CIQ (4-17-13) (RECORDING2)

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1 An 8 -minute presentation on a new way of looking at conflict in work settings. Welcome Conflict Intelligence

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2 ICCCR International Center for Cooperation and Conflict Resolution Teachers College, Columbia University An internationally renowned center for research, training, and teaching about conflict resolution. Founded in 1986 by Morton Deutsch, widely regarded as a pioneering leader of conflict resolution theory.

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3 Has worked with organizations such as : The United Nations U.S. Military Academy at West Point NYC Dept. of Education The U.S. State Department League of American Orchestras Fortune Society of NY Citibank IBM ICCCR Affiliates in Poland, Basque, Germany, Hong Kong & Japan International Center for Cooperation & Conflict Resolution

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4 Robert Ferguson Instructor, International Center for Cooperation and Conflict Resolution Peter Coleman Director, International Center for Cooperation and Conflict Resolution

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5 The Problem Conflicts at work are challenging enough between peers . But when power is unequal , such as between a boss and subordinate, traditional conflict resolution methods often fail.

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Managers spend 30-40% of their time dealing with conflict −− but get stuck using the same conflict resolution tactics again and again − − without success. 6 Often , those in high-power lose . That’s right. They lose. They don’t achieve their goals or create value. C onflicts can choke an organization . The powerful get frustrated or dictatorial. The powerless lose their motivation and respect for leadership. The Cost

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Leadership failures. Organizational failures. 7 Erosion of teamwork. Increased stress-related illness and sabotage. Less honesty, less innovation. Power differences are seldom addressed in conflict resolution training. (It’s a dirty little secret. ) The Cost

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8 In short . . . The problem: the messy combination of power and conflict

The Solution:

The Solution 9 IQ CIQ Increase Your Conflict

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10 CIQ Skills If you are a leader with more power than others. . . (a.k.a. “The boss”)

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11 You can get people who report to you . . . To disagree with you To ask tough questions To think for themselves To offer innovative ideas CIQ Skills To take appropriate risks

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12 If you have less power . . . (a.k.a. “subordinate” or “underling”) CIQ Skills

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13 You can artfully disagree with and influence your “superiors” . . . or find other ways to achieve your goals . . . (You are never without options!) CIQ Skills

What is CIQ Training?:

What is CIQ Training? 14 We have designed a comprehensive, well-organized approach: Techniques for implementing strategies A system for analyzing conflicts and power dynamics Methods for choosing the right strategy (or combination) for any given conflict

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15 CIQ Training Event Conflict Intelligence : Harnessing the Power of Conflict and Influence at Work May 23 rd & 24th 2013 New York City Peter Coleman Robert Ferguson

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16 Your Will Learn The Top Ten Conflict-Power Traps in Organizations: Why managers get stuck using the same conflict tactics repeatedly, even when they often fail . The Mathematics of Emotions and Conflict: How emotions “pool” in work relationships and set the stage for either useful or disastrous conflicts. Your Personal CIQ Profile: An individualized report detailing your tendencies, strengths and challenges for navigating power and conflict at work.

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17 But wait! There’s more!

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18 Your Will Also Learn The Seven Strategies of Conflict Intelligence: How to increase your repertoire of artful strategies and tactics for conflict management up, down and across the hierarchies of power at work. How to Increase Your Adaptivity: How to get unstuck from habits of mind and action and learn to become more agile and adaptive in addressing the many different kinds of conflict we face daily at work. The CIQ Planning Framework : For preparing adaptively for important negotiations and conflict management processes The When-All-Else-Fails Strategy: What to do when even being adaptive doesn’t work.

Methods of Instruction:

Methods of Instruction 19 The Online CIQ Assessment Tool Additional questionnaires for self-assessment Creative interactive exercises Self-assessment Skills practice Role-playing for further skill development Group discussions Extensive handouts for future reference and continued learning Film clips to illustrate ideas

2-Day Experiential Workshop :

2-Day Experiential Workshop Conflict Intelligence (CIQ): Harnessing the Power of Conflict and Influence at Work 20 Workshop Dates May 23-24, 2013 Location Teachers College, Columbia University New York, NY Your investment: $2,900 per participant For more information or to register : Call: 212-678-8311 Email: [email protected] Fax: 212-678-3749 Visit : www.ConflictIntelligence.org Ask about the TC Discount

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