Voice And Accent Training

Category: Education

Presentation Description

This is the first ever manual I created, and till date I learn from this manual. Hope everyone finds this useful. Now we follow the IPA style of training but I have found many trainers across cities and across organizations using this till date.


By: gaur6083102874 (89 month(s) ago)

Hi Devyani... The PPT is really very helpful.. Please email it me @ [email protected]

By: krishnakanthchik (103 month(s) ago)

Hi i really liked your presentation, may i request you to email it, my id is [email protected]

By: raksha.suvarna14 (104 month(s) ago)

Hi Devyani... The PPT is really very helpful.. Please email it me @ [email protected] Thank you so much. Raksha

By: ejazamir (105 month(s) ago)

You presentation is very helpful. Please mail it to me @ [email protected]

By: kareenina (110 month(s) ago)

Hi Devyani your ppt is superb! Would you pls send this ppt to my email [email protected] Thank you so much. Karen

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Presentation Transcript

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Accent Reduction Training Created By: Devyani Bhatnagaryear- 2003

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Introduction Pre assessment of the participants ‘Entry Level’ Post Assessment & Feedback and Action plan Analyze the data Ice breaker Expectations of the training program Purpose Classroom : Establish program objectives Consonant & Vowel Sounds Pronunciation Intonation Listening Skills Voice and Accent - A Comprehensive Toolkit Pre assessment Evaluation Review Implementation Contact us- [email protected] Created in 2003

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INTRODUCTION Contact us- [email protected] Created in 2003

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The day the training begins is usually the 2nd day for them. They need to break out of their shell and start interacting with each other to help build rapport. How Purpose/ Why The ice breakers need to be used with the class per the instructions in the attachment. Process Template: Ice Breakers Unit 1 Sample What Ice Breakers Voice and Accent SHARE A SECRET This is a good ice breaker for Day 2 in a session where the participants hardly know each other.Would work very well with a New Hire group. INSTRUCTIONS: Pass around a plate full of peanuts or Candy mid way through the session and encourage them to pick up as many as they want.. Make sure you pick up a few as well. Ice breakers with instructions Contact us- [email protected] Created in 2003

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To discuss the objectives of the program and the game plan for the training sessions. To encourage the participants to participate and improve their speech pattern. To motivate to learn How Purpose/ Why Checking their expectations. Capturing them on a Flip chart. Taking them through a Communication Dissection/Breakdown Communication Tree Linking the above to their Expectations. Desensitization: Identity Crisis. Structure of training: MID Path Defining Accent and Global English. An overview of what we will cover in the training. Laying ground rules for the training. Assessing the recordings, Pre-Training. Process Template: Objectives Unit 1 What Introduction Voice and Accent Introduction – Our Training is based on the following structure:   MOTIVATION … You can lead a horse to water BUT… Speech patterns are old, old habits we have engraved in our biological and psychological systems. To change these patterns requires effort and dedication and skill. However the greatest factor influencing this change, is an inner motivation from the individual to really make it happen.   Without this motivation, a trainer can give a million techniques, but they will not work. The individual is responsible for WANTING his/her speech to improve, only then will the attention and effort follow, leading to mastery of the skill. Structure of training: MID Path Contact us- [email protected] Created in 2003

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To understand the improvement areas for the trainees so that training inputs are tailored to their individual needs. How Purpose/ Why Recording of (a) Free Speech Reading the passage Shrill Girls Assess the reading & recording on the parameters in the assessment sheet. Process Template: The English Language Assessment Sheet Unit 1 Sample What Pre Assessment Voice and Accent S.No. PARAMETERS Fit For Floor Fit For Training Not Fit for Floor 1. The specialist says correct consonant sounds 2. The specialist uses correct long and short vowel sounds Parameters Rating Contact us- [email protected] Created in 2003

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In order to incorporate changes in our pattern of speech we work on the smaller muscles of the mouth like the lip, tongue etc.. This also means that we need to let go of the stress in the larger muscles. Relaxation also focuses on getting rid of the mental stress that we carry with us, so that we gain confidence with the new things we learn. How Purpose/ Why Take everyone through the Relaxation Exercise in a quiet room with the lights dimmed. Process Template: Relaxation Exercise Unit 2 Sample What Relaxation Voice and Accent INSTRUCTIONS:   Unfold your arms and legs. Do not slouch or be too stiff. Sit back in your chair; adjust the height of the chair to your requirement. Step by step procedure for the Relaxation Exercise. Contact us- [email protected] Created in 2003

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To acquaint ourselves with the scientific process of the formation of sound and Voice. How Purpose/ Why What is a Sound? What is Voice? Explain the difference between Sound and Voice. Explain the biological process. Voice is formed on the out breath, explain using examples. Unit 2 What Formation of Speech Voice and Accent The English language works on a 10 beat rhythm as opposed to the 4 beat rhythm all the Indian languages follow. This makes the English sentences longer , and because we are used to a 4 beat, we tend to pause at the wrong places leading the listener to believe that they are not speaking to a native English speaker. Since we know that the Voice is formed on the out breath it is important that we are able to control it. Practicing exhaling with an open mouth. Practicing the sound ‘f ’ on the out breath. Stretching the sound from 4 to a maximum of 20 seconds/counts. Breath Control Contact us- [email protected] Created in 2003

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CONSONANTS Contact us- [email protected] Created in 2003

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Clarity in the consonant sounds drives clarity in speech. The purpose of this document is to introduce the consonant sounds used in Global English and remove MTI from the speech. How Purpose/ Why Definition of consonants. How are they formed. Importance of studying Consonants. Sounds vs. Letters. Types of consonants, Voiced and Unvoiced- definition. Process Template: Consonant Sounds Unit 2 Sample What Consonant Sounds. Voice and Accent Unvoiced Voiced p b f v s z t d sh zh Types of Consonants with examples Contact us- [email protected] Created in 2003

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Empowerment:Understanding the technique of creating a sound empowers the trainee to create the same sound in new words, independent of the trainer. How Purpose/ Why The technique for producing individual consonant sounds. Practicing individual sounds with each trainee. Practicing the technique with Examples. Consonant Drill Target Sound Practice. Application in passages. Process Template: Technique to the formation of sounds Unit 2 Sample What Places of articulation of consonants Voice and Accent Target Sound Practice   Take the sound you want to work on. For eg. W   Once you have explained the technique of creating the sound, have them create the sound in slow motion. Eg. Round the lips, create an ‘oooo’ and SLOWLY move to ‘a’.   Make them implement the sound in isolation repeatedly. Contact us- [email protected] Created in 2003

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Vs and Ws are sounds that are usually confused by an average Indian speaker. To move towards global comprehensibility it is important that we understand this difference and incorporate it in our speech. How Purpose/ Why Technique of the formation of the sound. Individual sound practice. Examples with V’s and W’s in different position in a word. Word practice. Sentences for practice. Application in passages Target sound Practice as homework. Process Template: W’s V’s Passages Unit 2 Sample What Focus on Vs and Ws Voice and Accent THE RIVER VALLEY  The river valley has always been home to an unrivaled variety and wonderful diversity of wildlife, including voles and vixens. THE BOOKSHOP  Every Wednesday, William works at the village bookshop. He waits on customers, collects orders, records purchase details and operates the computer. Practice sound ‘ V’ Practice sound ‘W’ Vaccine Divide Cave Waddle Brewery Brew Valuable Driver Connive Wafer Coward Cow Value Environment Cove Waffle Cower Meadow Valve Envision Dive Wag Dwell Sew Practice words with V and W ‘s in Primary, Middle and Final position Passages for ‘V’ sound practice Passages for ‘W’ sound practice

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The Global ‘L’ and ‘R’ differ from the Indian ‘L’ and ‘R’ sounds in terms of articulation. Understanding this difference and seeing how it is translated in speech, will assist us in understanding the American client better. How Purpose/ Why Introduction to the American R and formation. Introduction to the American L and its formation Introduction to the schwa sound and its’ effect on speech. Practicing words with ‘L’ in the tertiary position. Discussing how ‘R’ is spoken differently in British and American accents. Practicing words using ‘R’: In American it is always curled. In British it is curled only in the beginning and sometimes in the middle of the word. (Raise, praise, but not in pardon) It is eliminated in the tertiary position (Water) In the Indian accent, it is always rolled like a running rrrr. Process Template: L’s R’s Unit 2 Sample What Focus on Ls and Rs Voice and Accent Initial Medial Final Liar Milk Fill Land Slip Full Initial Medial Final Ray Grow Here Rifle Word Share Practice ‘L’ sounds Application at the beginning, middle and at the end of each word. Practice ‘R’ sounds Application at the beginning, middle and at the end of each word. Contact us- [email protected] Created in 2003

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Once we are familiar with the correct sounds we should be able to apply them in our spoken English. We begin with the application in simple sentences, moving on to passages How Purpose/ Why A passage is read out by each trainee. It can also be given as homework. In both cases, the target sound as well as the other sounds are checked by the trainer for correction. Checking for Breath Control and pauses will also assess the rhythm in which they speak : 4 beat or 10 beat. Pronunciation is checked and the trainee is provided with corrective feedback. Process Template: Patter Exercises Passages Unit 2 Sample What Passages for practice Voice and Accent On dark nights, I sometimes dream of little dwarfs who like to ride through the woods and along country roads on tiny donkeys. On cold stabbing nights they try to invert riddles to the sound of the wind. Check consonant sounds ‘t’, ‘d’ and word ends. 1. A Big blue badly bleeding blister. 2. Stop touching Ted’s toes. 3. The dainty dancers danced in the dark. 4. Seven slick slimy snakes slowly sliding southwards. Read out each sentence keeping in mind the correct consonant sound. Contact us- [email protected] Created in 2003

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VOWELS Contact us- [email protected] Created in 2003

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Vowels are what convey emotion in our speech. As English is a secondary language for us, we are unable to convey emotions in English. Openness of sounds adds clarity to our speech. This opens doors of communication. How Purpose/ Why Definition of vowels. Importance of vowels Sounds vs. Letters Types of Vowels. Process Template: Vowels Unit 3 Sample What Vowel Sounds Voice and Accent VOWELS: Vowel sounds are produced by the uninterrupted flow of breath. These sounds carry emotion and give due weight to a word. Vowels : LIP VOWELS are those vowel sounds that are crafted by the shaping of the lips. Aa aw oh oo Types Contact us- [email protected] Created in 2003

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Showing trainees how to create the varying shades of vowels, enables them to incorporate this skill into their speech. How Purpose/ Why Practice the formation of the Lip Vowels. Listen individually. Support with Examples. Practice the formation of Tongue Vowels. Listen individually. Support with examples. Vowel Chant. Transitioning Lip Vowels and then the Tongue Vowels in one breath. Application of this exercise in language. Group practice. Stretching each sound to a maximum of 12 seconds. Application in poem “The Powers” Process Template: The Powers Application Unit 3 Sample What Types of Vowels Voice and Accent THE Powers whose name and shape no living creature knows Have pulled the Immortal Rose; Check on the openness of vowels Ae ow aw I ay e oo oh At Out Ought I’d Ate Eat Ooze Own Application of Vowel sounds Contact us- [email protected] Created in 2003

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It gives us a comprehensive understanding of the varying vowel sounds used in Global English. Apart from the basic sounds there are 92 shades existent in the English language. They are nothing but the shorter versions of the basic sounds. This addresses and checks the Long and Short Vowel problem. How Purpose/ Why What are Shades of Vowels. Practice each sound, supported with examples. Group practice. Exercise: Take them through the “e” and “ae” sentences. Exercise: Take them through the “I” and “ee” sentences. Process Template: Shades of Vowels Unit 3 Sample What Shades of Vowels Voice and Accent Look Lord Lout My Lord, look at this lout. oo ay ee Moon Mane Mean Pool Pain Peep LED LAD He led the lad home. SET SAT Anna sat down after losing the first set. IT EAT I eat it. DID DEED He did the deed Combination of various Consonants with different shades of vowels in words and sentences. Contact us- [email protected] Created in 2003

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A word is formed by combining vowels and consonants in various ways. Once we know how consonants and vowels are formed and have worked on them in isolation, we are ready to combine these and practice them leading us closer to effective speaking. How Purpose/ Why Combine all vowels with a single consonant. Build words with that to support the use of this exercise. Practice the consonant clusters with the trainees. Give examples of the consonant clusters from the poem: “The Powers”. Keep checking individually as well. Group Exercise: They can form words using the consonant clusters and give you a list by the next day. The poem: “Fear No More” focuses on Breath Control. Begin by reading one line in one breath gradually moving to a stanza in breath ensuring the correct consonant and vowel sounds, apart from breath control. Process Template: Consonant Clusters Unit 3 Sample What Consonant - Vowels combinations Voice and Accent Oo oh aw ah ay ee ow i I m I & I d I OOMD OHMD AWMD AHMD AYMD EEMD OWMD IMD I k I & I t I OOKT OHKT AWKT AHKT AYKT EEKT OWKT IKT Oo oh aw ah ay ee ow i I t I OOT OHT AWT AHT AYT EET OWT ITE I m I OOM OHM AWM AHM AYM EEM OWM IME Oo oh aw ah ay ee ow i I d I DOO DOH DAW DAH DAY DEE DOW DI I t I TOO TOH TAW TAH TAY TEE TOW TI Placement of consonants after the vowels sound. Placement of the Vowels after the Consonants sound. Combination of 2 unvoiced or 2 voiced consonants after the vowel sound. Contact us- [email protected] Created in 2003

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In English, sometimes one vowel letter may denote 2 different vowel sounds together. How Purpose/ Why Listing the basic diphthongs. Check for understanding. Words for Practice. Using them in Sentences . The “ei” and “aei” difference. Explain using the Berlin Wall exercise. Quiz individually to check for understanding of the sounds. Process Template: Diphthongs Berlin Wall Unit 3 Sample What Diphthongs Voice and Accent Air Ear I b I Bare, Bear, Blare Bear I p I Pare, Pair, Pear Peer, Pier Combining the consonants with the two sounds to check the difference in meaning. /ay/ as in “eight” = /e/ + /i/ /oi/ as in “oil” = /aw/ =/i/ A combination of 2 vowels forming a diphthong Contact us- [email protected] Created in 2003

Often we confuse the pronunciation in basic words that are either spelt the same or pronounced alike. This exercise also helps build vocabulary. How Purpose/ Why Create a word list on the board using the sounds “oo” and “ew”. Add on the columns for ”ow” and “o” sounds. Practice with the class. Quiz the trainees on the sounds of the words. Read out the poem “Fear no More” . Begin with each trainee reading out one line at a time followed by 2 lines in 1 breath.. and so on, moving to maximum number of stanzas in each breath. Process Template: Rhyming Vowels Fear No More Unit 3 Sample What Rhyming Vowels Voice and Accent Vowel Sounds : oo ew ow o Blue, Blew Cue, Dew Bow, Vow, Bow, So, Jew, Slew View, New How, Sow Sow, Sew List the words and sort out the different pronunciation Fear no more the heat o' th' Sun,       Nor the furious Winters rages,   Thou thy worldly task hast don,     Home art gon, and taken thy wages.  Golden Lads, and Girls all must,        As Chimney-Sweepers come to dust. Reading out the entire stanza in a single breath. Contact us- [email protected] Created in 2003

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Now that we have gone through all the consonant sounds as well as the vowel sounds and practiced them, it’s time to apply them in a passage and practice the crispness of the consonants along with the openness of the vowels. How Purpose/ Why Use the passage “ Under Milk wood”. Step 1: Whisper the passage together to emphasize the crispness of the consonants Step 2: Chant the passage together to emphasize the openness of the vowels. Step 3: Stand at the corner of the room, leaning there, cup your mouth and read out the passage as loud as possible, without screaming and keeping in mind the correct sounds and breath control. Process Template: Under Milk wood Exercise Check for consonant sounds. Unit 3 Sample: What Combination of Learned Sounds in Speech Voice and Accent UNDER MILKWOOD     And the shrill girls giggle and master around him and squeal as they clutch and thrash, and he blubbers away downhill with his patched pants falling and his tear splashed blush burns all the way as the triumphant bird like sisters scream with buttons in their claws and the bully brothers hoot after him his little nickname and his mother's shame and his father's wickedness with the loose and wild barefoot women of the hovels of the hills. Check for Vowel sounds. Check for Word endings. Check for Breath Control. We wondered why we were made to vent in their van with chairs one could barely sit on. Check for correct sounds, vowels and consonants. Contact us- [email protected] Created in 2003

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PRONOUNCIATION Contact us- [email protected] Created in 2003

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Understanding syllables is the first step towards correct pronunciation. Pronunciation in turn leads us to comprehensibility and effective speech . How Purpose/ Why Why are syllables important. What are syllables. Learning to count syllables. Making words with 1,2,3,4,5,6 & 7 syllables. Process Template: Syllables Unit 4 Sample What Syllables Voice and Accent A syllable has a vowel sound. Usually there is a consonant sound between it and the next syllable.  Look at the number of syllables in the following words: Great Paula Beautiful What are syllables, Counting them. Contact us- [email protected] Created in 2003

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Empowerment: In the English language there are a 101 exceptions to 100 rules that exist! What we offer are guidelines. These guidelines will help trainees tackle new words even in the absence of the trainer. How Purpose/ Why The Past tense rule Practice The Plural rule. Practice The Compound Noun rule. Practice The Acronym rule. Practice. Process Template: The Basic Rules Unit 4 Sample What The Basic Rules Voice and Accent Please remember that ‘es’ becomes an extra syllable only when added to words ending with a hissing sound. When the original word without the ‘es’ ending, ends with a hissing sound, only then does the added ‘es’ become an extra syllable. Office/offices Promise/Promises Beach/Beaches Plural Rule A combination of two words is called a compound noun, like soft/ware. In English, the stress usually falls on the first part of the compound noun Software Hardware Carpool Compound Noun Acronyms (words that are made from the first letters of a group of words) are very common in American English. The stress in acronyms is almost always on the last letter.   UCLA USA MTV Acronyms Please remember the fact that ‘ed’ becomes an extra syllable only when added to words ending with ‘t’ or ‘d’. This is the only time the past tense has an extra syllable. Projected Protected Pleaded Past Tense Rule Contact us- [email protected] Created in 2003

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This is the next step towards correct pronunciation. Comprehensibility problems mostly occur due to the misplaced stress in a word rather than the incorrect sounds of the letters. How Purpose/ Why What is Syllable Stress How can it be shown. Rule 1: Only 1 stressed syllable in one word. Support with examples. Rule 2: As the word expands .. The stress moves forwards. Support with examples. Rule 3: If we stress on 1 syllable more than the others, then the preceding vowel sound reduces. Support with examples. Process Template: Stress Rules Unit 4 Sample What Syllable Stress Voice and Accent Organize Industry Technology Organization Industrial Technological Industrialization Examples for Syllable stress STRESS  When we learn to break a word into syllables, the idea is to keep in mind that there is only one syllable in a word that gets stressed. Syllable stress Contact us- [email protected] Created in 2003

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Pronunciation is the key to Global Comprehensibility. A majority of the communication lapses are due to to incorrect pronunciation A guide to easy pronunciation that lists a few rules helps us find our way around with new words. How Purpose/ Why Rule 1: “-ology” Rule 2: “- shn” Rule 3: “- ity” Rule 4: “- ic/ ics” Rule 5: “- ical” Rule 6: “-ically” Rule 7: “- ial” Rule 8: “- ially” Rule 9: “- ious” Rule 10:“- meter” Practice the rules using words. Exercise: Have the trainees count the number of syllables and find the stressed syllables. Process Template: Pronunciation Rules Exercise Unit 4 Sample What Pronunciation NOTES: The trainer need not take the trainees through the entire list. They should be taught through examples only. Voice and Accent -ology -tion -lity -ic/-ics -ical Biology Station Ability Physics Practical -ically -ial -ially -ious -meter Basically Official Financially Pious Kilometer Common word ends Examples off words with the common word ends. A/bi/li/ty Cha/ri/ty E/me/rald In/te/rest Pro/ba/bly A/cci/dent Che/mi/cal En/gi/neer In/ves/ti/ga/tion Pro/cess Counting syllables and Syllable Stress Contact us- [email protected] Created in 2003

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Once we know what the rules are, it is easier for us to apply them in the words that we use on a day to day basis. How Purpose/ Why List of State Names . List of Citi Terms List of the major city names. Top American names for Boys Top American names for Girls. Process specific pronunciation guide to the frequently used words. Auto Loans Car makes. Process Template: State Names CITI terms City Names Am. First Names (M) Am. First Names(F) Unit 4 Sample What Application of Syllable Stress Voice and Accent Amanda a-MAN-daa Danielle Dan-ee-ELL Laura LAW-raa State Names and Pronunciation STATE Pronunciation Alabama  Al-a-BAM-aa Alaska  a-LASS-kaa American Names for Girls Aaron - AER-rn (like Karen) Damion - DAY-mee-yn Jeremy JER-rm-mee Raymond RAY-mnd American Names for Boys State Name : Important City Names and Pronunciation ALABAMA : Birmingham (BER-ming-ham), Huntsville (HUNTS-vill), Mobile (Mo-BEEL), Montgomery (Mn-GUM-ree) City Names CITI Terms Pronunciation Adjustable ud-JUST-tb-bl (a-just) Amortization am-er-tz-AY-shn CITI Terms Contact us- [email protected] Created in 2003

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INTONATION Contact us- [email protected] Created in 2003

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The Indian languages follow a 4 beat rhythm that does not give much room for intonation. English on the other hand provides ample opportunity for this, especially since it a language based on a 10 beat rhythm. It is imperative that we understand how the tone of our voice effects communication. How Purpose/ Why What is pitch. What is Intonation. Process Template: Intonation Unit 5 Sample What Intonation Voice and Accent INTONATION:  Speech, like music, has pitch changes that create a melody. WHAT IS PITCH? Pitch is the frequency at which we speak. Terms Definition Contact us- [email protected] Created in 2003

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The same word may at times be used as a noun and at others as a verb. In both these cases the pronunciation will differ. This may lead to comprehensibility problems. How Purpose/ Why The stress pattern in a noun and a verb. Practice reading out the words and the sentences in the class. Ensure each trainee practices this individually. Process Template: Noun-Verb change Unit 5 Sample What Noun-verb change Voice and Accent NOUN VERB SENTENCE an accent to accent His Scottish accent, accented his English. a convict to convict The convict was convicted for 12 years of hard labor.  a desert to desert Sam deserted Denise in the desert where she ate her dessert. an envelope to envelope She took the envelope from his hands and enveloped him in a bear hug. Read out the Noun and the Verb form, application in sentences. Contact us- [email protected] Created in 2003

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Stressing on a particular word in a sentence also conveys a meaning. E.g.: “ I have too”, “I have to” and “I have two” How Purpose/ Why Methodology: How do we stress on a word more than the others. Support with examples. Practice the Exercises. In questions which word do we stress on. Stress in strong Agreements. Process Template: Emphasis Unit 5 Sample What Emphasis : Word Stress, Questions and Strong Agreement. Voice and Accent EMPHASIS  Emphasis is used to show extra emotion in our speech.  By giving extra stress to different words in an English sentence, we can actually change the meaning of the sentence. WORD STRESS: In every word in English, there is one main emphasized syllable. The vowel sound in this syllable sounds higher in pitch, longer, and louder, and this is called stress.  Practice:   I’m going to the store. (I am, Not you) I am going to the store. (Are you going? Yes, I am) Emphasis: Meaning & Importance Word Stress Practice Word Stress Contact us- [email protected] Created in 2003

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Apart from its grammatical structure, a statement differentiates from a question by the intonation pattern as well. In case a statement is read out like a question, the listener gets confused about the meaning, or thinks that the speaker is uncertain, or that the speaker sounds condescending. How Purpose/ Why The pitch at the end of the statement. Pitch at the end of a question. The absolute no-no’s of intonation: Sing sing, rocket climb. Different ways of intonating questions. Practice on the questions and statements. Role Plays: Enact out Role play 1 to the class. Have them prepare the remaining role plays in pairs and present them to the class. Process Template: Contours Questions Role Plays Unit 5 Sample What Question and Statements Voice and Accent QUESTIONS OR STATEMENTS. Whenever our statements end with a rise in the volume, it confuses the listener and they spend time trying to figure out whether the last sentence was a question or a statement and more often than not they assume it to be a confirmatory question to which they reply a ‘yes’ or ‘no’ which may surprise us as we never expected a reply! Exercise A: 1. Sure I can help you with that.? 2. The turn around time would be 2 business days. ? Exercise B: 1. Can you see? ? 2. Does he play golf? ? Difference in Intonation. Practice with Different Intonation. Contact us- [email protected] Created in 2003

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An American’s life revolves around numbers. Be it a social security number, phone number or account number. Numbers may be as long as 10-12 digits at times. Reading them out in one go confuses the listener. How Purpose/ Why Discuss why we break the numbers in smaller groups. How do we do that using Intonation. Practice. Process Template: Intonation with Numbers: Unit 5 Sample What Numbers Voice and Accent INTONATION WITH NUMBERS:  When we take calls we often come across groups of digits which may be as much as 2 to a maximum of 12 digits. They may be Apartment numbers, Account numbers, transit routing numbers, Zip codes, Social security numbers or Telephone numbers. Telephone Numbers: 310-526-9546   1-800-354-9561 Social Security Numbers: 356-65-9856   527-45-5447 How can we Intonate Numbers effectively. Examples Contact us- [email protected] Created in 2003

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We often have not one solution, but many options. How should we put them across to the customer? How Purpose/ Why Relate to the intonation pattern. Practice with questions. Process Template: Choices Unit 5 Sample What Choices Voice and Accent INTONATION WITH CHOICES: INTONATION WITH CHOICES. Do you want Tea or Coffee? Do you want Black or brown? Practice Contact us- [email protected] Created in 2003

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The role of pauses is very important in our speech since a pause defines when a certain thought has ended and a new thought has begun. In addition, it aids the management of breath as well. How Purpose/ Why Explain the importance of pauses. Practice using the sentences. Process Template: Role of Pauses Unit 5 Sample What Pauses Voice and Accent ROLE OF PAUSES.  In written English, we use punctuation to show where the pauses in the sentences should be. Significance Example: Finally,// each time you prepare a solution// you should take into account / the temperature of the liquids.// Don’t mix these two liquids together / unless they have the same temperature://Room Temperature. Application Contact us- [email protected] Created in 2003

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Many of us need to break out of a shell that restricts us from experimenting with the pitch changes. These exercises focus on breaking out of old habits and establishing new ones. How Purpose/ Why Lead by example using the 3 short stories in which the places of inflection have been marked out. Use Archie comics hand outs to groups of 3s and 4s, have them act out the story in front of the class. The passage “Dark Trench Coat” can be used to practice Intonation. Practice using the passage “ Deep down here… Gollum”. Process Template: Stories Trench Coat Gollum Unit 5 Assessment Sample What Practice Voice and Accent THREE LITTLE PIGS Once upon a time there were three little pigs. They lived with their kind old mother near a large, dark forest. One day, they decided to build their own houses. The first little pig used straw. He took his straw-cutting tools and his new lawnmower, and built a little straw house. The second little pig used sticks. He took his woodcutting tools and some old paintbrushes and built a small wooden house. The third little pig, who was a very hard worker, used bricks. Words that need To be stressed Contact us- [email protected] Created in 2003

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UNDERSTANDING AMERICAN ENGLISH Contact us- [email protected] Created in 2003

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Since we are dealing with the American customer it is important that we understand how the accent differs. How Purpose/ Why Explain the American sound shifts. Support with examples. Play audio file: “Arthur The Rat”. Fill in the blanks. Discuss the various accents in US: Southern, Californian, Eastern Process Template: The American Sounds Unit 6 Sample What American Accent Voice and Accent Accents occur in the mouth, but have to be breathed out. There are three factors that make the American English different to the Global English. The “AW“ change:The British AW sound changes to the AA sound in the American English Examples: Bob, Dog, Doctor etc. The American Sound Shifts: Contact us- [email protected] Created in 2003

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FLUENCY Contact us- [email protected] Created in 2003

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Once a person learns the correct sounds and pronunciation, he/she needs to be able to translate it to speech. This translation of thoughts into speech using the correct sounds is Fluency with the speech. How Purpose/ Why Introducing various topics to the class Have each trainee express their thoughts in 2 minutes. Give constructive feedback. Process Template: Free Speech Topics Unit 7 Sample What Fluency Voice and Accent Window Exercise Sell the Object Hot Seat My favorite Vacation Spot Free speech topics Contact us- [email protected] Created in 2003

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