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TQM Targets:

TQM Targets 1. Better, less variable quality of the product and service 2. Quicker, less variable response in processes to customer needs 3. Greater flexibility in adjusting to customer’s shifting requirements 4. Lower cost through quality improvement and eliminating of non value adding work.

TQM six basic Concepts:

TQM six basic Concepts Management commitment to TQM principles and methods & long term Quality plans for the Organization Focus on customers – internal & external Quality at all levels of the work force. Continuous improvement of the production/business process. Treating suppliers as partners Establish performance measures for the processes.

Differences Between Total Quality Management and Management by Objectives :

Differences Between Total Quality Management and Management by Objectives TQM and MBO Differences in Scope MBO and TQM Differences in Approach TQM and MBO Differences in Application Collectivism of TQM vs Individualism of MBO MBO and TQM Differences in Impact on Human Resources