Chapter 3

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Chapter – 3 Interview :



INTRODUCTION Interviewing is probably the most widely used single method of selection. Interview is a process of meeting people for obtaining information by questioning them Personal appraisal method of evaluating Formal meeting Discussion with someone on a particular subject.

Definition :

Definition According to James M. Bluck “An interview is a conversation, usually between two people, that is confined to a specific subject”. The role of interviewer is to seek information that of interview is to provide it. The interview consists of interaction between interviewer and applicant. If handled properly, it can be a powerful technique in achieving accurate information and getting access to material otherwise unavailable


Art of Interviewing Screening people is an art to extract knowledge about individual (personal / professional) Generate general interest oriented questions ( to make consumer fully comfortable) slowly shift the focus to specific questions Get to know maximum about candidate –personal & professional Participative communication for gathering & giving information Satisfaction of both the parties creates the base for employee-employer relationship

Qualities of Interviewer:

Qualities of Interviewer Keep interviewee at ease Patience in listening Follow the schedule Win the confidence Appreciate interviewee Understand the level of interviewee Give him time to speak Maintain records Be critical & analytical in judgment No confrontation Understanding the Interview Process

Steps in interview process:

Steps in interview process Preliminary screening stage Interviews at the preliminary screening stage h elp employers screen out Unqualified applicants which are generally held on campus Tips during Preliminary screening stage Follow the interviewer’s lead Keep your responses short and to the point Try not to talk too much during the short period

PowerPoint Presentation:

Selection stage Interviews at the selection stage are usually held at the company and allow organizations to narrow the field a bit further Applicants typically talk with several people (a member of the human resources department, one or two potential colleagues, and the potential supervisor).Applicants might face a panel of several interviewers who ask them questions during a single session.

Types of interviews:

Types of interviews Structured interviews Open-ended interviews Group interviews Stress interviews Video interviews Situation interviews

PowerPoint Presentation:

Structured interviews are generally used in the preliminary screening stage. The employer controls the interview by asking a series of prepared questions in a set order. The interviewer tries to cover all the questions within an allotted time period. Open-ended interviews are less formal and unstructured, with a relaxed format: The interviewer asks broad , open-ended questions, encouraging the applicant to talk freely. This type of interview brings out an applicant’s personality and professional judgment. Some candidates reveal too much.

PowerPoint Presentation:

Group interviews an interviewer meets with several candidates simultaneously to see how they interact. Stress interviews are set up to see how well an applicant handles stressful situations . Video interviews require different preparation: Ask for a preliminary phone conversation to establish rapport with the interviewer. Arrive early enough to get used to the equipment and setting. During the interview, speak clearly but no more slowly than normal. Sit straight. Look up, but not down. Try to show some animation (but not too much.)

PowerPoint Presentation:

Situational interviews involve the interviewer describing a situation and asking applicants how they would handle it. Regardless of the type of interview, personal interviews show employers whether you are lively or subdued Able to take direction or able to take charge

Other types of interviews:

Other types of interviews Employment interview Informal interview Personal interview Dummy interview Exit interview Preliminary interview Formal interview Telephonic interview Counseling interview Appraisal interview

PowerPoint Presentation:

Do some homework about the company information Prepare some follow up research thinking ahead about questions Bolstering your confidence Polishing your interview style Planning to look good Being ready when you arrive

PowerPoint Presentation:

Considering any cultural differences in what your audience expects Thinking ahead about questions not only helps you handle the interviewer’s questions intelligently but also helps you prepare intelligent questions of your own. Prepare answers to the most commonly asked interview questions Expect an interviewer to gear questions to specific organizational needs and to ask you about your Skills Achievements Goals Attitudes toward work and school Relationships with others Hobbies Interests

Before the interview:

Before the interview One way to be ready when you arrive, is to plan ahead and consider taking A small notebook A pen A list of the questions you want to ask Two copies of your résumé An outline of what you’ve learned about the organization Any past correspondence about the position A transcript of your college grades A list of references A portfolio containing samples of your work Performance reviews Certificates of achievement

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