How To Make Call Centre Training Sydney More Effective

Views:
 
Category: Entertainment
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

How To Make Call Centre Training Sydney More Effective :

How To Make Call Centre Training Sydney More Effective  Brought to you by: http://www.healthybusinessbuilder.com/

Slide2:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  Working at a call centre is not as easy as some people assume. The call centre workers usually face a lot on a daily basis, for instance rejection and people hanging up. So if you have a call centre in Sydney, you have an obligation to make sure that your call centre agents are properly trained to deal with customers. Even when faced with potential customer or buyer rejection, the agents should purpose to keep on working. They should be able to sell more effectively on the telephone all the time. 

Slide3:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  Call  centre training Sydney can be easy or difficult depending on how you approach it. If you want it to be a smooth sail, you need to plan and organize the sales message very well. One of the things you should do is make sure that the agents are taught how to create an emotional connection with your clients or customers. Doing that will make for a memorable customer experience and you are likely to have customers that will prefer your company over your competitors. The emotional connection can be achieved by use of empathy statements. The agents should be encouraged to use positive words whenever they are talking with customers on the phone.

Slide4:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  Another thing that can be done in order to make call centre training Sydney successful is use a quality framework to point out individual training needs. Pinpointing the individual training needs of every call center agent you bring on board can help you have well-rounded agents in your call centre . Using a quality framework, you can easily schedule and track the development activities of the agents. This can be done through a variety of group training methods, coaching as well as eLearning. 

Slide5:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  You can also make call centre training Sydney effective by providing real world advice to the call center agents. In short, you should not hire a coach that will just train the call centre by filling their heads. The coach should be able to provide real world advice and encouragement that the agents will need in order to succeed right out of the gate. There are some trainers who are not in a position to do this. For that reason, you should always strive to look for experienced representatives that can have candid conversations about their success and encourage the agents to be just like them. 

Slide6:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  Last but not least, you can make use of free online tools to make call centre training Sydney more effective. YouTube and other popular video sharing websites provide a cost effective and brilliant way of keeping call centre training sessions fun, interactive and engaging. On these websites, you will find a variety of video footage that range from humorous clips to more serious footage. These videos can be a great way to start discussions during training sessions. The call centre agents can find examples of good and bad practice from these videos and share what they will learn from them with the team. 

Slide7:

http://www.healthybusinessbuilder.com/ How To Make Call Centre Training Sydney More Effective  For more tips on how to make call centre training Sydney effective, check out our website today here Healthy Business Builder Group Pty Ltd .

How To Make Call Centre Training Sydney More Effective :

How To Make Call Centre Training Sydney More Effective  Brought to you by: http://www.healthybusinessbuilder.com/

authorStream Live Help