Basic Telephone Skills

Views:
 
Category: Education
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

Basic Telephone Skills : 

Basic Telephone Skills

10 Basic Skills : 

10 Basic Skills Answering a Business Call Buffer Company Name Your Name Putting the Caller on Hold Monogramming The Call Avoiding Excesses Giving Your Caller an Undivided Attention Giving Spoken Feed Back Signals Taking Accurate Messages Controlling Conversation Avoiding Mouth Noises Leaving a Good Last Impression

Five Forbidden Phrases : 

Five Forbidden Phrases I Don’t Know: Just A Second: We Cant Do That: What you’ll Have to do: No (at the start of a sentence):

authorStream Live Help