Business Process Redesign Pitfalls

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Avoiding Business Process Redesign Pitfalls:

Avoiding Business Process Redesign Pitfalls By Cole Eklund CIS 6108 4/15/2013

Introduction:

Introduction What is Business Process Redesign? What are the common issues with implementing BPR? How can we avoid the common issues seen with BPR using best practices? What determines if a project is successful? Conclusion Image received from http://www.123rf.com/photo_15995939_abstract-word-cloud-for-business-process-reengineering-with-related-tags-and-terms.html

What is BPR?:

What is BPR? Business Process Redesign - or Business Process Re-Engineering? What is Business Process Redesign? A key concept of BPR includes diagramming Object Oriented Model Activity Flow Model Image received from http://ljs.academicdirect.org/A08/61_76.htm Image received from http://www.smartdraw.com/resources/tutorials/

BPR issues –Understanding the Risks:

BPR issues –Understanding the Risks There are five main risks that BPR projects face: Financial Risks Technical Risks General project Risks Functional Risks Political Risks

BPR Issues – 5 Common Pitfalls:

BPR Issues – 5 Common Pitfalls

BPR Issues- Best Practices:

BPR Issues- Best Practices #1: Understand what the business process is –Is there a problem? #2: Change is hard- leads to resistance. #3: Process comes first- IT second. #4: Regarding Diagramming- K.I.S.S principle #5: Don’t ignore the holistic view Image retrieved from http://fistfuloftalent.com/wp-content/uploads/2012/09/best-practices-social-media-business-human-resources.jpeg

BPR Issues – Best Practices:

BPR Issues – Best Practices #6: Combine small tasks into large tasks, and vice versa #7: Don’t look at BPR as linear-try parallel #8: Be smart with resources #9: Reduce the number departments in a process and assign a leader #10: Empower. Reijers, H.A., Manser, S.L. (2005).

BPR Success Factors:

BPR Success Factors The right opportunities Clear goals And expectations Detailed guiding blueprints Alignment with business goals Top management support Employee involvement Empowerment Training Effective communication Organizational support Proper project management Effective IT infrastructure Integration in information systems Proper cultural management Continuous improvements Assessment and reward Management of risk Cross-functional teams Sufficient resources and budget =success

Conclusion and resources:

Conclusion and resources We know what BPR is We recognize the issues and risks that BPR faces There are ten best practices that help eliminate those risks and issues The key factors for success Here is a list of some great reading on best practices regarding BPR: http://craigsmith.id.au/2010/08/04/alec-sharp-avoiding-the-pitfalls-%E2%80%93-7-common-mistakes-in-working-with-business-processes/ http:// www.managementstudyguide.com/business-process-reengineering.htm http://paulmathiesen.wordpress.com/2010/01/06/business-process-modelling-bpm-best-practice /

References:

References References Abdi, N., Zarei, B., Vaisya, J., & Parvin, B. (2011). Innovation Models and Business Process Redesign . International Business & Management, 3(2), 147-152. doi:10.3968/j.ibm.1923842820110302.095 Chien-wen, S., & Ching-Chih, C. (2010). Business process re-engineering in the logistics industry : a study of implementation, success factors, and performance. Enterprise Information Systems , 4 (1), 61-78. doi:10.1080/17517570903154567 Hivre, S. A.K. 2007. Risk factors and barriers to business process re-engineering. Retrieved from http ://www.cab.org.in/Lists/Knowledge%20Bank/Attachments/40/RISK_FACTORS_doc.pdf Kock, N. (2007). Systems analysis and design fundamentals. Thousand Oaks, California: Sage Publishing , Inc. Reijers, H.A., Manser, S.L. (2005). Best practices in business process redesign: an overview and qualitive evaluation of successful redesign heuristics. Retrieved from http ://is.tm.tue.nl/staff/hreijers/H.A.% 20Reijers%20Bestanden/BPRpractices.pdf Smith, C. (2010). Alec Sharp: Avoiding the Pitfalls – 7 Common Mistakes in Working With Business Processes. Retrieved from http:// craigsmith.id.au/2010/08/04/alec-sharp- avoiding-the-pitfalls- %E2%80%93-7-common-mistakes-in-working-with-business-processes /

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