Servant Leadership EBP

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Servant Leadership in Nursing:

Karen G. Talla , RN, BSN Grand Canyon University NUR-699: Evidence-Based Practice Servant Leadership in Nursing April 20, 2015

Servant Leadership:

Definition: “A servant leader focuses primarily on the growth and well-being of people and the communities to which they belong. The servant leader shares power, puts the needs of others first and helps people develop and perform as highly as possible. The servant leader is servant first. It begins with the natural feeling that one wants to serve… to serve first” (Greenleaf, 1970, p. 15). Servant Leadership

Serving Others:

Serving Others

Servant Leadership Characteristics:

Listening Acceptance Awareness Persuasion Foresight Commitment to the growth of employees and others Building community within the organization Servant Leadership Characteristics

Servant Leadership in Nursing:

A proficient role model to the team or department Provides thorough, unbiased communication Encourages and motivates Behaves with honesty and respect towards others Utilizes persuasion instead of punishment Servant Leadership in Nursing


Satisfaction “Departments where nursing staff perceived managers had higher servant leadership orientation demonstrated significant positive impact on individual employee job satisfaction” (Jenkins & Stewart, 2010).

Nursing Application:

Be a positive example Listen/understand Focus on quality improvement, not mistakes Share future vision Consider the needs of others Offer help when not asked Nursing Application

Healthcare Organization:

For the purposes of the project, one telemetry floor and one medical-surgical floor will be utilized. Each floor has twenty-two beds on each corner of the department, requiring approximately three to four nurses on each side, depending on the acuity and needs of the floor. Healthcare Organization

Instruments & Deliverance:

The instrument developed for this study is a 20-point Likert -scale survey that emphasizes the servant leadership style. Instruments & Deliverance

Data Collection :

In order to manage the collection of data, an exact count is made as to how many questionnaires are provided to the participants and how many envelopes are returned and completed. Each survey is studied by the writer and inputted in an Excel spreadsheet for organization. Data Collection

Change Curve Model:

Prior to incorporating the changes of servant leadership to a nursing department, the leader must choose a method or model of change to “assist with the stages of personal transition and organizational change” (Mind Tools, 2015). The Change Curve Model includes four stages: Stage 1: shock or denial Stage 2: fear, resentment, anger, concern Stage 3: acceptance and exploration Stage 4: productivity and efficiency. Change Curve Model

Servant Leadership in Nursing:

The impact of servant leadership “has been a consistent high level of quality patient care and increase professional satisfaction in nursing practice among healthcare team members” (Neil & Saunders, 2008, p. 395). Servant Leadership in Nursing


American Association of Critical-Care Nurses (AACN). ( 2015). ANA applauds federal legislation to mandate safe nurse-to-patient ratios. Retrieved on April 20, 2015, from / Khamisa , N., Peltzer , K., & Oldenburg, B. (2013). Burnout in relation to specific contributing factors and health outcomes among nurses: A systematic review. International Journal of Environmental Research and Public Health, 10 , 2214-2240 References

References cont. :

Kumar, K. (2010). A new culture of leadership service over self. Journal of Christian Nursing , 27(1), p. 46 -50 . http :// static? pageid = 1236968 Neil, M. & Saunders, N. (2008). Servant leadership: Enhancing quality of care and staff satisfaction . The Journal of Nursing Administration, 38 (9), p. 395 -400. References cont.

References cont. :

Jenkins, M. & Stewart A. C. (2010). The importance of a servant leader orientation. Health Care Manage Review, 35 (1), 46-54. Mind Tools. (2015). The change curve: Accelerating change , and increasing its likelihood of success. Retrieved on April 20, 2015 from http :// / newPPM_96 . htm References cont.

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