to SAP CRM:

Introduction to SAP CRM Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing


Marketing Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List , Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire


Sales Opportunity Management Sales Cycles in Opportunity management. Surveys and Questionnaire in Opportunity management Order Management Contract management Copying Controls Sales Cycle, Tools–Buying Centre & Sales Agent Special functions in order management


Service Service order management Complaints and Returns In-House Repair Management Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts Warranty claims

CRM User Interface ( Web UI):

CRM User Interface ( Web UI) UI concepts and UI V’s SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher

SAP CRM Fundamentals:

SAP CRM Fundamentals Introduction to SAP CRM Basics and Architecture SAP CRM Marketing SAPCRM Sales SAP CRM Services SAP CRM Web Channel SAP CRM Partner Channel Management SAP CRM Interaction Center SAP CRM Field Applications SAP CRM Analytics

Base Customization of SAP CRM:

Base Customization of SAP CRM SAP CRM Overview Business Partners Organizational Management Product Master Transaction Processing Activity Management Partner Processing Actions People Centric CRM

Experience on SAP CRM User Interface:

Experience on SAP CRM User Interface Describe the different UI elements and know how to personalize them Explain the concept of Business Roles and know how to maintain them Understand the Navigation Bar Customizing and how to integrate other web Get a basic understanding of the architecture of the User Interface Understand the UI Configuration Tool and perform layout changes Explain the Design Layer Concept

Experience on SAP CRM User Interface:

Experience on SAP CRM User Interface Perform customer specific enhancements with the Easy Enhancement Workbench Explain the Component Enhancement Concept Explain how to create skins to adapt the UI to your corporate identity Understand Web Services and the Web Service Tool

Customizing SAP CRM:

Customizing SAP CRM Business Layer Generic Interaction Layer: Basics Business Object Layer: Transactional Services Enhancement of Data Model with the Application Enhancement Tool Enhancement of Generic Interaction Layer Components Simple Objects Presentation Layer UI Component Development and Enhancement Concepts Views, View Sets, Custom Controller,Window, Navigation

Customizing SAP CRM:

Customizing SAP CRM Component Interface and Usage of Components Cross component Navigation Implementation of Value helps Editable Overview Pages Tables in views Transaction context Component Enhancement Examples UI Types Global Data Context UI Configuration, Transaction Launcher

PowerPoint Presentation:

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