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Slide 1: 

Careers in Hotel Management

Slide 2: 

Why Hotel Management? The World Travel and Tourism Council (1997), has estimated that by 2007, tourists will spend US$ 884 billion in foreign countries on tourism related activities. The Travel and Hospitality industries have largely profited from the fast growing economy of India, mainly due to the 3.5 million tourist arrivals in FY05 (22 % growth) over the previous period, thus posting a CAGR of around 7 % from FY00-FY05. The Average Room Revenues (ARRs) in some metro hotels in India has increased by 15 % from the last year According to the estimates of the World Tourism Organisation, international tourist inflow in India would be 10 million by 2020, which means the tourist influx has to grow at a CAGR of 6.5 % for the next 14 years.

Slide 3: 

Why Hotel Management? According to Government estimates, India needs about 80,000 rooms in all categories over the next two or three years at an estimated cost of about US$ 8 - 9 billion. There is a high demand for Indian hotel managers and staff in the international hotel industry, particularly in the Middle East. “The manpower shortage is also being felt in Europe (including the UK), the US, Australia, Singapore, Hong Kong etc.

Slide 4: 

“A major reason for the growing demand for hotel rooms is the underlying boom in the economy, particularly the growth in the IT and ITES industries. The overall growth outlook appears buoyant and much of this growth will be driven by the BPO explosion, IT, Telecom and energy sectors,” says John Toomey, director, marketing (India), Marriott International Inc. “On an average, we have been adding about three to four hotels each year,” says Ajoy Misra of Indian Hotels. The Oberoi Hotel Group is planning a 437-room hotel at Bandra Kurla Complex in Mumbai (2007), besides hotels in Bangalore, Gurgoan, Pune and Hyderabad. Industry Speak

Slide 5: 

Employment Trends More and more students are opting for hotel management courses as the career prospects are improving by the day. The hospitality sector is rapidly expanding and the demand for well-trained manpower is constantly on the rise. With the Indian economy poised to become a service industry powerhouse, the demand for professionals in this sector is going to spiral upwards. The average employee to room ratio is 1.8 in hotels in India, across all the categories, except in the three-star category, where the ratio drops to 1.5 per room. As new rooms are being added, the manpower requirement of the hotel industry is also increasing. It is further reported that jobs in accommodation and food services as a whole are expected to increase by 17 percent between 2004 and 2014.

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Career Avenues There is a high demand for Indian hotel managers and staff in the international hotel industry, particularly in the Middle East. “The manpower shortage is also being felt in Europe (including the UK), the US, Australia, Singapore, Hong Kong etc. They like to hire Indian hotel and restaurant managers because of their high level of education and experience in the industry," says Suri. It's estimated that around 20 % hotel management graduates go to foreign countries.

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Indian Hotel Sector ~ SWOT Analysis With the Indian hotel industry capturing the attention of the world, let us understand its strengths, weaknesses, opportunities and threats. Strengths India’s rich culture heritage Demand–Supply gap Government support Weaknesses Poor support infrastructure Opportunities Rising Income Open Sky benefits New business opportunities Threats Event risk Increasing competition

Slide 8: 

India’s hotel industry is increasingly being viewed as investment-worthy, both within the country and outside, and several international chains are keen to establish or enhance their presence here. We anticipate that, over the next three-five years, India will emerge as one of the world’s fastest growing tourism markets. ~ Indian Hotel Sector

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What is Hotel Management?

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What is Hotel Management? Hotel management involves dealing with people throughout the day - with guests and colleagues in your own and other departments. The work culture involves good teamwork and leadership. Hotel management is primarily concerned with food and living space, the boarding and lodging needs of the guests, and more importantly their comfort, at all times. Broadly speaking, there are four core operational areas in a hotel: Food Production, Food and Beverage Services, Housekeeping and Front Office.

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Can you manage a career in Hotel Management? Some of the personal skills essential to succeed in the Hotel Industry are: An interest in food and changing styles A friendly and outgoing disposition Good communication and interaction skills Good organising abilities and an eye for detail Pleasant and cheerful personality Do you love people and understand them? Do you like catering to the needs of others? If you have good communication skills and an outgoing attitude, then the hospitality industry is a highly recommended career option. However, being part of the world's most dynamic and exciting industry is not for everyone, you have to be ambitious, creative and have the passion to work in an industry that’s constantly generating new ideas.

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Can you manage a career in Hotel Management? Skills for Front Office Management -Strong communication skills -Good command over English, and other preferred languages -Ability to be on your feet for long hours -An energetic and cheerful personality Skills for Housekeeping Excellent problem-solving skills Strong ability to grow and learn Ability to multi-task Good know-how of various equipments Alert Behaviour

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Can you manage a career in Hotel Management? Skills for Food Production Good knowledge of food and constant update of trends in national and international cuisines Interest in cooking, as the work hours are long Ability to have a good focus on quality, production, sanitation and food cost controls Skills for Food and Beverages Services Pleasant personality Knowledge of foreign language(s) Good command over English Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients Ability to establish, maintain and enforce consistently high performance standards.

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Hotel Management Education in INDIA

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Class 10 Class 12 (Any Stream) Vocational Courses (Housekeeping/Front Office/ Food Craft) Job Study Route

Slide 16: 

Colleges offering Vocational courses in Hotel Management-India

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Colleges offering Programs in Hotel Management in India North Zone South Zone

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Colleges offering Programs in Hotel Management in India East Zone

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HOTEL MANAGEMENT EDUCATION @ UK Hospitality Industry in the UK The hospitality industry is probably the world’s fastest-growing, employment-generating profession, employing one in ten people worldwide. In the UK alone, the industry employs over 1.8 million people. It is estimated that the industry will require 30,000-35,000 trained people at managerial and supervisory levels every year till 2010 to fulfil its potential. At present, compared to the demand for skilled professionals there are relatively few students undertaking college and university courses in hospitality. Whatever your talents are, the hospitality industry in the UK is set to offer a lot of variety and opportunity. Let’s have a dekko at the trends, salaries, training programmes and opportunities available for overseas students in the UK.

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Employer branding is becoming increasingly important when it comes to recruitment. Many catering companies believe that building a successful employer brand makes it easier to attract people who fit the culture of the company. Hospitality Industry in the UK Trends: A bird’s eye view The salaries depend on the hierarchy and also on the size of the employer. For instance, a general manager of a budget hotel in the provinces may earn between £25,000 and £75,000 and a reception manager between £12,000 and £16,000. The general manager of a five-star hotel in London, however, could earn between £35,000 and £185,000. The hospitality sector in general is multinational. There are equal opportunities for overseas students (knowing foreign languages will be a major plus point). At the same time, just like any other industry, work permits would be required to gain employment. Policies will vary and of course it will depend upon what specific skills and experience you have to offer.

Slide 21: 

Study @ Switzerland Study @ UK

Slide 22: 

Tracing the Career Path

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Tracing the Career Path in Hotel Management With the Indian Hospitality sector witnessing a boom that promises to stay, the employment opportunities are on a rise. The current demand for manpower in this industry is enormous. Moreover, the diversity of roles in hotel management is greater than in any other profession. Hotels require trained staff for all these departments

Slide 24: 

FRONT OFFICE MANAGEMENT The hotel’s front desk is the control centre for the property and workers at the supervisory level and must consist of well-trained and motivated professionals in order to achieve business objectives of high yield, high occupancy rates and above all, top quality service. They oversee and determine the resolution of problems arising from owner/guest concerns, reservations and unit assignments and other unusual requests and inquiries. These professionals ensure that customer service expectations are being met.

Slide 25: 

HOUSE KEEPING Housekeeping in a hotel is a very physically demanding job that includes many varied tasks. The actual amount of work depends on the size of the room and the number of beds. A housekeeper needs between fifteen and thirty minutes to do one room. The housekeeping department is in charge of the following tasks: Making beds Tidying rooms Cleaning and polishing toilets, taps, sinks, bathtubs and mirrors Washing floors Removing stains Vacuuming

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FOOD PRODUCTION Food Production is an operating system and the quality of food that a hotel delivers to its customers is a key part of its product offer. Therefore, chefs play a vital role in the hotel set up. The reputations of hotels ride on food quality and thus food production operations are a critical issue. A career in Food Production involves administrating the procedures used in quantity food production management including quality control, food costing, work methods, menu planning, food production systems and service.

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FOOD & BEVERAGE SERVICES F&B services and related areas employ bartenders, waiters and waitresses who are at the front line of customer service in restaurants, coffee shops and other food service establishments. There is substantial movement in and out of these occupations because education and training requirements are minimal and the predominance of part-time jobs is an attractive option to people seeking a short-term source of income rather than a career. However, keen competition is expected for the posts of bartenders, waiters and waitresses, and other F&B service jobs in popular restaurants where potential earnings from tips are greatest.

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Job Opportunities for Hotel Management graduates A graduate can join in the variety of roles to begin with his career. Some of the work roles are given below for reference. Management Trainee in Hotel and Allied Industry Hospitality Executive Kitchen Management/House and Institutional Catering Supervisor/Assistant Faculty in Hotel Management/Food Craft Institutes Cabin Crew in National and International Airlines Catering Officer in Cruise lines/Ships Marketing/Sales Executive in Hotel/Multinational Companies Customer Service Executives in Banking /Insurance and other Service Sectors Manager/Supervisor in Tourism Development Corporations Entrepreneurship opportunities and many more

Slide 29: 

Work zone ~ Types of Hotels

Slide 30: 

Salary trends in Hotel Industry The salaries of hotel employees have increased by 20 to 25 percent in the last one year alone. This is due to hotels competing with other sectors such as the booming retail and fast food industries for unskilled and semi-skilled labour, the employment costs are rising with workers demanding higher benefits.

Slide 31: 

Alternate Careers

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Alternate Careers Public Relations The importance of PR is expected to grow, more so as globalisation has revolutionised the business environment. Courtesy the hands-on experience of hotel management professionals, they can get easily acclimatised to the hectic schedules of the PR industry. Also, quick thinking, being able to work under pressure, an outgoing personality and excellent communication - skills which you acquire as a hotel management professional will help you build a successful career in the PR industry.

Slide 33: 

Alternate Careers Event Management Event Management is a multi-million-dollar industry, growing rapidly, with thousands of mega shows and events hosted regularly. On the professional side, event management is a glamorous and exciting profession that demands a lot of hard work and dynamism. As a professional with a background in the hospitality industry, you may already possess the skill sets and experience needed to manage events (parties, conferences, etc.) and a career in Event management would be essentially, an extension of your present role.

Slide 34: 

Alternate Careers Consultancy A consultant is a subject-matter expert who provides his skills to a client for a fee. A Hotel Consultant can work independently or as a team player. A Hotel consultant can also choose his area of specialisation – such as Housekeeping, F&B to name a few.

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Alternate Careers Travel & Tourism "There will be a requirement of about 10 million people in the travel Industry in India. The industry needs manpower, which is highly qualified, has leadership qualities and a quest to lead the Indian tourism industry," says Kamal Hingorani, vice-president and head, Kuoni Academy of Travel. A good know-how of the hospitality sector coupled with a pleasant personality, a flair for language and excellent communication skills make for a winning combo and will help you soar high in the travel and tourism sector.

Slide 36: 

Celebration Time Celebrities from the Hotel Industry

Slide 37: 

Managing Director and Chief Executive Officer The Indian Hotels Company Limited Mr. Raymond Bickson Bickson is used to the cliché, the hotelier’s hotelier: A man who has seen every great hotel in the world from the inside, who knows everybody in the business, and who has an intuitive grasp of hotel operations. Bickson’s education encompasses languages, French culture, hotel services, cooking, and financial management.

Slide 38: 

Sanjeev Kapoor Restaurant Consultant, Celebrity Chef Sanjeev Kapoor, Chef Extraordinaire, TV show host, author of nine best selling cookbooks, restaurant consultant and winner of several culinary awards! He has successfully carved a niche for himself in the hearts of Indian cuisine aficionados.

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For further details on the topic, refer to the Report on ‘Careers in Hotel Management’ HAPPY READING! Incase of any clarifications or feedback do write to us on [email protected]

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