Chatbot Application Development Service: OnGraph’s CheatSheet


Presentation Description

Today, chatbots are developed to perform millions of tasks. Some user finds advanced bots an alternative to Google search, and some use them as a personal assistant for purposes like playing music & videos, getting news, ordering pizzas, bookings cabs, etc.


Presentation Transcript

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Chatbot Application Development Service: OnGraph’s CheatSheet It’s the time to go beyond “sorry I didn’t get it” types of  bots and jumped to conversational AI systems.    Research shows that consumers are starting to prefer self-service to talk to  a customer service agent. – ​Forbes  Inspired by this smart brands bring their customers on their bot journey to  deliver a more effective and efficient digital customer experience.  Branded AI Chatbots Currently Making Customer  Connections

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1. The Wall Street Journal  The Wall Street Journal uses Facebook Messenger to launch its  AI-powered bot. Now this leading portal enables its users to stay on top of  big news and stock quote easily. Through giving simple commands it also  shares key financial metrics company information and live stock quotes.  2. Mastercard  Customers with Mastercard’s Facebook Messenger bot can check card  transactions easily. You can also use Masterpass with AI-powered bot to  shop from Subway FreshDirect and the Cheesecake Factory – the  Mastercard partners.  “Chatbots adoption is significantly growing beyond CRM in businesses of  different domains. Stand-alone chatbots will contribute 40 of the market by  2022.”​ ​Business Wire  3. Starbucks  Starbucks is doing things on another level. The company approached  chatbot application development service and now users can find chatbot  inside the Starbucks app for iPhone Andriod and Windows. Startbucks’  chatbot assists you with text response and with voice. Now place your

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order for your favorite snack or drink either voice commands or text  messaging.  Uber Spotify Whole Foods Dominos Pizza Hut and many smart brands  are harnessing AI and it’s advantages.  Why Chatbots Are Worthy Of Your Attention    Conversational AI systems are inevitable to the human ecosystem. A  well-known example of conversational AI is Amazon’s Alexa Google’  Google Home and Microsoft’s Cortana.

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Bots have come a long way from their rule-based predecessors and almost  every tech company today integrated one or more chatty assistant using  professional chatbot application development service. Having a chatbot in  business not always mean that they will be able to answer all questions but  they can handle the conversation well.  Today’s chatbots are AI and ML powered and understand the context of the  conversation and can handle any user goal gracefully and help accomplish  it as best as possible. A user can wake them up any time of the day with a  simple command.  Beneath what we see are layers upon layers of machine learning artificial  intelligence natural language processing neural networks and detailed  programming enabling chatbots contextual and behavioral smart. However  it’s advancement makes many brands and businesses confused about  building one of their own.  If you contact OnGraph Technologies for custom bots development  services we consider our cheatsheet to build branded AI Chatbots. Here is  our cheat sheet.  1. Who Are The Users

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When we assist clients for bot application development service we first  ask who the users are Understanding users cleared the path for  developing a conversational AI agent for a business. There is chit-chat vs.  task-oriented chatbots. Depending on the nature of a business we build  bots that maintain a conversation being interesting creative and fun all  time to users if they are looking for such experience.  On the other hand we develop task-oriented chatbots. Means the virtual  agents help business occupy them to offer customer support helping users  to achieve a certain task — E.G. banking and finance Bot technical support  Bot etc.  2. What Is Your Bot Assisting With  Today chatbots are developed to perform millions of tasks. Some user  finds advanced bots an alternative to Google search and some use them  as a personal assistant for purposes like playing music videos getting  news ordering pizzas bookings cabs etc. Conversational bots are good in  answering FAQ’s and doing much more things.  Advancement in bot technologies allows us to deliver open-domain and  domain-specific bot development services. We help clients define the role  of chatbot for their business clearly. It helps us perform coding for bot logic

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which makes easier to integrate third parties and APIs when required —  e.g. sales bot HR bot etc.  3. Where Can Your Bot Be Accessed  Our domain expertise and efficiency allow us to provide chatbot application  development service for omnichannel. Still we appreciate clients to  determine their requirement. Our offered self-learning chatbots can be  deployed to the website mobile applications and messaging platforms  e.g. Facebook Messenger Slack WhatsApp Skype Telegram Evernote  Twitter WeChat etc. We develop engaging UX and UI.  We give every bot a personality with conversational UI built for enterprise  requirements. It enables chatbots to stand up parallel to the existing  systems. A self-learning bot helps your users to come to your business  from where they are instead of dragging them to a different platform. E.g.  Efficacy Tips Fit N Simple Recipe Book Food Network HDFC Bank and  more Facebook Messenger bots.  4. When Will Your Bot Be Launched  This is one of the most common questions we are asked in every QA  session with clients after collecting query. When will the bot be launched It  all depends on the ‘scope of work.’ Whether you want AL and NLP powered

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conversational agent to do more than mundane tasks or respond  proactively and present intelligent suggestions to influence user’s  decisions the scope of work in ​chatbot application development service  varies drastically thus the launch of chatbot for your business too.  5. How  Before initiating a chatbot development project we characterize goals the  roadmap and the ways we strategically decide to quantify success. Be it AI  Chatbots NLP Chatbots or ML Chatbots we have done it all. We have built  intelligent chatbots which makes use of knowledge base personality  traits have presentation abilities and is contextually sensitive.  Our range of experience spans across domains like Airlines Insurance  Customer Support Ecommerce Financial Banking etc and integrations  across popular platforms. We have performed bot application development  service for platforms Kore Manychat Microsoft Bot Framework Pandorabots and  Wrapping Up  This cheatsheet compiles our strategy approach platforms and the useful  tools we are using to provide ​chatbot application development​ service to

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build conversational virtual agents for different business and their  requirements.