Satisfaction vs. Loyalty Video


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Client Loyalty vs. Client Satisfaction

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How much untapped opportunity is there to grow your revenue from among your current clients?

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Wallet Share:

Wallet Share

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Client Loyalty Assessment

Satisfaction ≠ Loyalty:

Satisfaction ≠ Loyalty

Examples of What We’ve Discovered From Clients:

Examples of What We’ve Discovered From Clients 40% do not find their CPA firm to be “unique” 35% use multiple firms 29% claim they don’t know all the services their CPA firm provides 61% find the fees charged to be “fair & reasonable” 78% describe their fees as a “good value” 62% are likely to recommend their CPA firm to others

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Lee Eisenstaedt Founding Partner (312) 775-4055 [email protected] Download our whitepaper at: http :// /18lVqOn