640-461 Cisco Voice and Unified Communications

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The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with the Cisco CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions.https://www.pass4sureexam.com/640-461.html

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Introducing Cisco Voice and Unified Communications Get valuable IT training resources for all Cisco certifications. Access study tools, CCNA practice tests, IT salaries, and find IT jobs. 640-461

Cisco Jabber Web SDK – Maximize Your Business Portal By Enabling Collaboration:

Cisco Jabber Web SDK – Maximize Your Business Portal By Enabling Collaboration 2

Required GAAP Reconciliation and Forward-Looking Statements:

Required GAAP Reconciliation and Forward-Looking Statements The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com . Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions. 3 https:// www.pass4sureexam.com/640-461.html

Session Abstract:

Session Abstract Rabidly and easily add Presence, Chat, Voice, Video, Messaging and Web Conferencing to web applications to help automate workflow, increase productivity for your end users and add incremental value to your Cisco collaboration portfolio 4 https:// www.pass4sureexam.com/640-461.html

Agenda:

Agenda Introducing the Cisco Jabber Family Add Cisco Collaboration to Enterprise Web Applications Why? What’s in it for you? What? Use case examples of what’s possible How? Hello World! Chat it, speak it, see i t. Add voice, video, im and presence to a webpage in 10 minutes Portal Tour What’s next for the Jabber SDK 5 https:// www.pass4sureexam.com/640-461.html

Introducing the Cisco Jabber Family:

Introducing the Cisco Jabber Family

Cisco Jabber:

Cisco Jabber Addressing challenges traditional tools don’t address Evolving employee expectations, purchase models Leverage investments Ensure security and compliance Control costs Make distributed workforces more productive Improve processes, speed issue resolution Increase efficiency IT Challenges Business Challenges https:// www.pass4sureexam.com/640-461.html

Explosion of Mobile devices:

Explosion of Mobile devices PC & MAC Android & iOS Tablets Smart Phones

Video Becomes Pervasive:

Video Becomes Pervasive

Cisco Jabber:

All-in-one UC Application Presence & IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and on-demand Integration with Microsoft Office Cisco Jabber 10 https:// www.pass4sureexam.com/640-461.html

Devices Share the same Infrastructure:

Devices Share the same Infrastructure 11 Call Control: SIP Unified Communications Manager (CUCM) Video Communication Server (VCS) Presence & IM: XMPP Unified Presence WebEx Connect service ( SaaS ) Meetings, Conferencing WebEx ( SaaS ) TelePresence MCU Voice Messaging Unity Connection Cisco Jabber Cisco Jabber

Cisco Integrated Collaboration Experience :

Cisco Integrated Collaboration Experience Wide Variety of Collaboration Technologies ANY CONTENT ANYWHERE ANY DEVICE INTEGRATED COLLABORATION EXPERIENCE Wide Variety of Collaboration Technologies Wide Variety of Collaboration Needs Video Handled as Easily as Voice Flexible Access from all Clients Richest Experience in Any Location Secure Intra- and Inter-Company Communications 12 https:// www.pass4sureexam.com/640-461.html

Add Cisco Collaboration to Enterprise Web Applications with the Jabber SDK:

Add Cisco Collaboration to Enterprise Web Applications with the Jabber SDK

The Jabber web toolkit:

The Jabber web toolkit Easily and rapidly add collaboration to enterprise web applications and business processes Increase productivity and maintain context of interactions for end users Add incremental value to Cisco Collaboration deployments based on unique needs 14

Web toolkit to collaboration enable web apps:

Web toolkit to collaboration enable web apps Easily add collaboration to web applications and business processes Voice Video IM/Chat Presence Voice mail Web Conferencing 15

Add Cisco Collaboration to Enterprise Web Applications – The Why :

Add Cisco Collaboration to Enterprise Web Applications – The Why

Access Market-Leading UC Services:

Access Market-Leading UC Services Number one in Enterprise Call Control Number one in Video Number one in Web Conferencing Number one in Audio Conferencing Number one in Unified Messaging Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco Q4 2009. Note: Enterprise Call Control excludes low-end KTS category. 17 https:// www.pass4sureexam.com/640-461.html

What’s it all about? For the ISV …:

What’s it all about? For the ISV … Providing the building blocks to rapidly and easily Cisco UC enable enterprise web applications – providing Voice, Video, Presence/IM, Voicemail, WebEx Exciting technology enabler to build product and services based on Cisco collaboration technology Leverage large Cisco collaboration presence Co-marketing opportunities Unique offering - No other enterprise UC provider has voice, video Web plug-in/ SDK 18 https:// www.pass4sureexam.com/640-461.html

What’s it all about? For the IT Pro…:

What’s it all about? For the IT Pro… Providing the building blocks to rapidly and easily Cisco UC enable enterprise web applications – providing Voice, Video, Presence/IM, Voicemail, WebEx Consolidate the desktop and integrate collaboration deep into existing applications, increasing productivity and maintain context of interactions for end users Every browser experience can become an interactive collaboration experience Add incremental value to your Cisco Collaboration deployment based on your unique needs Unique offering - No other enterprise UC provider has voice, video Web plug-in/SDK 19

Add Cisco Collaboration to Enterprise Web Applications – The What:

Add Cisco Collaboration to Enterprise Web Applications – The What

Usage examples and case studies:

Usage examples and case studies Example 1: Cisco UC enablement of online desktop and line of business applications Example 2: Cisco UC enhancing collaboration applications E.g. online mail providers, social media vendors Example 3: Cisco UC enablement of custom web 2.0 portals and custom web applications Example 4: Cisco UC enablement of online email application 21 https:// www.pass4sureexam.com/640-461.html

Use Case: Pervasive Cisco UC in Business Applications:

Presence enabled IM / Chat enabled Click 2 Call enabled Click 2 WebEx enabled Click 2 Video* enabled Use Case: Pervasive Cisco UC in Business Applications UC, Collaboration, Video capabilities everywhere Example only – an ISV or IT Pro could do the project 22

Use Case: Pervasive UC in Enterprise Social Application:

Use Case: Pervasive UC in Enterprise Social Application Presence and UC capabilities throughout the application Cisco on Cisco Integration – Cisco Quad leverages public facing APIs Presence enabled IM / Chat enabled Click 2 Call enabled Click 2 WebEx enabled 23

Use Case: Cisco UC enabled Corporate Directory:

Presence enabled IM / Chat enabled Click 2 Call enabled Click 2 WebEx enabled Click 2 Video* enabled Use Case: Cisco UC enabled Corporate Directory Search and connect: real-time collaboration within corporate directories Presence, Click 2 Voice / Video / IM / WebEx / 24

Use Case: Cisco voice enabled Gmail:

Use Case: Cisco voice enabled Gmail Cisco UC Enable Gmail and Google Apps for Business Cisco Jabber APIs Web Softphone (AJAX) IM / Presence (CAXL) User Capabilities View Presence Click 2 IM Click 2 Call Deployment Requirement Corporate VPN active session Demo: Completed Integration http://www.youtube.com/watch?v=pIGyEubjBrU Corporate Directory Presence and IM gadget enabled Corporate Softphone gadget enabled 25

Add Cisco Collaboration to Enterprise Web Applications – The How:

Add Cisco Collaboration to Enterprise Web Applications – The How

HELLO WORLD!:

HELLO WORLD!

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 28 https:// www.pass4sureexam.com/640-461.html

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 29

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 30

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 31 https:// www.pass4sureexam.com/640-461.html

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 32

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 33 https:// www.pass4sureexam.com/640-461.html

Hello World!:

Hello World! Add voice, video, chat and presence to your web application in 10 mins 34 https:// www.pass4sureexam.com/640-461.html

Recommended Skillsets:

Recommended Skillsets Industry standard web technologies REST JavaScript jQuery HTML API naming is easy to understand Developers don’t need to be UC or voice experts 35 https:// www.pass4sureexam.com/640-461.html

Portal Tour:

Portal Tour

What’s next? SDK Support for Mobile and Native applications:

What’s next? SDK Support for Mobile and Native applications 37

Collaboration enable the mobile web:

Collaboration enable the mobile web Extend Cisco Ajax XMPP Library to support Mobile Browsers 38 Voice and video is being investigated. Challenge: mobile browsers don’t support plugins Roadmap Not Committed https:// www.pass4sureexam.com/640-461.html

What’s available today:

What’s available today Url based cross launching of installed Jabber applications 39 ciscojabber://call?address =% s To send an IM: ciscochat://goim?screenname =% s&message =% s ciscotel ://%

Future Considerations: Native SDKs:

Future Considerations: Native SDKs 40 Extend the flexibility of the Jabber Web SDK to native applications Voice, video, voice messaging, & conferencing embedded within your application Considerations Trade-offs on screen real estate OS and device prioritization The Power of Embedded Roadmap Not Committed https:// www.pass4sureexam.com/640-461.html

Future Considerations: Extensibility of our Native clients:

Future Considerations: Extensibility of our Native clients 41 Roadmap Not Committed Business Value Allows customers to extend Jabber natively via C++ plugins using HTML/JavaScript via extensibility tabs Provides basis for various product modes IM only mode Phone only mode No History mode No presence mode ... https:// www.pass4sureexam.com/640-461.html

Future Considerations: Extensibility of our Native clients:

Future Considerations: Extensibility of our Native clients 42 Roadmap Not Committed Hub Window Plugin Menus Tabs Status bar Search Area Self Presence Area Escalation bar Notification badge Web tab IM Window Plugin Session Escalation Options Plugin Option tabs ... (Integrated session window, server health, ...) Extensibility in Cisco Jabber

Future Considerations: Extensibility of our Native clients:

Future Considerations: Extensibility of our Native clients 43 Roadmap Not Committed IM window Plugin Telephony Plugin Contacts Plugin Plugin Runtime UE logic Message routing onToolbarOpened Message is multicasted to all plugins that might be interested Plugins decide if they want to add button for this specific toolbar addToolbarButton addToolbarButton Messages are modified according to UE logic 1 1 2 2 User pressed the call button Message is routed back to the approriate plugin onButtonPressed Jabber Service Framework Telephony Service Framework Make phone call Incoming IM Notification Jabber contexts to be injected to the Plugins New IM window launched ECC/CPVE Config IM&P Communication flow between plugins

Next Steps:

Next Steps Register on CDN and download the Jabber Web toolkit http://developer.cisco.com/web/jabber-developer/jabber Visit us in the World of solutions to see some more demonstrations of the SDK in action Recommended Sessions BRKCDN-1003 - How to Add Cisco Collaboration to Your Enterprise Web Application – The Jabber Experience BRKCDN-1007 - Cisco Developer Show and Tell “Jabber Enabled Enterprise Applications” BRKUCC-2480 - Cisco UC Soft clients: Deploying Cisco Jabber desktop clients BRKUCC-2785 - Understanding Cisco Unified Presence 8.6 44

Complete Your Online Session Evaluation:

Complete Your Online Session Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Passport points for each session evaluation you complete. Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center. Don ’ t forget to activate your Cisco Live Virtual account for access to all session material, communities, and  on-demand and live activities throughout the year. Activate your account at the Cisco booth in the World of Solutions or visit www.ciscolive.com .   45

Final Thoughts:

Final Thoughts Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042 Come see demos of many key solutions and products in the main Cisco booth 2924 Visit www.ciscoLive365.com after the event for updated PDFs, on-demand session videos, networking, and more! Follow Cisco Live! using social media: Facebook: https://www.facebook.com/ciscoliveus Twitter: https://twitter.com/#!/CiscoLive LinkedIn Group: http://linkd.in/CiscoLI 46

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