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V ersi on: 4.1
Q ue s to n: 1
DR A G DR O P
You need to r ec om m end the a ppr opr i a t e m e ssa g i ng c ha nne l s ol u t on s for the or g a n i z a t on .
What s houl d you r ec om m endTo answer dr ag the a ppr opr i a t e m e ssa g i ng op t on s to the cor r e ct
user types. Each m e ssa g i ng op t on may be used on c e more than on c e or not at all.You may need to
dr ag the split bar bet w een pa ne s or scroll to view c ont e nt .
NOTE: Each cor r e ct s el ec t on is worth on e poi nt .
Answer:
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E x pl a na t on:
Box 1: O m ni c ha nne l for Customer Servi ce da s hboa r d
Scenari o: Workers must be able to com m uni ca t e in near real-tme with worker s uppor t agents.
The company has a team or worker s uppor t agents that r e s pond to inquirie s fr om c ur r e nt and
pr os pe c t v e workers. Som e of the worker s uppor t agents are m ult ling ual.
If you c h oos e to e x pa nd your customer service of e r i n g to pr ov i de chat and c ha nne l s the Customer
Servi ce workspace se a m l e ssl y a dj us t s to s uppor t m an ag i n g c on v e r s a t on s as w e ll.
Note: As an agent with the Customer Servi ce R epr es ent a t v e security role when you op e n Customer
Servi ce workspace you start on the Customer Servi ce Agent Das h b oar d unl e s s your ad m i n i s t r at or
has c ha ng e d the de f a ul t view . This da s hboa r d shows you your actve c a se s cases you can work in
que ue s you are a ssi g ne d to and your op e n actv i te s. You can op e n existng cases and actv i te s or
beg i n working new cases fr om the que ue s you are a ssi g ne d to and create actv i te s.
Box 2: Dy n a m i c s 365 Customer Servi ce
Scenari o: Fi r s t Up uses an on-pr em i s es sy stem to m an ag e c ur r e nt and his torical pa t e nt dat a
i nc l udi ng m e di c a t ons and medical v isits.
R ef er enc e:
ht ps : / / doc s . m i c r os of. c om / e n - us / dy na m i c s 3 6 5 / c us t om e r - s e r v i c e / c s w - ov e r v i e w
Q ue s to n: 2
You need to r ec om m end a r e por t ng s ol u t on for the or g a n i z a t on .
Which two op t on s s houl d you r ec om m end Each cor r e ct answer pr e s e nt s a complete s ol u t on .
NOTE: Each cor r e ct s el ec t on is worth on e poi nt .
A. AI B ui l de r
B. SQL Serv er R e por t ng Serv i c es SSR S
C. Dy n a m i c s 365
D. Power BI
Answer: BC
E x pl a na t on:
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Scenari o:
The r e por t ng and an al y t c s team must be able to create reports that i nc l ude dat a fr om all f acilit e s
and all workers.
M an ag e m e n t reports must pr e s e nt an ove rvi e w of the entre or g a n i z a t on . Other reports may be
lim ite d to specifc of c e s .
B: Power A pps a pps can i nc l ude reports that pr ov i de us e f ul bus i ne s s i n f or m a t on to the user . These
reports are based on SQL Serv er R e por t ng Serv i c es and pr ov i de the same set of f ea t ur es that are
a v ailable for typical SQL Serv er R e por t ng Serv i c es reports.
C: M i c r os of Dy n a m i c s 365 onl i ne and Model -Dri v en P ow e r A pps of e r s s ev er a l ad v an c e d r e por t ng
op t on s . A dv a nc e d reports are of e n nec es s a ry when bus i ne s s r equi r em ent s de m a nd complex
ca l cul a t ons r e t ur ni ng m ul t pl e dat a se t s g r oupi ng large sets of dat a based on rules and r et ri ev i ng
dat a fr om di f e r e nt dat a sour c e s.
I ncor r e ct A nsw e r s:
D: Scenari o: Users c a nnot view Power BI reports w ithin the Power Platorm a pps .
Note: Power BI ena bl es dat a insig hts and beter de cision-m ak ing w hile Power A pps ena bl es
ev ery one to bui l d and use a pps that conne ct to bus i ne s s d at a. Using the Power A pps v isual you can
pass c on t e x t-aw ar e dat a to a c an v as a pp which upda t e s in real tme as you make c ha ng e s to your
report.
R ef er enc e:
ht ps : / / doc s . m i c r os of. c om / e n - us / pow e r a pps / m a k e r / m ode l - dr i v e n - a pps / a dd - r e por t ng - t o - a pp
ht ps : / / pow e r us e r s . m i c r os of. c om / t 5 / B ui l di ng - P ow e r - A pps / C r e a t ng - S S R S - R e por t - f or - M ode l - Dr i v e n -
P o w e r A p p s / t d - p / 621866
ht ps : / / doc s . m i c r os of. c om / e n - us / pow e r a pps / m a k e r / c a n v a s - a pps / pow e r a pps - c us t om - v i s ua l
Q ue s to n: 3
You need to r ec om m end a s ol u t on for ha ndl i ng dat a entry r equi r em ent s for the m obile a udi t teams.
What are two pos s i bl e ways to achieve the goal Each cor r e ct answer pr e s e nt s a complete s ol u t on .
NOTE: Each cor r e ct s el ec t on is worth on e poi nt .
A. C an v as app w ithin Power A pps Player
B. C an v as app w ithin a br owser
C. Dy n a m i c s 365 Fie ld Servi ce
D. Dy n a m i c s 365 App for O u t l ook
Answer: AB
E x pl a na t on:
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Scenari o:
A udi t teams must ha ve the ability to view worker i n f or m a t on on their m obile dev i c es .
A udi t teams must be able to record dat a dur i ng v isits to l oc a t on s where workers are pl a c e d.
When you create an a pp or s om e on e shares an app with you you can run that app on the Power
A pps m obile app or in a web br owser .
R ef er enc e:
ht ps : / / doc s . m i c r os of. c om / e n - us / pow e r a pps / us e r / r un - a pp - br ow s e r
Q ue s to n: 4
DR A G DR O P
You need to r ec om m end s ol u t on s to m eet the or g a n i z a t on ’ s com m uni ca t on ne e ds .
What s houl d you r ec om m endTo answer dr ag the a ppr opr i a t e t ec hnol og i es to the cor r e ct g r oups of
use r s. Each t e c hnol og y may be used on c e more than on c e or not at all.You may need to dr ag the
split bar bet w een pa ne s or scroll to view c ont e nt .
NOTE: Each cor r e ct s el ec t on is worth on e poi nt .
Answer:
E x pl a na t on:
Box 1: M i c r os of Teams
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Fi r s t up em pl oy ees must be able to cont a ct each ot h e r by us i ng a secure sy stem to ask and answer
que s t ons a bout medical c a se s.
M i c r os of Teams key capabilit e s:
C onne c t e d
Secur e
M an ag e d
C ol l a b or a t v e and pr oduc t v e
Box 2: M i c r os of 365 B us i ne s s Voice
Workers must be able to com m uni ca t e in near real-tme with worker s uppor t agents.
M i c r os of 365 B us i ne s s Voice makes it easy for small and m e di um or g a n i z a t on s to turn M i c r os of
Teams into a pow e r f ul and fe x ible t e l e phone sy stem . Its a r epl a c em ent for t r ad i t on al t el ephon y
pr ov i de r s and i n - hous e phone sy stem s that can be di f c ul t and costly to m an ag e .
R ef er enc e:
h t p s : / / d oc s . m i c r os of . c om / e n - u s / m i c r os of - 3 6 5 / s ol u t on s / e m p ow e r - p e op l e - t o - w or k - r e m ot e l y
ht ps : / / doc s . m i c r os of. c om / e n - us / m i c r os of t e a m s / bus i ne s s - v oi c e / w ha t s - bus i ne s s - v oi c e
Q ue s to n: 5
H OTSPOT
You need to e ns ur e that the s ol u t on m eet s the dat a security and com pl i a nce r equi r em ent s .
What s houl d you r ec om m endTo answer s el ec t the a ppr opr i a t e op t on s in the answer ar e a.
NOTE: Each cor r e ct s el ec t on is worth on e poi nt .
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Answer:
E x pl a na t on:
Box 1: A ssi g n: C as c ad e None
Scenari o: Worker stll records must be archived afer ten years and are then r em ov ed fr om the main
sy stem .
A ssi g n: The r ef er enc ed table record ow n e r is c ha ng e d.
C as c ad e None: Do not hi ng .
I ncor r e ct A nsw e r s:
C as c ad e A ll: P e rf orm the acton on all r ef er enc i ng table records as s oc i at e d with the r ef er enc ed table
record.
Box 2: Del et e: Restrict
Scenari o: Worker i n f or m a t on must not be del et ed fr om the sy stem w hile sk ill and job pl a c e m e nt
hi s tory records for the worker exist in the sy stem .
R ef er ent a l Restrict Del et e: In a r ef er ent a l restrict del et e r e lat onship bet w een two tables you can
na vi gate to any r el a t ed rows. Actons taken on the pa r e nt row w ill not be a ppl i e d to the child row
but the pa r e nt row c a nnot be del et ed w hile the child row exists. This is us e f ul if you do not want
child rows to becom e or pha ne d. This forces the user to del et e all of the c hi l dr e n bef or e de l e t ng the
pa r e nt .
R ef er enc e:
ht ps : / / doc s . m i c r os of. c om / e n - us / pow e r a pps / m a k e r / da t a - pl a t or m / da t a - pl a t or m - e nt t y - l ook up
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