Call Centre Training Sydney Mistakes To Avoid

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Call Centre Training Sydney Mistakes To Avoid :

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Slide2: Call Centre Training Sydney Mistakes To Avoid If you run a call centre in Sydney, one thing that you need to know is that quality customer service is very crucial to the success of the call centre . And for there to be quality customer service, you need to invest in effective call  centre training Sydney. Since your call center agents are the frontline of your company, you need to make sure that they always set a good impression when interacting with your customers. If the agents do not know how to talk or relate with customers well, you will lose many potential customers or clients to your competitors.  In order to have effective call centre training Sydney, there are a number of mistakes  you need to avoid. The first one is using the same ineffective training plan year in year out. If you find that a particular training program did not do much to enhance the skills or performance of your agents, there is no need of repeating it again. You should learn not to stay in your comfort zone when you are evaluating your training strategies. Playing safe when it is obvious that a training program is not working out or a different approach is needed is not a good idea. 

Slide3: Call Centre Training Sydney Mistakes To Avoid Another mistake you should avoid during call centre training Sydney is allowing unfit agents to go to the production floor. Before a customer service agent is completely ready to make live calls, you should not send them to the production floor. Such an agent may make a lot of mistakes on the phone and cause customers to have a bad impression of your company. The best thing to do is to have some form of evaluation such as standard tests or mock calls to measure the readiness of the new hires. The exam that you give the trainees should be comprehensive and encompass the competencies that you expect from the agents. You also should not make the mistake of focusing on only one area of customer service during call centre training Sydney. This is a mistake that most companies  usually make. They usually dedicate a lot of attention to particular service areas  of the business that they deem important and sacrifice others that they consider less important. The training that you give the new customer service agents should be geared towards educating them on customer issues that can be resolved without undervaluing other important aspects.

Slide4: Call Centre Training Sydney Mistakes To Avoid Last but not least, you should not make the mistake of failing to devote time on customer retention during call centre training Sydney . If you have customer service agents that you feel are not performing up to your expectations, firing them and hiring new ones is not a solution. The noble thing to do will be to keep on reminding your agents the importance of making sure that your customers are completely satisfied with the services you give them. It is imperative that you incorporate techniques to improve retention in the training programs.  For more tips on how to make call centre training Sydney effective, check out my website today here

Call Centre Training Sydney Mistakes To Avoid :

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