PBX Maintenance Made Easy 6 Common Phone Problems and How to Fix Them

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PBX Maintenance Made Easy: 6 Common Phone Problems and How to Fix Them • Got a dead dial tone • Having trouble hearing your customers • The voice is all jittery and confusing • Overlapping voice problems It’s no wonder business owners hate dealing with technical PBX maintenance problems. After all investing in a new technology is supposed to reduce the time spent on maintenance and troubleshooting right PBX phone systems fortunately dont require much upkeep after initial installation. However no system is 100 perfect and sometimes even the best PBX phone systems suffer from issues over time. With that in mind here is a comprehensive guide for PBX maintenance and troubleshooting tips that should help clear up any issue with your IP PBX phone system. Lets get dialling

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1. Fixing a Dead Dial Tone The most common problem that occurs with any VoIP or PBX system is a dead dial tone. If your dial tone has gone dead you may be understandably concerned about your PBX phone system. As luck would have it though restoring a PBX system from a dead dial tone is often as simple as making a pancake. All you need to do is replace the power supply or phone cable and your system is ready to go again. Of course before doing so always make sure no cables have accidentally disconnected. 2. Bandwidth Issues Since VoIP and PBX phone systems operate digitally having an inadequate internet connection can be a disaster for your business. It creates phone call issues like latency. What is latency It is an echoing sound caused by lack of bandwidth essentially your internet connection is not providing an optimum speed to keep up with the call. Sometimes you may have to switch to a business-class internet connection in order to eliminate any lagging. On the other hand most of the time you can clear up phone- quality problems by prioritizing VoIP phone calls within your router. 3. Scrambled Audio and “Jitters” Call quality issues related to jitter manifest as disarranged noise and unclear sound. These issues occur because of the way phone calls are transferred over the internet. When you are on a call your voice is converted into small data packets that are resent over the internet to the person you are speaking with. When there is a delay in transmission these data packets get jumbled or have gaps causing jitters. The best way to deal with this particular conundrum is to utilize the jitter buffers in combination with your PBX phone system. A jitter buffer temporarily stores data packets in the right sequence and transmits them over short intervals. As a result clear audio reaches the other person with minimum delay. Also make sure to always check your router first and ensure that it hasnt been compromised. 4. Unwanted Busy Signals It is of utmost importance for companies to provide hassle-free and accessible communication channels to their customers. As such broken busy signals that turn away callers from your business can be extremely frustrating. If you have noticed any busy signals on your companys phone line the problem is most probably linked to your IP PBX phone systems wiring. Try removing the splitters and test the connection again. If that doesnt work you may have to replace the wiring of your IP PBX phone system. Should that fail too a total replacement is the last resort. 5. Incorrect Call Placement

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Are calls not going to the right employee This is actually a very simple problem to fix. All you have to do is reconfigure your internal PBX system setup. You can realign your internal network quite easily and from there plug and play at your convenience. 6. Connectivity and call issues Experiencing call drops or echoes on the phone Does the audio quality vary between different times of the day Are you unable to complete a call without disturbance These are some minor problems that can be fixed with PBX maintenance. But truth be told there are various factors that can affect your call quality. However most call quality and connectivity issues are often the results of an existing internet connection. With a hosted PBX phone system all call data is transmitted over the internet. So it becomes vital to ensure that you are subscribed to the right internet plan. To correct this issue talk to your hosted PBX service provider and get the best plan that meets your current usage. Also ensure that your router is up to date and there are no loose wires in your IP PBX phone system. Final Thoughts Hope these troubleshooting tips prove to be beneficial and that you can use these to address any PBX phone system issues. Keep in mind to also always test your system in multiple ways before shelling out a new PBX system. Lastly you should never hesitate to reach out to your PBX service provider should your phone system fail to meet expectations.