Giving Feedback: Giving Feedback Mark Servis, MD
Roy T. Brophy Professor and Vice Chair
UC Davis Department of Psychiatry and Behavioral Sciences
Objectives: Objectives Gain familiarity with key concepts in providing feedback
Enhance versatility in teaching behaviors for providing feedback
Formulate personal goals for improving techniques for providing feedback to learners
What is feedback?: What is feedback? Not just evaluation
Concept developed by rocket engineers
Definition – information provided to a learner for the purpose of improving performance toward a goal
Why is it difficult to give and receive feedback?: Why is it difficult to give and receive feedback? Goals not clear
Uncertain evaluation
Fear of emotionally devastating the learner
Narcissistic injury
Hard work
Traditional feedback: Traditional feedback Teacher observes the learner
Evaluates learner relative to a goal
Provides information to learner
Top down/authoritarian model
More effective with early learners
Situated feedback: Situated feedback Critical outcome variables from the environment
Learner has access to outcome variables
Teacher acts as a coach or mentor to process outcome variables
Collaborative model
More effective with advanced learners
Characteristics of Effective Traditional Feedback: Characteristics of Effective Traditional Feedback Specificity
Frequency
Timing
Balance
Soliciting learner reactions
Establishing action plan with learner
Let’s go to the videotape…: Let’s go to the videotape…