Giving Feedback


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Giving Feedback: 

Giving Feedback Mark Servis, MD Roy T. Brophy Professor and Vice Chair UC Davis Department of Psychiatry and Behavioral Sciences


Objectives Gain familiarity with key concepts in providing feedback Enhance versatility in teaching behaviors for providing feedback Formulate personal goals for improving techniques for providing feedback to learners

What is feedback?: 

What is feedback? Not just evaluation Concept developed by rocket engineers Definition – information provided to a learner for the purpose of improving performance toward a goal

Why is it difficult to give and receive feedback?: 

Why is it difficult to give and receive feedback? Goals not clear Uncertain evaluation Fear of emotionally devastating the learner Narcissistic injury Hard work

Traditional feedback: 

Traditional feedback Teacher observes the learner Evaluates learner relative to a goal Provides information to learner Top down/authoritarian model More effective with early learners

Situated feedback: 

Situated feedback Critical outcome variables from the environment Learner has access to outcome variables Teacher acts as a coach or mentor to process outcome variables Collaborative model More effective with advanced learners

Characteristics of Effective Traditional Feedback: 

Characteristics of Effective Traditional Feedback Specificity Frequency Timing Balance Soliciting learner reactions Establishing action plan with learner

Let’s go to the videotape…: 

Let’s go to the videotape…