Slide 1: GOAL TO DEEPEN TEAMWORK TO BOOST MORALE TO PROMOTE CAMARADERIE
Slide 2: ELEMENTS OF A TEAM SYSYTEM A SMALL GROUP
A LEADER
A KNOWLEDGE OF THE TEAM’S GOAL
REGULAR INTERACTION AMONG TEAM MEMBERS
RESPONSIBLE CONTRIBUTIONS OF MEMBERS
TEAM SPIRIT
CONSCIOUS COORDINATION AMONG MEMBERS
Slide 3: 5 ELEMENTS TO MAKE AN EFFECTIVE TEAM MUTUAL TRUST
MUTUAL SUPPORT
GENUINE COMMUNICATION
ACCEPTANCE OF CONFLICTS AS NORMAL
MUTUAL RESPECT FOR INDIVIDUAL DIFFERENCES
Slide 4: WHAT MAKE UP TEAM SPIRIT MUTUAL WARMTH AND SUPPORT AMONG MEMBERS OF THE TEAM
TRUST AND RESPECT FOR EACH OTHER
FEELING OF PERSONAL LOYALTY OF EACH MEMBER TO HIS TEAM OR ORGANIZATION
Slide 5: WHAT AN EFFECTIVE TEAM SHOULD HAVE An EFFECTIVE TEAM should have clear, cooperative goals to which every member is committed; accurate and effective communication of ideas and feelings; distributed participation and leadership; appropriate and effective decision-making procedures; productive controversies; a high level trust, acceptance and support among members; a high level of cohesion; constructive management of power and conflict; and adequate problem-solving procedures.
Slide 6: TEAM EFFECTIVENESS CRITERIA Goals and objectives are understood and agreed.
Conflict is dealt with constructively.
Members share the leadership role.
People’s abilities are used.
Communication is open and participatory, and members know what is going on.
Slide 7: TEAM EFFECTIVENESS CRITERIA Members support the team’s controls and procedures.
They have well-established problem-solving and decision-making approaches.
Experimentation and creativity are encouraged.
They evaluate their functions and processes regularly.
Members understand their roles, responsibilities, and authority limitations.
Slide 8: ATTRIBUTES OF A PRODUCTIVE TEAM Common agreement on high expectations for the team.
A commitment to common goals.
Assumed responsibility for work that must be done.
Honest and open communication.
Common access to information.
A climate of trust.
A general feeling that one can influence what happens.
Support for decisions that are made.
A win-win approach to conflict management.
A focus on process as well as results.
Slide 9: PROBLEMS THAT AFFECT TEAM PERFORMANCE Team Infighting
Counterproductive Cliques
Declining Team Morale
Communication Breakdowns
Lack of Creativity of Motivation
Inadequate Job Performance
Conflicts with Upper Management
Frequent Missed Deadlines
Insubordination Problems with Technology or Support Systems
Interdepartmental Finger-Pointing
Substance Abuse
Personal Problems
Privacy or Security Breaches
Credit Hogging
Staff Raiding
Sexual Harassment
Messy Office Politics
Slide 10: BLOCKS TO TEAMWORK SILENCE
SHYNESS
DOUBT
LACK OF CONFIDENCE
FEAR OF REJECTION
INDIFFERENCE
INFERIORITY COMPLEX
SUPERIORITY COMPLEX
ANXIETIES MENTAL BLOCKS
FEARS
DISHONESTY
FEAR OF CRITICISM
DISCRIMINATION
SENSITIVENESS
COMMUNICATION DIFFICULTIES
PRE-SET IDEAS
Slide 11: RULES FOR UNDERSTANDING TEAMMATES BE TOLERANT OF YOUR TEAMMATES.
AVOID EXPECTING THEM TO BE PERFECT.
BE SURE YOU WANT TO UNDERSTAND THEM.
LOOK FOR THE GOOD IN THEM.
LEARN TO LOVE THE UNLOVABLE.
HATE THE SIN, NOT THE PERSON.
Slide 12: COMMON BEHAVIOR PROBLEMS Behavior Problem 4 : Behavior Problem 5 : The Deadweight The Grabber The Backstabber The Intimidator The Power Monger The Joker The Know-It-All The Complainer KEEP IN MIND: React to the behavior, not the person.
Slide 13: 10 COMMANDMENTS FOR MAINTAINING GOOD INTERPERSONAL RELATIONSHIPS Be friendly and cheerful.
Speak less than you listen.
Maintain a calm manner, remembering that the way you say something may be more significant than what you say.
Keep an open mind and avoid defensiveness.
Maintain a balance between constructive criticism and praise.
Slide 14: 10 COMMANDMENTS FOR MAINTAINING GOOD INTERPERSONAL RELATIONSHIPS Remember that it is amazing what you can get done when you give credit where (and when) it is due.
Keep others informed in a positive way.
Avoid gossip, negative comments about others, and the spreading of rumors.
Be sensitive and considerate about the limitations, failing, and anxieties of others.
Hold others in high esteem.
Slide 15: FILIPINO VALUES Bilib sa Sarili
Crab Mentality
Ningas Cogon
Bahala na Attitude
Bukas na Lang
Lamangan
Pakiusap System
Padrino/Palakasan System (sipsip)
Bata-bata System
Regionalistic
Ilista sa Tubig
Kanya-kanya System Negative Filipino Values -
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- too much belief in one’s capacity
does not like others to improve; “damay”
starts a project without finishing
“I-don’t-care” attitude
“mañana” habit
negative directed competition
lakad system
having a “side-kick”/favorite
“by province” attitude
to forget intentionally
“to each his own business”
Slide 16: WORK VALUES COURTESY
HONESTY
INTEGRITY
POSITIVE ATTITUDE
WORKMANSHIP
COMPETENCE
TEAMWORK
EFFECTIVE COMMUNICATION
EMPATHY
PUNCTUALITY
RESPONSIBILITY
PERSEVERANCE LOYALTY
HONOR
FAIRNESS
CLEANLINESS
ORDERLINESS
FLEXIBILITY
SELF-CONFIDENCE
SELF-DISCIPLINE
SELF-WORTH
PERSONAL GROWTH
PRODUCTIVITY
ACHIEVEMENT SINCERITY
PROFESSIONALISM
COMMITMENT
PERSONALIZED SERVICE
DEDICATION TO WORK
SUPPORT FOR MANAGEMENT
OBEDIENCE TO POLICIES
RESPECT FOR SUPERVISORS, PEERS, OTHERS
COOPERATION/PEER SUPPORT
LOVE FOR COUNTRY
PARTNERSHIP WITH GOD
Slide 17: ATTITUDE AND THE WORK ENVIRONMENT Your positive attitude is not only priceless to you – it is also greatly valued by others! You are not just your behavior. You are the person managing your behavior.
Slide 18: Dealing positively with other people depends
on two aspects of personality:
ASSERTIVENESS
RECEPTIVENESS
Slide 19: Think before you speak.
Communicate often, informally.
Be enthusiastic.
Follow up, to reinforce message.
Use feedback to help understanding.
Never forget to empathize. TIPS ON IMPROVING COMMUNICATION COMMUNICATE COMMUNICATE COMMUNICATE
Slide 20: GETTING DIFFICULT CO-WORKERS ON YOUR SIDE Don’t take it personally. Remain calm. Listen carefully. STEP THREE : Focus on the problem, not the person. Reward yourself for turning a difficult co-worker into a happy one. STEP ONE : STEP TWO : STEP FOUR :
Slide 21: STEPS IN HANDLING COMPLAINTS Listen carefully to the complaint.
Repeat the complaint back to the person complaining
to ensure you heard the complaint correctly.
Apologize.
Acknowledge the person’s feeling (anger, frustration, disappointment, etc.).
Explain the action you will take to correct the problem.
Thank the one complaining for bringing the problem
to your attention.
Slide 22: AN EFFECTIVE TEAM LEADER’S MUSTS Ensure that everyone on the team is working towards agreed, shared objectives.
Criticize constructively and make sure that you praise good work as well as find fault.
Monitor the team members’ activities continuously by obtaining effective feedback.
Constantly encourage and organize the generation of new ideas within the team.
Slide 23: AN EFFECTIVE TEAM LEADER’S MUSTS Develop the individual and collective skills of the team members.
Always insist on the highest standards of execution from team members.
Develop the individual and collective skills of the team, and seek to strengthen them by training and recruitment.
Slide 24: A LITTLE STORY This is a story about four people named EVERYBODY, SOMEBODY, ANYBODY and NOBODY. There was an important job to be done and EVERYBODY was sure that SOMEBODY would do it. ANYBODY could have done done it, but NOBODY did it. SOMEBODY got angry about that because it was EVERYBODY’s job. EVERYBODY thought ANYBODY could do it, but NOBODY realized that EVERYBODY wouldn’t do it. It ended up that EVERYBODY blamed SOMEBODY when NOBODY did what ANYBODY could have done. -Anonymous-
Slide 25: LESSONS FROM THE GEESE People who share a common direction and sense of community can get where they are going quicker and easier because they are travelling on the thrust of one another. LESSON : If we have as much sense as a goose, we will stay in formation with those who are headed where we want to go. LESSON : It pays to take turns doing the hard tasks and sharing leadership with people, as with geese, interdependent with one another. LESSON :
Slide 26: LESSONS FROM THE GEESE We need to make sure our honking from behind is encouraging, not something less helpful. LESSON : If we have have much sense as the geese, we’ll stand by one another. LESSON : -Anonymous-
Slide 27: We are only one team.
But still, we are one.
We cannot do everything.
But still, we can do something.
And because we cannot do
everything, we will not
refuse to do the something
that we can do.
Slide 28: thank you!!!