COMMUNICATION SKILLS

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PRESENTATION ON COMMUNICATION SKILLS:

PRESENTATION ON COMMUNICATION SKILLS

Communication is a Series of Experiences of:

Hearing Seeing Smell Touch Taste Communication is a Series of Experiences of

Communication Goals:

Communication Goals

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The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response

TOTAL COMMUNICATION PROCESS:

TOTAL COMMUNICATION PROCESS

TYPES OF COMMUNICATION:

T YPES OF COMMUNICATION

Formal Communication:

Formal Communication Workers President Managers Managers Workers Workers Workers Efforts at coordination Information Instructions and directives

Types of formal communication:

Types of formal communication Downward communication - Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc. Upward communication - It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication- Among colleagues, peers at same level for information level for information sharing for coordination, to save time.

HIERARCHY LEVEL:

HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.

Informal channels:

Informal channels Y D C B A Chain A J B D H I K F G E C Gossip A F B D J H C E K G I X Probability A C D F J I B Cluster

Difference::

Difference: Formal communication Follows the formal channel Executives are informed about the sender Quick reaction is not be there Relation between the sender and receiver is far remote Informal communication Doesn’t follow any formal channel The sender will be unknown Quick reaction will be expected Relation is more like friendly

7 C’S OF EFFECTIVE COMMUNICATION:

7 C’S OF EFFECTIVE COMMUNICATION CREDIBILITY COURTESY CLARITY CORRECTNESS CONSISTENCY CONCRETENESS CONCISENESS

VERBAL COMMUNICATION:

VERBAL COMMUNICATION “ Speaking” + “Listening” = Verbal Communication . ”

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VERBAL COMMUNICATION It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading

LISTENING:

LISTENING - HEART OF COMMUNICATION

LISTENING SKILLS:

LISTENING SKILLS

Fast Facts About LISTENING:

Fast Facts About LISTENING We listen at 125-250 wpm, think at 1000-3000 wpm. 75% of the time we are distracted, preoccupied or forgetful. 20% of the time, we remember what we hear. More than 35% of businesses think listening is a top skill for success. Less than 2% of people have had formal education with listening. The average person talks at a rate of about 125 – 175 words per minute, while we can listen at a rate of up to 450 words per minute .

Hearing vs. Listening:

Hearing vs. Listening “Was I paying attention?”

SPEAKING SKILLS:

SPEAKING SKILLS

SPEAKING SKILLS:

SPEAKING SKILLS Speaking skills is the act of generating words that can be understood by listeners. A good speaker is clear and informative . ‘ To speak’ and ‘to speak well’ are two things.  A fool may talk, but a wise man speaks.   ~ Ben Johnson

Speaking consists of two parts…:

Speaking consists of two parts… 1 ) “What to Speak ?” The first step is Brainstorming . The next step is to choose a Presentation Format/ Storage System . The Final step is the Presentation itself . 2 ) “How to Speak ?” Guidelines … Speed Clarity Punctuation Pronunciation Familiarity Fluency Expression

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Nonverbal Communication Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.

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Forms of non verbal communication Facial expression Body movement Gestures Eye contact voice Touch

EXAMPLES OF FACIAL EXPRESSIONS AND BODY LANGUAGE…..:

EXAMPLES OF FACIAL EXPRESSIONS AND BODY LANGUAGE….. Placing of hand on heads of people- Blessing People raising two fingers in V sign- Victory Finger on the lips -Silence

EXAMPLES CONTINUED:

EXAMPLES CONTINUED Bowing of head- RESPECT Senior Executive present in meeting- SUPPORT

EXAMPLES OF SYMBOLS:

EXAMPLES OF SYMBOLS Symbol of justice Symbol of Symbol of Strength/Supremacy Quality Status Symbol of non-violence Symbol

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Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions

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How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATION . WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE INTERACT WITH QUALITATIVE PEOPLE PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.

THANK YOU:

THANK YOU

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