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Recover from a Disaster Via Cloud Contact Space According to Markets research the cloud contact center industry is speculated to reach USD 15.67 Billion by the year 2021. The industry is witnessing a notable progression considering the various benefits it renders such as optimized security better scalability prevention from data loss etc. It is important to consider that a disaster might hit disrupting the quality service your cloud service center renders its customers. Disasters can be natural such as cyclone earthquakes volcano etc. to manmade like a power outage short circuits fire outbreaks etc. And similar to any other business contact centers also need to have an effective disaster recovery plan in place to ensure efficient business continuity. Reliance on the Cloud Presently contact centers are increasingly harnessing the potentials of cloud centers and obtain its benefits and prepare to recover from any mishaps. In fact a survey revealed that 66 of the contact service providers are opting cloud to avail effective recovery. Shifting your contact center to the cloud is efficient as well as cost-effective. Moreover it is also the most effective disaster management plan that you chose for your center. Below are few scenarios where shifting to the cloud can prove to be efficient and effective 1. Dealing with Call Abandonment Call Abandonment is an issue that severely impacts the continuity of the business. There are two scenarios of call abandonment - improper call routing or inadequate agent allocation call surge and occurrence of a calamity. Cloud-based dialing software can help your agents automatically follow up abandoned calls and assure seamless call routing.

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2. Getting things starter after a break If a calamity strikes and damages your data it would naturally take weeks before your center could run again. You would need a strong technical team to restore your system which would evidently need a ton of money and time resulting in business downtime. Fortunately with the cloud contact center you would not need much technical assistance to get your center running again. Even a non-technical staff can deploy and make necessary modification in the ACD system 3. Preventing the Loss of Data Conventional contact centers are not able to manage sudden outage caused by disasters. In case of such events the workflow of the entire business gets influenced. This also results in the loss of vital business data that included confidential customer information which can be detrimental. CRM software offered by cloud acts as a data repository for securing customer information and be integrated into the company system. As the number grows cloud centers are increasingly opting for cloud system to secure and optimize their operations. The cloud-based contact center is expected to grow exponentially by the year 2022. It allows centers to ensure global scalability data security data back up and protects against efficient loss in case of any calamity. These prolific advantages have resulted in the mass adoption of cloud-based contact centers across the globe. If you have not shifted to the cloud then the aforementioned points might have given you all the right points to make the impending change to protect your system from any uncertainties that the future holds.