India's Potential in E-Governance

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The need for good governance for India’s development is widely accepted. The challenge before the Indian government is to look at ways to improve governance. One of the ways to achieve the same is through the use of Information and Communication Technology (ICT) or e-Governance, a significant enabler for the endeavor. In e-governance there are no distinct boundaries as in near future technologies like open source and cloud computing will boost the E-Governance system.

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“India’s Potential in E - Governance”:

“India’s Potential in E - Governance” Presented By… Deepak Kumar Mohapatra

Overview:

Overview Intro Emergence of E-Governance in India Pillars of E-Governance Models of E-Governance E- Governance from Rural to Urban India Phases of E-Governance Implementation of E-Governance Challenges of E-Governance A Case Study : SUWIDHA Future Scopes Conclusion

Introduction:

Introduction India is a vast country and the need of good governance for India’s development is widely accepted. The challenges are to look for ways to achieve it E-Governance can turn out to be the significant enabler for this endeavor Q : What is Governance ? The term governance may be described as the process by which society steers itself. Q : What is E – Governance ? The above mentioned process is conditioned and modified through the influence of Information and Communication Technologies (ICTs ).

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Continue.. In past humans were employed to do the jobs that now a days computers are doing (Calculations, Assessments, keeping records, communications etc.) Then came mechanical machines like typewriters and calculators followed by a number of electronic computers, mainframe computers, minicomputers, and supercomputers The release of personal computer (PC) (with MS-DOS operating system) by IBM in 1981 brought the computer within the reach of individuals India joined the select club of U.S., Japan, Israel and China when it launched Param Padma series of supercomputers on January 1, 2003, indigenously developed by its Pune-based Centre for Advanced Computing (C-DAC )

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Continue.. Fast and reliable means of communication connecting distant places have always been important to governments worldwide The Internet, the global interconnected network of computer networks, was invented as the Advanced Research Projects Agency Network (ARPANET) in the U.S. in 1969 Internet was made available to public in India on August 14, 1995 Definitions: World Bank :- It is the use of ICT to improve the efficiency, effectiveness, transparency, and accountability of government . Wikipedia :- T he use of information and communications technologies by governments to enhance the range and quality of information and services provided to citizens, businesses, civil society organizations, and other government agencies.

Emergence of E-Governance in India:

Emergence of E-Governance in India Recognizing the increasing importance of electronics, the Government of India established the Department of Electronics in 1970 National Informatics center ( NIc ) in 1977 was the first major step towards e-Governance in India followed by launching of NIcNET in 1987. AKSHAYA was the first venture of e-Governance in India which started in Kerala Countries which are in the race of e-governance implementation are UK, USA, New Zealand, Brazil etc

4 Pillars of E-Governance:

4 Pillars of E-Governance Connectivity Knowledge Data Content Capital

4 Models of E-Governance:

4 Models of E-Governance G2C G2E G2B G2G

Interactions:

Interactions

E- Governance from Rural to Urban India:

E- Governance from Rural to Urban India

E- Governance in Rural India:

E- Governance in Rural India Agriculture Land Record Management Disaster management Local information Panchayat

E-Governance in Urban India:

E-Governance in Urban India Transportation Online Payments and Taxations Information and Public Relation Key Services Municipal Services Roads and Traffic Management

Phases of E-Governance:

Phases of E-Governance Gartner, an international consultancy firm, has formulated four-phase e-governance model The design and purpose of each step would have to serve the relevant needs of all G2C, G2B, G2E and G2G sectors Phase I – Presence Phase II – Interaction Phase III – Transaction Phase IV – Transformation

Implementation of E-Governance:

Implementation of E-Governance

Challenges in E-Governance:

Challenges in E-Governance Technical Challenges Interoperability Privacy Security   Multiservice Interaction Organizational Challenges Lack of Integrated Services Lack of Key Persons Population Different Languages Economical Challenges Cost Maintainability Reusability Portability

Case Study: Suwidha:

Case Study: Suwidha State wide project implemented in Punjab Objectives Provide friendly and efficient interface between government and citizens Provide transparency in government operations Provide timely and efficient service delivery Improve quality of government services Falls in the government to citizens category

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Continue.. A citizen's concerns Different branches for different services Not familiar with the procedures Unaware of the schemes being implemented Not aware of source of information Has to frequently visit the branch to ensure movement of the case and to enquire the status Services are not delivered as scheduled Has to visit many offices for a single service Small payments require visiting banks for services

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Continue.. Solution in the form of Suwidha The citizen approaches SUWIDHA Queue Counter and gets the Queue Token number. On his turn at SUWIDHA Service Counter, he files his application. She/he is issued a receipt cum token number, which specifies the date of delivery of services. Each type of service has a pre-defined delivery time and system automatically calculates the service delivery date. All kind of payments for the fees etc can be made at the SUWIDHA counter. The application/case is then sent to the branch for action. In between the citizen can track the case with the help of SUWIDHA Token number through DialCITI (which is IVR based system) or website. The delivery of documents/processed case is made on the specified date. The delivery of the documents is also from SUWIDHA Delivery Counter.

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Continue.. Other Suwidha features On the spot photograph capture wherever required Information on schemes and procedures Application forms available Provision of on the spot delivery of services in cases where verification can be ensured based on the data available in the databases Implemented in all 17 DC offices and 54 SDM offices of Punjab

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Continue.. Q : Why Suwidha succeeded? Government process re-engineering Increased accountability Power through information Ease of access Localization http://suwidha.nic.in

Future Scopes:

Future Scopes To make E-Governance more efficient and powerful, two technologies can be boon to it. These technologies are Open Source Software and Cloud Computing.

Open Source System in E- Governance:

Open Source System in E- Governance Open Source Software (OSS) is software made available in both source code and binary form, under a license which allows users to freely use, modify and redistribute the software without the need to pay royalties to the original software author

Open Source System in E- Governance:

Open Source System in E- Governance

Cloud Computing in E- Governance:

Cloud Computing in E- Governance Cloud computing allows computer e-governance users to conveniently rent access to fully featured applications. Cloud computing also provides software development and deployment environments, and computing infrastructure assets such as network-accessible data storage and processing model

Cloud Computing in E- Governance:

Cloud Computing in E- Governance

Conclusion:

Conclusion

National Portal of E-Governance:

National Portal of E-Governance

AKSHAYA in Kerala:

AKSHAYA in Kerala

My Government:

My Government

Metropolitan Transport Corporation (Chennai) Ltd.:

Metropolitan Transport Corporation (Chennai) Ltd.

Odisha State Disaster Management Authority:

Odisha State Disaster Management Authority