TOTAL QUALITY MANAGEMENT

Views:
 
Category: Entertainment
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

TOTAL QUALITY MANAGEMENT INTRODUCTION :

TOTAL QUALITY MANAGEMENT INTRODUCTION TQM IS A WAY OF DOING BUSINESS THAT REQUIRES A PERMANENT COMMITMENT FROM EVERYONE IT IS A MANAGEMENT PHILOSOPHY WHICH INTERGRATES ALL THE FUNCTIONS SUCH AS FINANCE DESIGN ENGINEERING PRODUCTION AND CUSTOMER SERVICE

EVOLUTION OF TQM:

EVOLUTION OF TQM QUALITY CONCEPTS STARTED IN 1940’S SAMPLING TECHNIQUES, STATISTICAL TOOLS WERE USED TO DETERMINE QUALITY QUALITY CONTROL CHARTS ARE USED TO DETERMINE THE PRODUCTION PROCESS COMPANIES STARTED CONCENTRATED ON TOTAL QUALITY CONCEPTS

BASIC ELEMENTS OF TQM:

BASIC ELEMENTS OF TQM TQM COMPRISES OF THE FOLLOWING ELEMENTS THEY ARE 1.TOP MANAGEMENT’S COMMITMENT ON QUALITY 2.CUSTOMER FOCUS OF THE ORGANISATION 3.PROCESS FOCUS AND IMPROVEMENT 4. CONTINUOUS IMPROVEMENT 5. MEASUREMENT OF PERFORMANCE

BASIC ELEMENTS OF TQM:

BASIC ELEMENTS OF TQM 6. BENCHMARKING 7.TEAM WORK 8. SUPPLIER TEAMING 9.EMPLOYEE INVOLVEMENT 10. INVENTORY MANAGEMENT 11. TRAINING OF EMPLOYEES 12. QUALITY COST

IMPLEMENTATION OF TQM:

IMPLEMENTATION OF TQM CEO’S COMMITMENT TOP MANAGEMENT’S COMMITMENT ON QUALITY LACK OF INVOLVEMENT FROM SENIOR OFFICIALS CAN RESULT IN FAILURE NO DELEGATION OF RESPONSIBILITY OF QUALITY TO ANYBODY TIME OF IMPLEMENTATION QUALITY COUNCIL SHOULD BE FORMED

IMPLEMENTATION OF TQM:

IMPLEMENTATION OF TQM ORGANISATION SHOULD BE PREPARED TO FACE CHALLENGES ACTIVE INVOLVEMENT OF MIDDLE LEVEL MANAGERS PROPER COMMUNICATION SYSTEM TO BE FOLLOWED FOCUS ON ACHIEVEMENT OF ORGANISATIONAL OBJECTIVES

FEATURES OF TQM:

FEATURES OF TQM TOP TO BOTTOM ORGANISATIONAL SUPPORT CUSTOMER FOCUS EMPLOYEE FOCUS EFFECTIVE UTILIZATION OF WORKFORCE CONTINUOUS IMPROVEMENT OF BUSINESS AND PRODUCTION PROCESS(through KAIZEN, BENCHMARKING) TREATING SUPPLIERS AS PARTNERS

BARRIERS OF TQM :

BARRIERS OF TQM LACK OF MANAGEMENT COMMITMENT INADEQUATE KNOWLEDGE OF TQM CONCEPTS INABILITY TO CHANGE THE ORGANISATIONAL CULTURE IMPROPRE PLANNING LACK OF TRAINING PROVIDED TO EMPLOYEES INSUFFICIENT RESOURCES INAPPROPRIATE REWARD SYSTEM

BARRIERS OF TQM:

BARRIERS OF TQM LACK OF PROPER EDUCATION PAYING INADEQUATE ATTENTION TO CUSTOMERS(both internal and external) LACK OF TEAM WORK LACK OF ACCESS TO DATA AND RESULTS INAPPROPRAIATE CONDITIONS FOR IMPLEMENTING TQM

BENEFITS OF TQM:

BENEFITS OF TQM CUSTOMER SATISFACTION QUALITY IMPROVEMENT OF PRODUCTS REDUCED MANUFACTURING COST TQM INCREASES EMPLOYEE PRODUCTIVITY REDUCTION IN MISTAKES TQM ENSURES BETTER PROFITIABILITY EFFICIENT USE OF RESOURCES REDUCTION OF SCRAP

VALUE ANALYSIS:

VALUE ANALYSIS IT IS ONE OF THE MAJOR TECHNIQUE OF COST REDUCTION AND COST PREVENTION. VALUE ANALYSIS IS ALSO CALLED AS VALUE ENGINEERING IT IS A TECHNIQUE WHICH IS USED TO REDUCE PURCHASE COST BY ANALYSING THE VALUE OF GOODS OR SERVICE

VALUE ANALYSIS:

VALUE ANALYSIS DEFENITION ACCORDING TO SOCIETY OF AMERICAN VALUE ENGINEERS(SAVE) VALUE ANALYSIS IS A DISCIPLINED APPROACH THAT ENSURES THE NECESSARY FUNCTIONS AT MINIMUM COST WITHOUT COMPRIMISING ON QUALITY.RELIABILITY,PERFORMANCE AND APPEARANCE VALUE = FUNCTION/COST WORTH /COST

WHEN TO APPLY VALUE ANALYSIS:

WHEN TO APPLY VALUE ANALYSIS IT CAN BE APPLIED WHEN COMPANY’S PRODUCT SHOWS DECLINE IN SALES COMPANY’S PRODUCTS PRICES ARE HIGHER THAN THE COMPETITORS RAW MATERIAL COST HAS GONE UP NEW DESIGNS ARE BEING INTRODUCED COST OF MANUFACTURING HAS INCREASE THE FIRM IS UNABLE TO MEET THE DELIVERY COMMITMENTS

TYPES OF VALUES:

TYPES OF VALUES 4 TYPES OF VALUES ARE THERE THEY ARE : 1 COST VALUE 2 EXCHANGE VALUE 3 USE AVLUE 4 ESTEEM VALUE

authorStream Live Help