3 Types Of Businesses That Benefit From A Business Answering Service


Presentation Description

http://www.answermti.com/business-answering-service/ | Hospitality, healthcare facilities, and law firms can gain an advantage over the competition with professional business answering services. Learn how each business can benefit from this unique service.


Presentation Transcript

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• A business phone answering service or “virtual receptionist” is an off-site service that handles a businesss incoming calls. • Agents are available 24/7 taking calls even outside of standard business hours. • Agents can be trained in industry- specific information and learn to work as an extension of the business they are handling calls for. • Agents provide branded phone experiences for callers while delivering excellent customer service.

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• Answering service agents can take client calls while lawyers are out of the office or otherwise busy ensuring that attorneys never miss an opportunity to take care of an existing client or bring on a new one. • Important information case updates and client questions wont be missed even if the office is closed for the day. • Anything that needs to be passed to a lawyer for review can be transmitted via a detailed message or even direct call transfer.

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• Having a 24-hour business answering service means more opportunities to consult with prospective clients which could mean more business. • Responsiveness to calls also speaks to a firms ability to handle multiple cases at once. Increasing that responsiveness with round-the-clock answering services can boost client satisfaction and public perception. • Decreased distraction by a ringing phone means more time and focus spent on billable hours rather than administrative work.

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• Small clinics independent practitioners and large hospitals alike can benefit from having a single point of initial contact. • Agents can answer basic caller questions relay important patient info to medical staff and provide updates on things like changing clinic hours new requirements etc. • Remote receptionists can also schedule and manage appointments allowing on-site staff to focus on other tasks e.g. billing assisting in-person patients etc..

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• 24/7 answering services means that patients can schedule appointments when it is most convenient for them no matter what time it is. • Business phone answering services employ many agents to handle a large volume of calls which means patients will get to a live person quickly and wont be left sitting on hold. • Better responsiveness to calls means increased patient satisfaction and an even stronger bond of patient-provider trust.

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• Hotels bed breakfasts and other hospitality businesses can take advantage of 24-hour scheduling services to book rooms for guests at any time of day or night. • Agents can securely take payment and credit card information to complete reservations. • During busy check-in check-out and dining hours a business answering service can take overflow calls.

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• Agents can act as a concierge to provide callers with recommendations for where to eat or what to do during their stay to maximize their experience. • Front desk staff is freed up to assist in-person guests resulting in a more prompt and attentive guest experience. • 24-hour availability means that even if overnight staff steps away temporarily late night calls wont be missed.

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AnswerMTI is a leading call center and answering services company offering professional solutions across a variety of industries. Our U.S.- based agents provide skilled bilingual English and Spanish service and can handle even large volumes of calls at any time of day. To learn more about our business services visit www.answermti.com.

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Summary Hospitality healthcare facilities and law firms can gain an advantage over the competition with professional business answering services. Learn how each business can benefit from this unique service.

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