Five_guys

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By: Kristina Linville

What is Five Guys Burgers and Fries?:

What is Five Guys Burgers and Fries? A Five Guys restaurant usually has a simple layout of red-and-white checkered decorations. Use only fresh ground beef. There are no freezers in Five Guys locations, just coolers. Nothing is ever frozen. Use only Peanut oil for cooking fries. Some outlets also offer egg sandwiches on Five Guys buns for breakfast.

Real Example of Raving Manager Compliment:

Real Example of Raving Manager Compliment Customer Contact ID: 7801310   Unit: Pittsford, NY Primary Issue - Raving Fan Compliment Report Status: Closed Issues: Praise - Raving Fan Compliment Store Name E - 000471 - Pittsford, NY 3349 Monroe Ave Pittsford, NY 14618 United States   Contact Details: I visited the Pittsford location last week, maybe Wednesday around 7. Like always the food was amazing, the only difference this time was the gentleman with the very deep voice, unfortunately I did not get his name. The way he talked was so personable and professional. Just overall take charge attitude. He just had all the right things to say. I would like for him to get recognition so I hope this helps: African American, grey shirt, black pants.. kudos to smooth talker I'll definitely get your name next time when I return.

Real Example of Manager Compliant:

Real Example of Manager Compliant Contact Customer ID: 6321652 Unit: Pittsford, NY Primary Issue - Courtesy or Friendliness of Staff Report Status: Closed Issues: Management/ Crew Interaction Store Name   E - 000471 - Pittsford, NY 3349 Monroe Ave Pittsford, NY 14618 United States Contact Details: Service Issues - Courtesy or Friendliness of Staff I asked for a side of mustard with my burger when I ordered. When I got my food there was no side of mustard when I went up to the counter to ask for some I asked the female manager for a side of mustard she got it for me and shoved it at me like it was a hassle for her to get it, and turned around and walked away with out a word after I said thank you. I am upset over how she acted and will not be returning to that location ever again if managers treat customers like that.

*objective*:

*objective* Demonstrate corrective strategies for responding to customers who have a problem with their order.

Steps in action:

Steps in action F ive guys S mells F antastic F orever Full attention should be brought to the customer and you should hear them out. Smile in a friendly manner and sincerely apologize. Find a solution with the customer and make sure the customer is satisfied with it, and follow up 5-10 minutes later. ACRONYM: STEPS TO TAKE:

Thank you!:

Thank you!

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