Action Plan

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Develop long term vision with global perspective 1

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Translate vision into quantifiable mission with strong commitment to customers & quality 2

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Conduct business excellence assessment. 3

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Define measurable objectives with clear focus on ‘competitive quality’ 4

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Identify and improve critical processes and activities for attainment of objectives. 5

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Organize general quality awareness training at all levels. 6

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Develop departmental plans with well defined targets & responsibilities and internal customer focus. 7

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Develop monitoring system with milestones for periodic review by the management team. 8

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Benchmark your products with ‘best in class’ to analyze gaps and prepare an action plan to fill the gaps. 9

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Innovate new products. focus on unarticulated and unperceived customer needs 10

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Carry out organized audit of Quality Mgt. Systems 11

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Institutionalize continuous improvement through PDCA cycle 12

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