HP Desktop Support

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Category: Others/ Misc
     
 

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We are successfully meeting the requirements of our HP customer at the best level for a long time. We provide support for HP Desktop, Personal Computer, HP Laptops, Notebooks, HP Printer, HP Scanners, HP Tablets and Touch PCs. HP Support Number is +1-855-676-2448.

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Presentation Transcript

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Black or Blank Screen Solid Horizontal Green Line Incorrect Colors Vertical lines in the Display Pixel Defects Display Quality Issues Blurry Screen

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If the screen is black or blank, but an error message such as No Signal displays on the screen, the problem might be related to the video signal. To troubleshoot, use the HP support document Flat Panel Monitor Displays Message About No Signal, Signal out of Range, Sleep, or Power Save . To troubleshoot this problem, check the power to the monitor, test the video connection between the computer and the monitor to make sure it is connected correctly, and connect the monitor to a different computer. For specific steps, use the HP support document HP Flat Panel LCD Monitors - Monitor is Blank. Blank or Black Screen

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Due to the nature of LCD technology, a certain number of dots (pixels) might not display correctly. If the monitor has too many pixel defects within a certain area, the viewer can become distracted. For more information about pixel defects, Call on HP Support Number +1-855-676-2448. Pixel Defects

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The monitor displays a permanent solid red, green, or blue line on the screen - either horizontal or vertical . Try the following steps: On the monitor, press Menu, and select Factory Reset. If the monitor has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection. Connect the monitor to another computer. If the line appears when the monitor is connected to the second computer, the monitor might be damaged or defective. Otherwise, the video card and driver is causing the problem from the computer. Screen is discolored Solid Horizontal green line

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When this happens, the display resolution on the computer might be set to something other than the native display resolution of the monitor. When the display hardware scales the image, the edges of the displayed objects can become slightly blurred as the entire image is enlarged or reduced to fit to the edges of the screen. 1. Restart the computer. 2. Press the Auto button on the front of the monitor to run Auto Adjustment. 3. Use the buttons on the front of the monitor to open the on-screen menu, and select Factory Reset or Default. If the display is still incorrect, continue to the next step. 4. Find the native resolution of the display. You can find the native resolution 5. Change the display resolution to match the native resolution 6. If you have an HP computer, update your video drivers from the HP Web site. 7. After updating the video drivers, go back to Step 1 and try to change the display resolution again. 8. If the display is still blurry, the monitor might need servicing. Blurry Display Correct Display

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1. Use the buttons on the front of the monitor to open the on-screen menu, and select Factory Reset or Default. 2. Unplug the video cable between the computer and the monitor and check the ends for bent or broken pins. If any pins are damaged, replace the cable. Otherwise, securely connect the cable between the computer and the monitor. 3. If the monitor has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection. 4. If possible, connect the monitor to another computer. If the lines appear when the monitor is connected to the second computer, the monitor might be damaged or defective. 5. If you have an HP computer, update your video drivers from the HP Web site. 6. If updating the drivers does not correct the problem, the graphics adapter might be damaged. Vertical lines in the Display

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To fix incorrect colors, complete the following steps: 1. Check the video cable connections and make sure the connection is not loose. Tighten the connection screws if the connector is loose. 2. Press the Auto or Auto select button on the monitor. 3. Press Menu, and select Factory Reset. If the screen is still discolored, continue to the next step. 4. If the monitor has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection. 5. If possible, connect the monitor to another computer. If the colors are incorrect when the monitor is connected to the second computer, the monitor might be damaged or defective. 6. Service the monitor. Incorrect colors Correct colors

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We are successfully meeting the requirements of our HP customer at the best level for a long time. We provide support for HP Desktop, Personal Computer, HP Laptops, Notebooks, HP Printer, HP Scanners, HP Tablets and Touch PCs. HP Support Number is +1-855-676-2448.