Morocco ICT Indicators for Businesses Ikrame Belab

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Regional Workshop on Information Society Measurement in Africa: 

March 2007 Regional Workshop on Information Society Measurement in Africa ICT Indicators for Businesses MOROCCO CASE Mrs Ikrame BELABBES (ANRT/MAROC)

Synopsis: 

Synopsis General framework The ICT Observatory Objectives International References The survey Methodology Survey methods List of Indicators Sample construction The results : ICT for Businesses Equipement Access Usage

General framework: 

General framework The Moroccan Telecommunications Act (55/01) : mission of the information technologies development follow-up, on behalf of the State ; ANRT : centralizer, interlocutor and provider of reliable and up dated information on the ICT indicators in Morocco ; Implementation of the Moroccan Information Technologies Observatory in 2005 : Mechanism of data collection, analysis and dissemination on the ICT sector ; First ICT indicators collection survey launched by the ANRT in 2005 for households and businesses ; Tool supporting decision-making and policy formulation regarding ICT development at the national level.

ICT Observatory Objectives: 

ICT Observatory Objectives An accurate and an assessed knowledge of the information society in Morocco ; Follow up of the moroccan ICT sector ; Providing a set of core/relevant indicators enabling : A good decision-making process for the information society take-up ; A follow up in time of the politics impact ; An A posterio evaluation of the politics efficiency aiming the information technologies development ; Morocco classification at the international level regarding access, usage and development of the ICT sector.

International references: 

International references Conformity with the recommendations of the international organizations allowing a relevant comparison with other countries ; WSIS Recommendations regarding follow-up and measurement of the information society ; Follow-up of work led at the international level in matter of ICT sector statistics collection and production for businesses (ITU); ; Partnership on measuring ICT for development (UNCTAD, ITU, OECD, Eurostat, etc.) : Core list of ICT indicators for businesses.

The Survey Methodology: 

The Survey Methodology Methods, Indicators, Sample construction

Survey Methodology 1/5 Methods: 

Survey Methodology 1/5 Methods ICT indicators collection survey for businnes is conducted annually (since 2005) ; A sample survey specific to the ICT sector ; Date of launch : january/february of year (n) in order to collect data of year (n-1) ; ICT indicators collection survey for year 2006 (3rd edition) is in process (launched in february 2007).

Survey Methodology 2/5 List of indicators: 

Survey Methodology 2/5 List of indicators The indicators selected may be classified into three major groups, according to subject : Level of equipment for businesses ; ICT access for businesses; ICT usage for businesses. The indicateurs list* is in conformity with the last list recommended by the ITU (The Information Society measurement meeting, Geneva, February 2006) ; The list has been completed from the “Core list” of the Partnership for measuring ICT for development. * Cf. Liste en annexe

Survey Methodology 3/5 Sample construction: 

Survey Methodology 3/5 Sample construction Two criteria permit to classify the businesses : The size (number of employees) ; Type of activity (ICT sector - Primary sector - Industrial/Manufacturing sector - Service/Transport sector). The sample construction methodology is based on a random choice, which ensure a sample representativeness of the overall national structure. Information source used in constructing the sample is the Kompass (company directory in Morocco : 40 000). The sample size is about 250 businesses established in Morocco, which represents an error margin of ± 6,2% with a first type risk of 95%.

Survey Methodology 4/5 The geographic distribution of Businesses: 

Survey Methodology 4/5 The geographic distribution of Businesses About the half of business are located in Casablanca. Three cities (Casablanca, Rabat et Agadir) concentrate over 60% of businesses.

Survey Methodology 5/5 Split by sector of activity and size: 

Survey Methodology 5/5 Split by sector of activity and size The Industrial/Manufacturing sector comprises more than 50% of businesses and more than 60% of employees ; ICT sector represents more than 7% of Businesses but only 3% of employees. Distribution by size

Survey Methodology 5/5 Business Size: 

Survey Methodology 5/5 Business Size The business size : depending on the number of employees 4 - 9 10 - 19 20 - 49 50 - 99 100 - 299 300 - 499 Over 500

Survey Methodology 5/5 Sector of activity (1): 

A first split : ICT sector - Other sectors Are included in the ICT sector, businesses with the following activities : Web and Multimedia, Network Construction, Integrated Company Solutions, Software Development, Mobile (Mobile applications and services), Call Centres (CRM), Tele-services and Outsourcing, Equipement, Electronics, IT Services, Distance Teaching, Consulting… Survey Methodology 5/5 Sector of activity (1)

Survey Methodology 5/5 Sector of activity (2): 

Survey Methodology 5/5 Sector of activity (2) Among the other sectors, the businesses are classified following their activities area of operations. Three major sectors are selected regarding the « CNSS » classification : Primary sector : Fishing, Forestry/Hunting, Culture, Breeding, agriculture-related activities. Industrial/Manufacturing sector : Electricity and Water, Oil and Fuel, Extraction and processing of ores and various minerals, chemical industry, food industry, beverages, tobacco, Textiles and clothing, Leather and footwear, Wood and furniture, paper and cardboard, printing, press and publishing, building materials and public works. Service/Transport sector: Transport and Communication, Commerce, Finance, Hotels and Catering, service and industry intermediaries and auxiliaries, Real estate, Domestic services, Hygiene, Other services.

The results: 

The results ICT indicators for businesses

Businesses Equipement Number of computers per employee: 

Businesses Equipement Number of computers per employee The average number of computers per employee is up totalling 0.4 PCs per staff member in 2005 (vs. 0.37 in 2004). This average ratio for all sectors combined nonetheless hides sizeable disparities from one sector to the other.

Businesses Equipement Investment in ICT equipement decreases Investment in human increases: 

Businesses Equipement Investment in ICT equipement decreases Investment in human increases while ICT spending has increased very little on average, investment in training staff is up considerably over the previous year. ICT’s share of corporate spending and training budgets

Internet access Connected Businesses: 

Internet access Connected Businesses A very low evolution for businesses with over 20 employees. Proportion of Businesses connected following the size

Internet access Connection modes: 

Internet access Connection modes Connection modes favouring ADSL solutions. Coexistence of many solutions within the same firm.

Internet access Internet access within businesses: 

Internet access Internet access within businesses Connection rates are very different depending on the sectors but in all sectors the number of computers connected to the Internet strongly increases. … but, the increase is essentially benefiting to management-level employees. Percentage of office computers connected to the Internet

Internet usages Intranet existence: 

Internet usages Intranet existence The disparities from sector to sector remain considerable with, unsurprisingly, the Technological sector reporting a sharp rise in the number of companies equipped with an Intranet. Share of companies equipped with an Intranet

Internet usages Usage of the Intranet: 

Internet usages Usage of the Intranet The way that businesses use their Intranets is changing. Most companies are using their Intranet essentially more and more as a tool for distributing information within the company. Intranet usage amongst equipped businesses

Internet usages Existence of a web site: 

Internet usages Existence of a web site On average, 43% of businesses have a web site

Internet usages Web site development modes: 

Internet usages Web site development modes While in 2004, half of all companies developed their sites in-house, 53% of them now outsource this function. This trend is particularly prominent in the “Technological” and “Primary” sectors. Website development modes

Internet usages On line trading : the stumbling block : 

Internet usages On line trading : the stumbling block Proportion of businesses purchasing online Proportion of Businesses selling online The B to B is relatively less developed than the e-commerce but in the both cases, only few businesses are concerned.

Internet and Businesses First conclusions: 

Internet and Businesses First conclusions 2004-2005 : from penetration to spread of ICT within businesses ; A decrease in ICT equipement investments ; An increase in training investments ; A generalization of internal (Intranet) and external uses (Web site) ; But not yet a takeoff of on line trade (e-commerce).

Thank you: 

Thank you

Appendices: 

Appendices ICT indicators list for businesses ; Businesses Questionnaire ; « Core list » of the Partnership on measuring ICT for development.

Contact: 

Contact e-mail : [email protected] http://www.anrt.ma Mrs. Ikrame BELABBES Market Observatory Responsible, Foresight & New Technologies Entity Agence Nationale de Réglementation des Télécommunications (MAROC). Phone : 00 212 37 71 86 63 Fax : 00 212 37 71 85 48