In the Name of Allah the Most Gracious, the Most Merciful : In the Name of Allah the Most Gracious, the Most Merciful In the Name of Allah the Most Gracious, the Most Merciful
HOW TO SAY NO : HOW TO SAY NO PREPARED AND DESIGNED BY:
SHAMIM AKHTER
GCM PRIM DIVISION
SAYING NO IS IMPORTANT : SAYING NO IS IMPORTANT
QUOTES : QUOTES IF A LADY SAYS NO, SHE MEANS PERHAPS; IF SHE SAYS PERHAPS, SHE MEANS YES; IF SHE SAYS YES, SHE IS NO LADY.
IF A DIPLOMATE SAYS YES, HE MEANS PERHAPS; IF HE SAY PERHAPS, HE MEANS NO; IF HE SAYS NO, HE IS NO DIPLOMAT
WHY NO : WHY NO GRAY AREA
MARIT
CUSTOMER CONFUSED
NO CHOICE
TOO MANY DEMANDS
CONFRONTATION
REPO OF CUSTOMER
COMPANY POLICY AND INTEREST
WHY WE AFRAID OF SAYING NO : WHY WE AFRAID OF SAYING NO WRONG WORDS AND OFFENCE
UNNECESSARY MISUNDERSTANDING
COMPETITORS
FEAR OF LOSING BUSINESS
AMBITION TO INCREASE THE BUSINESS
NOT KNOWING HOW TO SAY NO
LACK OF PRODUCT KNOWLEDGE AND SELLING SKILLS
LACK OF COMMUNICATION SKILLS
SAYING NO IS AN ART : SAYING NO IS AN ART SOUND SINCERE
USE BODY LANGUAGE
BE POLITE
BE FIRM AND TACTFUL
BLAME ON THIRD PARTY
SHOW WHAT YOU CAN DO IN FUTURE
USE NON-VERBEL COMMUNICATION
BUY TIME
SHOW YOUR BUSY SCHEDULE AND COMMITMENTS
COMMUNICATE NO PERSONALLY
WORD/SENTENCES FOR SAYING NO : WORD/SENTENCES FOR SAYING NO YES,BUT…
IT IS REALLY IMPORTANT BUT….
I WILL BE NUABLE TO…..
I CAN NOT DEFINITELY TELL YOU…
PERHAPS THIS IS DIFFICULT AT THIS STAGE
MY PREVIOUS EXPERIENCE SUGGESTS……
THE SITUATION IS NOT FAVOURABLE….
IF ….THEN
USE PROVERBS (A READY WAY TO LOOSE FRIENDSHIP IS TO LEND HIM MONY)
CONFUCIUS SAYS : CONFUCIUS SAYS THE SUPERIOR MAN IS EASY TO SERVE, BUT DIFFICULT OT PLEASE…
THE INFERIOR MAN IS DIFFICULT TO SERVE, BUT EASY TO PLEASE
THANK YOU : THANK YOU WITH REGARDS
SHAMIM AKHTER