Satisfaction vs. Loyalty Video

Views:
 
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

PowerPoint Presentation:

Client Loyalty vs. Client Satisfaction

PowerPoint Presentation:

How much untapped opportunity is there to grow your revenue from among your current clients?

PowerPoint Presentation:

24%

Wallet Share:

Wallet Share

PowerPoint Presentation:

Client Loyalty Assessment

Satisfaction ≠ Loyalty:

Satisfaction ≠ Loyalty

Examples of What We’ve Discovered From Clients:

Examples of What We’ve Discovered From Clients 40% do not find their CPA firm to be “unique” 35% use multiple firms 29% claim they don’t know all the services their CPA firm provides 61% find the fees charged to be “fair & reasonable” 78% describe their fees as a “good value” 62% are likely to recommend their CPA firm to others

PowerPoint Presentation:

Lee Eisenstaedt Founding Partner (312) 775-4055 [email protected] www.lharrispartners.com Download our whitepaper at: http :// bit.ly /18lVqOn