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Business process redesign and the role of Information Technology:

Patrick Brickson CIS 6108 – Transforming the Organization College of St. Scholastica Business process redesign and the role of Information Technology

What is Business process redesign?:

Concerned with the redesign of a business process A radical departure from existing practices Deliberate and planned Results in a dramatic improvement in performance Typically enabled by Information Technology What is Business process redesign? Image retrieved from http://www.123rf.com/photo_10402341_3d-text-cubes-of-bpr--business-process-redesign.html

Business process redesign is not…:

Downsizing Restructuring Automation More of the same Business process redesign is not… Image retrieved from http://philosophicaldisquisitions.blogspot.com/2012/11/the-reversal-test-and-status-quo-bias.html

Types of Business process redesign:

Redesign of processes that are within a functional area Easier to implement Lower impact to the organization Redesign of processes that reach between functional areas More innovative and radical More significant business impact Types of Business process redesign Cross Functional Intra-functional

Risks involved in Business Process redesign:

Largest overall risk – Organization is not better off after the redesign Types of risk Process Risk Structural Risk Risks involved in Business Process redesign Image retrieved from http://www.pm-primer.com/pmbok-project-management-body-of-knowledge/perform-qualitative-risk-analysis/

The unique relationship between Information Technology and BPR:

IT is a key enabler of BPR IT needed to implement BPR Because of the IT focus, BPR is sometimes run from within the IT department IT is the only group of individuals who operation across the organization, between functions. The unique relationship between Information Technology and BPR

The roles of IT within a bpr effort:

The roles of IT within a bpr effort Images retrieved from: http://www.dreamstime.com/stock-image-blue-helper-person-lift-3d-friend-climb-up-image17419931 http://www.participlan.co.za/ http://www.phillipyconsulting.com/realtor-business-booster/the-real-estate-implementer

Problems with Information technology involvement in BPR:

Focus on efficiency rather than business effectiveness IT can become a end as well as a means Infrastructure problems Problems with Information technology involvement in BPR Image retrieved from http://www.ringelfordelegate.com/2011/09/water-heating-problem/problem-sign/

How can risks be mitigated?:

Ensure that problems with the business process are properly identified. Perform cost-analysis of the redesign project Obtain the support of management Get the employees behind it Identify any process rigidity How can risks be mitigated? Image retrieved from http://www.missioncriticalsoftware.net/www/Approach.aspx

conclusion:

conclusion Image retrieved from http://whartonmagazine.com/issues/winter-2007/a-bright-future-for-energy-ventures/

References:

References Attaran, M. (2004). Exploring the relationship between information technology and business process reengineering. Information & Management, 41 , 585-596. doi:10.1016/S0378-7206(03)00098-3 Broadbent , M., Weill, P., Clair, D., & Kearney, A. (1999). The implications of information technology infrastructure for business process redesign. MIS Quarterly, 23 (2), 159-182. Edwards, C., & Peppard, J. (1994). Business process redesign: Hype, hope or hypocrisy?. Journal of Information Technology, 9 (4), 251-266. Fiedler , K., Grover, V., & Teng, J. (1994). Information technology-enabled change: The risks and rewards of business process redesign and automation. Journal of Information Technology, 9 (4), 267-275. Hammer , M., & Champy, J. (1993). Reengineering the corporation : A manifesto for business. New York, NY : HarperBusiness. Kock, N. (2007). Systems analysis and design fundamentals: A business process redesign approach. Thousand Oaks, CA: Sage Publications .

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