Solve a problem HP Deskjet 3755

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Solve a problem Jams and paper-feed issues: Clear a paper jam: Instructions for clearing paper jams and resolving issues with paper feed. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. To clear a paper jam from the input tray Press the Cancel button to try to clear the jam automatically. If this does not work complete the following steps to clear the jam manually. First Pull the paper gently out of the input tray. Then make sure there is no foreign object in the paper path and then reload paper. Press the Resume button on the control panel to continue the current job. To clear a paper jam from the output tray Press the Cancel button to try to clear the jam automatically. If this does not work have to follow the steps to clear the jam manually. First Pull the paper gently out of the output tray. And now Press the Resume button on the control panel to continue the current job. To clear a paper jam from the cartridge access area Press the Cancel button to try to clear the jam automatically. If this does not work complete the following steps to clear the jam manually.

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2. Remove the jammed paper. a. Now Press the Power button b. Then Open the cartridge access door. c. Check if the print carriage is in the center of the printer slide it to the right. d. Remove the jammed paper. e. Close the cartridge access door. Clear a print carriage jam If something is blocking the print carriage or it does not move easily get step-by-step instructions. Read general instructions in the Help for clearing a print carriage jams Learn how to avoid paper jams To help avoid paper jams follow these guidelines. Do not overfill the input tray. Remove printed papers from the output tray frequently. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far down in the input tray. Do not add paper while the printer is printing. If the printer is about to run out of paper wait until the out of paper message appears before adding paper.

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Solve paper-feed problems Paper is not picked up from the input tray — Make sure paper is loaded in the input tray. — Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. — Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Pages are skewing — Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit against the left side of the paper. — Load paper into the printer only when it is not printing. Multiple pages are being picked up — Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. — Make sure the input tray is not overloaded with paper. — Make sure the pieces of the loaded paper are not sticking together. — Use HP paper for optimum performance and efficiency.

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Cartridge issues Identify whether a cartridge has a problem To identify whether a cartridge has a problem check the status of the Ink Alert light and the corresponding Ink Level icon. If you get a cartridge problem message from the printer software that states at least one of the cartridges has a problem do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access door. If the Ink Level icon for the tri-color cartridge blinks the tri-color cartridge has a problem. If the Ink Level icon for the tri-color cartridge does not blink the tri-color cartridge does not have a problem. 2. Install the black cartridge back in the printer remove tri-color cartridge and then

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close the cartridge access door. If the Ink Level icon for the black cartridge blinks the black cartridge has a problem. If the Ink Level icon for the black cartridge does not blink the black cartridge does not have a problem. Fix cartridge problems If an error occurs after a cartridge is installed or if a message indicates a cartridge problem try removing the cartridges verifying the protective piece of plastic tape has been removed from each cartridge and then reinserting the cartridges. If this does not work clean the cartridge contacts. If the problem is still not resolved Replace the cartridges. To clean cartridge contacts 1. Check that power is on. 2. Open the cartridge access door and wait for the print carriage to move to the center of the printer. 3. Remove the cartridge indicated in the error message. 4. Clean the cartridge contacts and printer contacts. a.Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the cartridge. The electrical contacts are the small gold-colored dots on the cartridge. b.Wipe only the contacts with a dry swab or lint-free cloth. C. On the inside of the printer locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the cartridge.

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D. Use a dry swab or lint-free cloth to wipe the contacts. 5. Reinstall the cartridge. 6. Close the cartridge access door. 7. Check if the error message has gone away. If you still receive the error message turn the printer off and then on.

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