Business Etiquette

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Business Etiquette:

Business Etiquette “More Than Just Eating With the Right Fork”

Business Etiquette - Key Aspects:

Business Etiquette - Key Aspects Difference between Social and Business Etiquette The importance of Introductions Telephone Etiquette Office Etiquette Dress Etiquette

Difference between Social and Business Etiquette:

Difference between Social and Business Etiquette Social Etiquette Marked by Chivalry Gender plays a role Business Etiquette Marked by Hierarchy and Power Gender has no role The Golden rule for everyone is to treat others as they themselves would like to be treated.

The Importance of Introductions:

The Importance of Introductions Gender Name Name Tags

Slide5:

Failing to introduce people in a business situation makes you look downright unprofessional. Always rise as a mark of respect. Look into the eyes and smile Give a firm handshake Say , “ how do u do?” INTRODUCTIONS

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Introduction protocol Junior is introduced to senior Your to the elderly The rule is to say important persons name first . Add a few words about that person If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?” Stay around till both the parties start speaking . INTRODUCTIONS

Slide7:

Handshake

Slide8:

Handshake is a gesture of acceptance and welcome. Extend your right hand Web to web, finger to finger Give slight pressure Grasp the other person’s hand firmly and completely. Look into the eyes and smile Release the hand in three seconds. But no matter what, never, ever refuse to accept someone’s hand. Handshake

Office Etiquette:

Office Etiquette Greetings Punctuality Space Time Play the Host Posture Hovering Communication Credit and Compliments Speak well of your co-workers The Boss

Slide10:

CUBICLE ETIQUETTE

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Never enter someone's cubicle without permission. Announce yourself at their doorway or lightly knock on the wall. Post a sign or flag at your cube entrance to signal when you can be interrupted. Don't peek in as you walk past each one. CUBICLE ETIQUETTE

Slide12:

Don't loiter outside someone's cube while you wait for him or her to finish a phone call. Never read someone's computer screen or comment on conversations you overhear. Keep your hands off others desk. Just because there's no door doesn't mean you can help yourself to their paper Avoid eating meals inside the cube CUBICLE ETIQUETTE

Dress Etiquette:

Dress Etiquette The Professional look Dress for the part Simple but Classy Grooming

Telephone Etiquette:

Telephone Etiquette When you initiate a call identify yourself. Tell the basic nature of your call. Have someone answer your calls. Always return calls. No phone calls during meetings

Thank you:

Thank you

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