KPO FINAL 2003

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PRESENTED BY : 

Swapnil Khobrekar Niraj Shah Jill Gangar Gandhali Kulkarni PRESENTED BY

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Knowledge process outsourcing is a form of outsourcing in which knowledge related & information related work is carried out by workers in different company or by a Subsidiary of the same organization which may be in the same country or in an offshore location to save cost. MEANING

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Raise of Knowledge Process Outsourcing (KPO) In the last couple of years there has been significant interest in knowledge process outsourcing in the global offshore outsourcing market. Industry research organizations like Gartner are predicting 50% to 60% growth for the KPO market. Several articles were written explaining KPO and the benefits of offshore outsourcing knowledge work to other countries.

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Characteristics of KPO projects Business Processes are performed based on domain expertise, interpretation, and individual intellectual capabilities No set rules  Risks Identification and improvement in KPO work is complex in nature Importance of Communication and coordination between the teams

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Succeeding in KPO Process Fragmentation Global Project Management Intellectual Property Rights (IPR) Legal Issues

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Advantages of KPO Low cost – saves upto 40 to 70 % of cost Revenue in KPO is twice as compared to BPO while expenditure is the same An opportunity for a developing country Improved & speedy services Provides research on markets.

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Why is India the preferred KPO destination? The cost advantage More foreign firms head for India The testimony to the fact that India is being chosen as preferred country becomes evident as many companies such as Patent Metrix, Cantor-Colburn and Schwegman,Lundberg, and Woessner & Kluth have already set up offices in India. Offshoring R&D in pharmaceuticals and biotechnology also has enormous potential for KPO.

CHALLENGES BEFORE KPO’s : 

CHALLENGES BEFORE KPO’s Higher Quality Standards Costly Infrastructure Higher amounts of capital Recruitment challenges Higher level of control

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Thank You!!!

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