Lean Six Sigma Black Belt Certification Program

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Six Sigma has today become one of the most prevalent methodologies to achieve higher levels of performance and many of the success stories in Six Sigma revolve around effective change agents.

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Competency development program CDP on lean Six Sigma Black Belt kpmg.com/in

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© 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. Black Belts require professional training to gain a thorough understanding of Six Sigma philosophy methods and quality management tools and techniques KPMG black belt program Black Belt is a term that differentiates individual maturity of understanding Lean Six Sigma concept enabling more accurate interpretations those can be drawn from using effective statistical tools. The term is deemed to be associated with leaders driving organizational transformation those who cultivate from a few core projects to overall excellence programs. KPMG offers a 10-day thorough 80 hour contact program designed with adaptive learning methodology. The program sprawls across two 5 days modules with an in-between gap to adopt concepts and practice better. The program is delivered by experienced KPMG professionals those who share thoughts to nurture experiential learning. Provides in-depth understanding and interpretation using statistical tools concepts and techniques to make fact based decision use data to draw business conclusions analyze accurate trends and metrics for their practical use conduct depth causes analysis and innovate for organizational transformation. Brings practical demonstration of statistical tools and provide an opportunity to practice sufficient. Phase 1: Define Measure and Analyze. Phase 2: Statistical T ool Usage demonstrations Improve Control and Integration About six sigma Coping with the constant change encompassing business growth geographical expansion competing environment it has become imperative to leverage pertinent benchmarking inputs to derive near accurate conclusions. While business objectives are often brainstormed in board meetings and leadership forums it is often observed there remains a void in how they are translated to organizational capability benchmark and process performance. An organization cannot grow without carrying the success baton of its robust processes – especially those that are meant to deliver a desired output repeatedly. Thus the need translates to having such practices that can help ensure organizational capability well controlled processes and reduced defects in operations/actions being carried out. The corporate success saga recognizes Six Sigma methodology to contribute to achieving desired results. Enables practitioners to use accurate information to draw an effective benchmark and conclusions. The methodology is about reducing defect process and performance excellence. More than 100 participants from various organizations have undergone this program with us in the past and have provided testimonials demonstrating potential benefits. We ourselves have also taken up projects across diverse industries and domains and used six sigma to seek potential benefits. Six Sigma has today become one of the most prevalent methodologies to achieve higher levels of performance and many of the success stories in Six Sigma revolve around effective change agents. Our Black Belt program enables your transformation into an effective change agent.

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Program objective The program aims at improving competency of individuals to be able to lead and drive organization wide transformation programs through in-depth understanding of business issues use statistics to make decisions and improve performance For whom • Innovation transformation and change leaders professionals managing Six Sigma teams • Six Sigma practitioners involved in high impact transformational projects • Decision makers in varied roles across industry and domain • Professionals involved in process control quality and improvement • Aspirants for data analytics research process engineering and re-engineering initiatives • Aspirants for Lean improvement waste reduction production and service efficiency Successfully embraced by professionals from healthcare logistics aviation banking IT ITES banking finance treasury defense marketing research telecom brewery heavy machinery automobile pharma FMCG outsourcing seaways marine packaging hospitality and many more Potential benefits from the programme • Provide in-depth understanding to: – Link business objectives to measurable performance parameters – Data driven problem solving – Process and performance transformation • Competency development and career enhancement • Differentiate and gain leadership acumen to drive large projects • Learn project management team dependency and intergroup coordination • Lead cross geographical cross functional high impact projects • Share experience and learn from industry leaders in a heterogeneous environment © 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. A balanced and structured program that enables you to meet the rigor and challenges of Six Sigma implementation.

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© 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. Program details The details of the course covered is provided below Phase Topics covered DEFINE Basic Concepts: Defects DPMO DPO Rolled Throughput Yield RTY Principle of first time right Cost of Poor Quality Enterprise Wide Six Sigma Rollout - Project Selection and Prioritization Defining and developing the Project Charter Building Goal/Problem Statement Project Scoping Selection of Team Members Assigning of Roles for Team Members Deriving Project Schedule Business Case and Project Sign Off Capturing Voice of Customer VOC and its relevance Kano Model – Study Customer delight factors Process Mapping using COPIS/SIPOC Model MEASURE Basic Quality Tools: CTQ Matrix Quality Function Deployment QFD FMEA Failure Mode and effect Analysis Fish Bone Diagram and Pareto Chart FMEA for risk management - as risk assessment risk prioritization risk prevention risk monitoring tool Performance standards – Defect Unit and Opportunity CTQ Characteristics – Characteristic Unit of Measure Target Specification limit Desired level of quality Data Collection Plan- Five Step Data collection Plan Measurement Systems Analysis MSA using Variable Data - Gage RR Measurement System Characteristics: Tolerance Precision Accuracy MSA for Destructive tests Nested and Crossed Gage RR study Attribute Agreement Analysis with different type of Data like Nominal Binomial and Ordinal Change Management Tools like A-RM-I Approver Resource Member of the team Interested Party GRPI Goals Roles Processes Interpersonal skills Team exercise on Change Management Tools Data Types: Discrete and Continuous Sampling Plan and Sampling Techniques

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© 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. Phase Topics covered ANALYZE Introduction to Statistical Process Control - its relevance Common Causes Special Causes Capability Study Shape Spread and Stability Process Capability Analysis: The Specification Limits Double Sided Single Sided Baseline Sigma Capability- Zst and Zlt Z Calculator Tool and use of Z conversion table Normality - why it matters and what to do when your data is not normal Box Cox and Johnson Transformation Normality Test - Anderson Darling Normality Test Z Calculation with Normal Attribute and Non Normal Data Subjective Analysis Tools: QFD Fishbone/Ishikawa Diagrams Cause and Effects Matrix Box Whisker Plots Time series plot Multi Variant Chart Subgroups and Sampling: Rational Subgroups Other data sub grouping techniques Correlation and Regression – Linear regression General Linear Model IMPROVE Hypothesis - Formation Alpha and Beta Risks Test of Means Variances Ratios Hypothesis Testing of One Y X pair: Chi Square ANOVA Analysis of Variance Analysis of Multiple Variables: Concept of Rational Sub grouping ANOVA Analysis of Variance Case study on Hypothesis testing – Concept of Statistical test flow chart Main Effects Plot Interactions Plot Pareto with Confidence Intervals significance of Standardized effect. Class Exercises on the topics covered Group findings Concept of Operating Parameters and Critical Elements Establish operating tolerances on Xs When X is Continuous in Nature Transfer function Y mx + C CONTROL MSA on Xs Determine Improved process capability Selection of SPC Charts Attribute Data and Variable Data Introduction to control charts – Continuous and Discrete Data Discrete Data Control Charts P U defects vs. defectives. Variable Data Control Charts I-MR and X-Bar R Mistake Proofing with Poka Yoke Cost Benefit Analysis and Reporting - Linkages to profit and loss Class Exercise on using Control Charts. Extensive Focus on various types of Control Charts using Minitab Lessons Learned - documenting repeatable and replicable do’s and don’ts on your project INTEGRATE D-M-A-I-C Recap 5 Phases of 6 Sigma Black Belt Project discussions Case Studies Capturing Project Learning Lessons Learned Final Questions and Answers

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Methodology • Program is a global standard offering that uses mix of techniques aligned to adaptive learning style • Inculcates class room exercises theory vs scenario linkage in a mini-group setup reverse presentation demonstration of statistical tools and practice sessions Program fee INR 60000/- + applicable taxes Program schedule Across geography schedule is regularly updated on our website: http://www.kpmg.com/in/pm/pages/sixsigma Materials and logistics It would be advisable to come to the class with a laptop enabled with a leading operating system. Access to a copy of the statistical tool such as Minitab would be useful to conduct exercises. KPMG would only be providing hard copies of the training material for your perusal. Evaluation Evaluation would be carried out through a written examination consisting of objective type and scenario based questions. • Black Belt assessment exam would be conducted at the end of the theoretical sessions • T ool usage demonstrations might also be carried out as part of the assessment KPMG follows a strict evaluation process and will not entertain any requests for re-consideration in case the candidate does not qualify for the certification. Pedagogy • Each participant will get a hardcopy of the training material which can be used for reference • Participants will carry out individual/group exercises during the training mentored by the KPMG faculty • Active question and answer sessions are built into the course for clarifications and better understanding Registration For attending the course participants are required to send the physical copy of the Demand Draft to the respective KPMG regional office. Participants can also pay the fee using a bank deposit facility. Account details will be provided by the respective KPMG office. For all registration related queries please refer contacts section. Refund rules If the course stands cancelled the entire fee amount would be refunded back to the candidate. In case of a no-show by the candidate no amount shall be refunded. If the candidate discontinues the course no refund would be made available. No refund of travel cost would be done please confirm the training before making your travel arrangement. We would be providing a two day cancellation or postponement notice for the same. In case the candidate does not qualify for the certification no refund would be made however the candidate can re-register again for the course by paying the required program fee and attend the same. The candidate is liable to pay the entire amount for the six sigma black belt program through a Demand Draft or using an online money transfer facility before the commencement of the first phase of the program. Issue of certificates Certificates would be issued only to successful candidates on completion of program requirements and on full realization of payment. Organizations sponsoring candidates need to provide explicit instructions of how the certificate needs to be issued to candidates. The certificates are expected to be issued within four weeks of the completion of assessment. © 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. Class quorum The minimum number required for conducting the course is eight and maximum number of participants is fifteen. If the minimum quorum is not available within the scheduled class dates KPMG reserves the right to postpone or cancel the program. Notice to the participants will be provided two days in advance regarding such cancellations or postponement. Please confirm your registration and class schedule before finalizing on travel or other logistics from your end.

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© 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. Disclaimer: The views and opinions expressed herein are those of the participants and do not necessarily represent the views and opinions of KPMG in India. Testimonials: I had attended the Lean Six sigma Black Belt CDP run at KPMG in their Gurgaon office and I am pleased to say that it was a very delightful experience. Each one of us in the class had such a diverse background and still the trainer managed to deliver what I would call a world class facilitation experience for everyone equally. He was helpful informative and articulate in his demeanour. The CDP has enabled me to change my role at work and helped me earn a new title I would happily refer KPMG for any future needs to my colleagues. Senior Professional from Leading Insurance company. The Six Sigma Lean Black Belt CDP helped me to understand the business and people aspects of transformational projects. The ability to take a complicated statistical methodology and communicate it so that non-statisticians can understand the concept and easily utilize the tools to improve performance increase sales revenues and reduce costs. By using the simple tools I learned in the program I have already been able to significantly improve the IT environment of my company and pass this on to the operational team who filtered it through the rest of the organization Senior Professional from Leading Manufacturing company. Structured program for: • Six sigma green belt • Six sigma black belt Customisable for: • Six sigma yellow belt • Master black belt Six sigma advisory • Faclitation approach • Full scale • Implementation T o have a Six Sigma training practice in India. Among the leaders in Open house green belt and black belt workshop Trained more than 13000 professionals across India Middle East and Africa. Dedicated team of Sigma resources including Master Black Belt Black Belt and Green Belts. Catering to audience from diverse domains those include: Banking and Finance Manufacturing IT/ ITeS Hospitality Healthcare Defense Logistics Education and more... Repeat deliveries across 85 per cent clients. Contributing to the national skill development agenda of the Govt. • Spreading Zero Defect awareness • Enabling quality in manufacturing and service. • Enabling people for fact-based decision making KPMG advantage Offering Among the first Leadership Dedicated Credibility Commitment About KPMG academy: Governance institute KPMG Academy has been set up with an objective of strengthening business performance through knowledge management competency development and capacity building. Based upon quintessential elements of knowledge applied imagination and application of both the Academy aims to strengthen the business organisation and its ecosystem. The Academy’s objectives include standards setting in areas of KPMG functioning and strengthening conditions for its future readiness in terms of business and its delivery systems. Client interactions insights thought leadership publications and brand development are among the outcomes. The KPMG Governance Institute aims to function in its outreach areas. About KPMG in India KPMG in India a professional services firm is the Indian member firm of KPMG International and was established in September 1993. Our professionals leverage the global network of firms providing detailed knowledge of local laws regulations markets and competition. KPMG in India provides services to over 4500 international and national clients in India. KPMG has offices across India in New Delhi Chandigarh Ahmedabad Mumbai Pune Chennai Bengaluru Kochi Hyderabad and Kolkata. The Indian member firm has access to more than 8000 Indian and expatriate professionals many of whom are internationally trained. It strives to provide rapid performance-based industry- focussed and technology-enabled services which reflect a shared knowledge of global and local industries and experience of the Indian business environment.

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Competency development program CDP on lean Six Sigma Black Belt kpmg.com/in The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. © 2015 KPMG an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative “KPMG International” a Swiss entity. All rights reserved. The KPMG name logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International Cooperative “KPMG International”. Printed in India 001_FL Y0415 KPMG in India contacts: K Kothandaraman Partner Business Excellence T: +91 80 3065 4700 E: kkothandaramkpmg.com Venkataramani Sankaran T echnical Director Business Excellence T: +91 44 3914 5251 E: vsankarankpmg.com Nitesh Jain Associate Director Business Excellence T: +91 120 4785450 E: niteshjainkpmg.com www.kpmg.com/in For Program Enquiries Southern Region Bengaluru Hyderabad Chennai Koc hi T rivandrum. M: +91 91762 79279 E: SixSigmaSouthkpmg.com West Region Mumbai Pune Nashik Ahmedabad Indore M: +91 99877 44776 E: SixSigmaWestkpmg.com North Region Delhi Gurgaon Noida Chandigarh Jaipur Kolkata M: +91 99997 55655 E: SixSigmaNorthkpmg.com For General Six Sigma Enquiries in-fmsixsigmakpmg.com

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