slide 1: Insights on reaping more business value
from Robotic Process Automation
Many a times enterprises fail to find a cog in the wheel stopping them from
building an efficient workforce. Recent employee surveys indicate that time
consuming repetitive manual tasks bog down the employees from performing
to their fullest potential. Organisations of different sizes and business verticals
have identified this bottleneck and are looking for ways to overcome it.
Robotic Process Automation tools help in automating many of the manual
repetitive time consuming tasks which otherwise employees have to do
making them spend less or no time on innovative value added activities. The
software robots can be trained and configured to mimic the user actions of
clicks copy-paste and other data entry tasks.
The first step in the path to automate is to have a comprehensive
understanding of various business processes across the organisation and
slide 2: departments. The automation leadership team needs to prioritize the
processes which have direct impact on customers and products. Focused
measurement of the process metrics like time taken to complete the process
customer wait time etc. will play a crucial role in identifying the business
value that needs to be enhanced as a result of automation.
The pilot teams have to document the RPA Use Cases which have low hanging
fruits that can be achieved quickly. One of the important KPIs would be to
derive higher efficiency at lower costs. Detailed surveys from employees will
help identify their pain points and tasks which they observe to be consuming
most of their time.
Finance and Operations related processes have huge business value to reap.
Robotic Process Automation solutions can address the painful process of
Finance reconciliation and timely Reporting on which accountants spend most
of their daily time. The software bots can be helpful in fetching information
from different data sources process them with predefined rules validate and
reconcile without any human interventions. This greatly reduces the error
prone manual process and increases timely process execution.
Top RPA Vendors can be sought to partner in the drive for automation as they
can demonstrate the solution capability and lift the heavy job of
implementation while the enterprise leadership team can focus on defining
the business value to be derived from the RPA solutions.
Automating back office processes can help resources to streamline the front
office activities giving a boost to the overall customer service. Very often
business intelligence and reporting applications need data from varied
sources and systems to be cleansed and contextual rules to be applied so as to
make the right sense from the data. Lot of manual effort goes in extracting
data and applying business rules on them. Robotic Process Automation
solutions can solve the latency issues and get uninterrupted timely reporting
to the management.
slide 3: To conclude businesses should understand the relevance of RPA with respect
to the pain points in existing processes and strategize the automation efforts
to derive major value in terms of cost reduction quick turnaround process
efficiency and better human resource utilization. The true objective of RPA
should focus not just on what a Bot can do but more on how it can empower
the human workforce to do wonderful and innovative things that a Bot cannot
do.
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