What’s love got to do with it?: What’s love got to do with it? Elizabeth Rich
Agenda Pty Ltd
Australia
Slide2: Aim for the heart
Not the head
What’s love got to do with it?: What’s love got to do with it? Members working in isolation
High tech – high touch
Emotional connection
Volunteerism
What’s love got to do with it?: What’s love got to do with it? Promote …..
Trust
Emphathy
Group therapy
Recognition
Relaxation
Equality
Personal touch
What’s love got to do with it?: What’s love got to do with it? Avoid cliques
Reward volunteers
Recognise veterans
Encourage newcomers
Welcome families/partners
Promote hospitality
Train staff on personal touch
Avoid over-regulation/bureaucracy
Maintain communication
What’s love got to do with it?: What’s love got to do with it? You don’t love me anymore!
What’s love got to do with it?: What’s love got to do with it? 'You’re shutting me out of your life.'
Avoid cliques
Encourage newcomers
What’s love got to do with it?: What’s love got to do with it? 'You never appreciate me anymore …'
Reward volunteers
Recognise veterans
What’s love got to do with it?: What’s love got to do with it? 'You’ve never liked my family …'
Welcome families/partners
What’s love got to do with it?: What’s love got to do with it? 'You never invite me to your place.'
Promote hospitality
What’s love got to do with it?: What’s love got to do with it? 'You always sound so horrible and uncaring when we talk.'
Train staff on personal touch
Avoid over-regulation/bureaucracy
What’s love got to do with it?: What’s love got to do with it? 'You never call me anymore.'
Maintain communication
What’s love got to do with it?: What’s love got to do with it? Avoid cliques
Reward volunteers
Recognise veterans
Encourage newcomers
Welcome families/partners
Promote hospitality
Train staff on personal touch
Avoid over-regulation/bureaucracy
Maintain communication
What’s love got to do with it?…. everything !: What’s love got to do with it? …. everything !