Sample CDL Powerpoint Presentations

Views:
 
Category: Education
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

Slide 2: 

ted anders the company

CDLTM is a dynamic three-part leadership formula designed to create and sustain “self winding” entrepreneurial business teams! : 

CDLTM is a dynamic three-part leadership formula designed to create and sustain “self winding” entrepreneurial business teams!

Table of Contents : 

Table of Contents 1. Introduction to Customer Driven LeadershipTM 2. AutomationDirect.com Presentation: Sample Materials 1 3.Imaging Technology Services: Sample Materials 2 4. Customized Training Courses and Consultation Services 5. Service References 6. Consultant Biographies

Customer Driven LeadershipTM The Ted Anders Company, INC. : 

Customer Driven LeadershipTM The Ted Anders Company, INC. We help you create within your company an entrepreneurial ethic characterized by: an unrelenting and innovative focus on the customer’s “careabouts” powerful, positive, valuable RESULTS!

Customer Driven LeadershipTM The Ted Anders Company, INC. : 

Customer Driven LeadershipTM The Ted Anders Company, INC. We teach you how to focus and fine tune the “mission critical”, value propositions that will set you apart from your competition in a manner which….

Slide 7: 

1. Reduces or eliminates bureaucracies, negative internal politics and slow response in a matter of months. 2. Instills measurable self-winding, team based entrepreneurial business activity throughout your organization. 3. Creates a revolutionary incentive plan that rewards planned risk taking, assures ownership at every level, and releases creative freedom to fulfill the organizations promises to its customers.

The Three-Part Formula : 

The Three-Part Formula 1. Internal and External Customer Driven Performance Assessment of All Teams and Leaders Throughout the Organization. 2. Customer Driven Monthly Incentives Tied To Performance Scores. 3. Powerful Entrepreneurial Business Teams Focused On Process and Relationship Improvement.

The CDLTM Formula Causes Three Freedoms to Arise : 

The CDLTM Formula Causes Three Freedoms to Arise 1. Freedom from fear of subjective and manipulative performance evaluation. 2. Freedom to create and innovate. 3. Freedom to take action (within four basic boundaries).

How Will You Know the Formula is Working for You? : 

How Will You Know the Formula is Working for You? 1. Increased internal customer satisfaction scores (tracked monthly) followed by: 2. Increased external customer satisfaction scores with both of these factors leading to: 3. Increased Revenue and decreased cost of doing business.

Customer Driven Leadership™ (CDL) developed by Dr. Ted Anders : 

Customer Driven Leadership™ (CDL) developed by Dr. Ted Anders Applied by Tim Hohmann Company Captain and Founder of Automationdirect.com

Customer Driven Leadership : 

Customer Driven Leadership A culture of self-winding teams which consistently delivers your promise to customers in a manner that accomplishes your vision

Imagine a business laser... : 

Imagine a business laser... In a company where energy is focused on customers and profit drivers where everyone understands: The vision How to win How to make decisions How to make profit

Can 50 percent of all your employees clearly explain … : 

Can 50 percent of all your employees clearly explain … …the vision of where you, the CEO, are taking the company? What does your company look like in 15 years? What markets will you be in? What types of products and services will you offer? What are you known for by the market? What position do you own in the minds of the customers? What is your relative size?

Can 50 percent of all your employees clearly explain … : 

Can 50 percent of all your employees clearly explain … …the promise that your company makes to win customers? Why should customers buy from you? What do you offer that is unique? What do you offer that others cannot? What is your competitive advantage? Can your employees explain in two sentences why customers would consider your company?

Can 50 percent of all your employees clearly explain … : 

Can 50 percent of all your employees clearly explain … …the core values on which decisions should be made? What rules do all employees use to: Treat customers? Treat other employees? Design policies and procedures? Formulate business deals? Make purchasing decisions?

Can 50 percent of all your employees clearly explain … : 

Can 50 percent of all your employees clearly explain … …how your company makes profit? Are the elements of how your company makes a profit a secret? Does each employee understand their impact on profitability?

Imagine the consequences when … : 

Imagine the consequences when … The majority of your employees… Don’t know where the company is heading Don’t know how the company wins customers Don’t understand the core values that should be used to make decisions Don’t know how they can contribute to profit Is it any wonder why 8 out of 10 companies go out of business in their first 10 years….

Does your company operate like white light... : 

Does your company operate like white light... White light All colors: Many wavelengths Varying intensity: Spotty Multitude of directions: Difficult to maintain focus Are all your employees and departments on the same sheet of music and on the same note?

. . . or does your company operate like laser light? : 

. . . or does your company operate like laser light? Laser Singular color, one wavelength: Coherent Singular intensity: Uniformity Singular direction: Inherently focused

What is more powerful? : 

What is more powerful? A) 100 watt light bulb B) 1,000,000 candle-power marine spot light C) .005 watt laser pointer

How to build a business laser with Customer Driven LeadershipTM : 

How to build a business laser with Customer Driven LeadershipTM Step One: Business boundaries Define the boundaries of your business so that your employees will be inherently focused while having the freedom to execute their assignments. (We call this the sandbox) Boundaries must be... Easy to communicate Uniting (people must be able to get behind them) Measurable

Boundaries: Vision : 

Boundaries: Vision Where are you going? What does it look like in 15 years? What markets? What will you offer? You’ll be known for...? What position in the mind of the customer will you own? What’s your size?

Boundaries: Promise : 

Boundaries: Promise What do you do that is: Unique? A competitive advantage? Simplify it in two sentences or less Federal Express When you absolutely, positively has to be there overnight Little Caesars Pizza, Pizza Amazon.com The largest bookstore on the planet Promise Vision

Boundaries: Core Values : 

Boundaries: Core Values What are the core values that your company will always base decisions on? Examples: Fanatic attention to serving customers, associates Fanatic attention to efficiency Moral-compass-based decisions Promise Vision Core Values

Boundaries: Profit : 

Boundaries: Profit Profit = (hit rate x presence - cost of doing business) Value chain analysis Individual, personalized profit plans Promise Vision Core Values Profit How does your company make profit?

The Sandbox : 

The Sandbox Vision Core Values Promise Profit Freedom to execute

How to build a business laser: Step two : 

How to build a business laser: Step two Step two: Develop an organization chart with a service-oriented purpose to keep the laser focused! The Purpose of the organizational chart: “To deliver the promise to the customer in a manner that can accomplish the vision while following core values and achieving profit goals.” In essence, the organizational chart should support your value chain

Automationdirect.com organizational chart : 

Automationdirect.com organizational chart MIS and Building Services included SWAT Product Availability(Purchase) LeadGeneration(Marketing) OrderFulfillment(Sales) RapidShipment(Logistics) Team Captain Team Captain Team Captain Team Captain Team Captain CompanyCaptain

Building a business laserStep 3: Creating the control system : 

Building a business laserStep 3: Creating the control system Control system basics

Control loop: Set points : 

Control loop: Set points Determine Key customer careabouts (these are the process outputs which demonstrate internal and external customer service) Determine Key Performance Indicators (KPIs) (these are the by-products of excellent processes operating within the business boundaries) Vision KPI (possible examples) Sales, Margin, Headcount Promise The most practical products, at almost-free prices, delivered by 11 a.m.

Control loop: Set points cont’d : 

Control loop: Set points cont’d Have each team (organization) breakdown how they contribute to the KPIs Devise report cards to show how teams are affecting the KPI’s Process Variable through service to other teams and paying customers Reward performance to eliminate the error term

Control loop:Team set points : 

Control loop:Team set points Have each team breaks down how they contribute to the KPIs through CDLTM SERVICE: Order fulfillment Responsiveness (helps hit rate and lowers cost of business in our profit equation) Pick up the phone quickly Fast processing of faxed orders Competent answers (hit rate/cost of business/promise…practical) Courteous and helpful (hit rate, core values)

Control loop: Process variableversus the set point : 

Control loop: Process variableversus the set point Devise report cards that report on how well the teams affect KPIs through SERVICE

Sales report card(A partial example) : 

Sales report card(A partial example)

Accounting report card(A partial example) : 

Accounting report card(A partial example)

Logistics report card(A partial example) : 

Logistics report card(A partial example)

Close the control loop : 

Close the control loop Reward performance to get behavior to achieve the desired results Tie part of everyone’s compensation to their report card 10% of salary is tied to performance 2% of salary is tied to community careabouts

Slide 39: 

Vision Core Values Promise Profit Customers Team members Team captain Co. captain 10% of salary 10% of salary 10% of salary

Customer Driven Leadership : 

Customer Driven Leadership Allow the teams to measure how well their leaders are supporting them … so that they can better support the customer

Slide 41: 

10% of salary 10% of salary 10% of salary

Benefits of CDL : 

Benefits of CDL Incredible efficiencies

Benefits of CDL : 

Benefits of CDL Eliminates politics and adult daycare since you’re managing a process, not people

Benefits of CDL : 

Benefits of CDL Self-winding teams develop team members and supercharges attitudes

Benefits of CDL : 

Benefits of CDL Self-winding teams get better results with both internal and external customers

Benefits of CDL : 

Benefits of CDL It creates a culture where those associates that fit in grow tremendously and love serving the company vision and promise (and those that don’t fit in are automatically purged by the system)

Benefits of CDL : 

Benefits of CDL Oh yes… accomplishment of Vision

Conclusion : 

Conclusion It’s a ton of work, but it beats the alternative of accidental success It’s easy to fail since it requires a ton of commitment You don’t have to be great to start, but you do have to start to be great!

Additional material : 

Additional material Books Vision: Built to Last by James C. Collins and Jerry I. Porras Customer Driven LeadershipTM,, The World’s Entrepreneurial Management Tool Kit, By Dr. Ted Anders Promise: Bottoms Up Marketing by Al Ries and Jack Trout Core Values: Bibleinspired by God Managing a Process Instead of People: E-myth revisited by Michael E. Gerber

Imaging Technology ServicesSample Materials 2 : 

Imaging Technology ServicesSample Materials 2

Slide 51: 

Experience the POWER and REWARDS of Service Leadership! The World’s Entrepreneurial Leadership Toolkit

Slide 52: 

Use Customer Driven Leadership™ To: Transform your organization from a SLOW Bureaucracy to a FAST Entrepreneurial Engine Maintain and expand your customer base Establish a proven connection between customer satisfaction measures, keyoperational processes, and $hareholdervalue

Slide 53: 

The 3 Geometrics of CDL

Slide 54: 

The 3 Geometrics of CDL

Slide 55: 

Customer Driven Leadership Formula 1. Monthly Customer Driven Performance Scores +2. Monthly $ Incentives Based on Scores from Customers +3. Monthly Teamwork Sessions Focused on Increasing the Scores = Rapid, Measurable Increase in Customer Satisfaction (“Careabouts”) and Economic Key Performance Indicators (“KPIs”) (Start with Team-Based Incentives)

Slide 56: 

The 3-Step Monthly CDL Habit 1. Collect Numerical Scores (Feedback)from Customers (Internal and External) 2. Conduct 45-Minute Standard “CDL”Score & Process Review Meetings A. Energize B. Acknowledge High Scores C. Plan Improvement of Low Scores D. Assign Actions 3. Go Apply Competitive, Customer-DrivenActions Throughout the Next Month Repeat 12 Times per Year

Slide 57: 

Example of CDL Service Matrix

Slide 58: 

The 3 Freedoms You ShouldBe Feeling with CDL 1. … From Fear of Subjective Performance Evaluation 2. … To Innovate and Create 3. … To Take Action (Within a “Playing Field” Designed by the Management Team) Freedom

Slide 59: 

The 3 Big Payoffs … … For Everyone Involved 1. For Us 2. For Paying Customers 3. For the Company (Generally, Within 3 Months) (Generally, Within 6 Months) (Generally, Within 9 Months) Increased Internal Satisfaction (“Careabouts”),Improved Relationships & Processes, and Incentive Cash Increased External Customer Satisfaction (“Careabouts),and Long-Term Loyalty Improved Economic Key Performance Indicators(“KPIs”) for the Entrepreneurial Organization

Slide 60: 

A Picture of the 3 Big Payoffs

Slide 61: 

CDL Team Tracking Station Monthly Score Chart Monthly Score Chart Monthly Score Chart Economic Info. Flow Chart Monthly Pay out

Slide 62: 

3 Historical Foundations ofCustomer Driven Leadership 1. The Worldwide Quality Movement 2. The Entrepreneurial Revolution 3. The Psychology of Motivation Applied within the context of a “Servant Leadership” Ethic (Process Improvement and Control) (Unrelenting, innovative focus on Customers) (Powerful, Positive, Timely Consequences)

Slide 63: 

3 Phases of Implementation 1. Clarification of Customer-Baseand their Key Product/Service“Careabouts” 2. Management Team “Buy-In”through Practice with3-Part Formula 3. 6-12 Month Guided Roll-Out (Management and Core “Value Chain” Teams) (Using Your CDL Learning Center and Support Toolkit)

Slide 64: 

3-Part High PerformanceTeamwork Method 1. Establish Clear Short-Term, Mid-Termand Long-Term OBJECTIVES 2. Build and Maintain a Team Structure Roles Rules Time Limits 3. Apply Winning Strategies or Method (For Example: Use Agendas, Decision Tools, Timelines and Data Collection Sheets)

Slide 65: 

High Performance Team Meeting REMINDERS Clear Objective: What is to be accomplished? Structure: Meeting rules Roles Time Limits Strategy: How will meeting accomplish objective?

Slide 66: 

High Performance Team Meeting Meeting Objective Stay on Track Budgets Time Takes Notes Ensures Group Participation Mediator Ensures Cooperation Ensures No Interruptions Acquires Resources for Team Summarizes Conclusions Meeting Follow-up Leader Timer Recorder Observer Air Traffic Controller Reporter

Slide 67: 

Learn How to Use CDL With Our 3-Part Fact Sheets: 3 Historical Foundations for CDL The CDL™ 3-Part Formula The 3 Freedoms of CDL™ The 3 Phases of Implementation The 3-Step Monthly Entrepreneurship Habit The 3 Parts of High Performance Teamwork The 3 Big Payoffs The 3 Geometric Symbols: The Geometrix of Customer Driven Leadership

Slide 68: 

As you can see the CDLTM technique enables you to move to the front of the field because it: 1. Reduces or eliminates bureaucracies, negative internal politics and slow response in a matter of months. 2. Instills measurable entrepreneurial business activity throughout your organization. 3. Creates a revolutionary incentive plan that rewards planned risk taking, assures ownership at every level, and releases creative freedom. All of this leads rapidly to a semi-automated performance appraisal technique that can help drive your business to be the kind of company that you have before only hoped to have!

Slide 69: 

Now Find Out More About The Company!

The Following Comments Are From Members of the International CDLTM Team and Reflect Upon the Systems Ability to Initiate Change on a Global Scale! : 

The Following Comments Are From Members of the International CDLTM Team and Reflect Upon the Systems Ability to Initiate Change on a Global Scale!

The Guiding Rationale of CDLTM : 

The Guiding Rationale of CDLTM “To become, and remain, the provider of choice through measured, continuous business process and relationship improvement -- driven by adult creative freedom and high performance team habits -- tenaciously focused on the customer” Des Benjamin, CDLTM representative Australia

Vision : 

Vision “Imagine an organization with a clear and informed Vision in which it’s members were united in a common purpose and each truly felt that their contribution was meaningful and appreciated. CDLTM is straightforward - it is about directors directing and managers managing, each to a common purpose with a staff that is focused on what adds value to their business.” United Kingdom CDLTM Team

Why Choose To Work With Us? : 

Why Choose To Work With Us?

Choose us for our Experience and Methods! : 

Choose us for our Experience and Methods! We are a training and consulting firm that customizes action-learning training for our clients. We have a proven record of success in government, business, health care and education.

Slide 75: 

Choose us for our Guarantee! We will tailor our services to meet your specific needs in advance of and during the training or consultation. Every training consultation will produce a clear, behavioral action plan & skill set to improve operations and relationships. When clients use CDLTM, at a minimum, we guarantee that all departments within the company will be focused on their customers in objective ways which impact the bottom line within three to six months.

Our Customized Training and Consultation Services Help Turn Your Employees Into High Performance Teams! : 

Our Customized Training and Consultation Services Help Turn Your Employees Into High Performance Teams!

Additional Workshops and Consultation Services Offered : 

Additional Workshops and Consultation Services Offered Managing Value Chains and Process Improvement Training Marketing, Advertising and Sales Integration Building a Learning Organization: Visioning, Mental Mapping, Team Work and Skill Building Developing Time and Stress Management Tools

Additional Workshops (continued) : 

Additional Workshops (continued) Team Building, Communication and Problem Solving Skills Creating High Performance Teams and Conducting Effective Meetings Training for Work Team Facilitators and Instructors High Performance Team Training Utilizing Ground and Ropes Course Activities Designed to Build Trust and Improve Team Problem Solving Skills

Ted D. Anders, PH. D : 

Ted D. Anders, PH. D As Founder and C.E.O. of CDLTM he has led and coached major development change initiatives at NASA, private manufacturing and general business corporations, health care organizations, the U.S. Federal Government (civilian and military), and public education on a global scale.

Beverly Fisher M.S. : 

Beverly Fisher M.S. Her expertise includes: designing, developing and facilitating training programs in areas such as performance management, change management, anger management, conflict resolution, team building and interpersonal skills.

Leslie Dashew M.S.W. : 

Leslie Dashew M.S.W. She specializes in organizational development and team building with over 25 years experience. She specializes in helping executives identify shared goals and align their energies to effectively collaborate and succeed.

authorStream Live Help