Insurance Back Office Outsourcing Services - Employee Pooling(PDF)

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I N S U R A N C E B A C K O F F I C E S U P P O R T SERVICES Every Entrepreneur wants to ensure that all operations are running efficiently but in most cases due to shortage of time some tasks get unnoticed. Handling day-to-day insurance back office operations can be time-consuming if you do it in-house. Insurance back office outsourcing services can bring great benefits to insurance industry looking to focus on core activities and revenue generation 1 Employee Pooling-Business Outsourcing Solution Provider

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Benefits of Insurance Back Office Support Services Focus On Core Processes Speed To Market Minimize Risk Better quality Availability of Credible service providers Cost Benefits Employee Pooling-Business Outsourcing Solution Provider 2

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Insurance Outsourcing Model 3 BPO KPO Premium accounting • Policy owner services • Support functions • Data entry • In bound and outbound call support • MIS High end Claims Processing • Annuity Pension products process • Business analysis and technical design • Underwriting • Portfolio analysis and decisions • Corporate Treasury Employee Pooling-Business Outsourcing Solution Provider

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Risks Factors People • Attrition • Lack of knowledge transfer • Errors • Omissions Technology • System down time • Network down time • Poor IT infrastructure • Data theft Legal • Breach of contract • Client data pilferage • Sub contracting to small players • Plagiarism of IP rights 4 Employee Pooling-Business Outsourcing Solution Provider

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Risks Mitigation People • In house medical center and provision of nutritious food • Implement information security standards ISO 17999 and BS 7799 • Provide training and clearly define metrics for knowledge transfer Technology • Well equipped infrastructure with setup for back up • Effective fire walls • Regular system audit Legal • Ensure fraud detection and prevention system by having strict security policies • Follow up or review of control mechanism and audit by third party • Appoint legal advisor or consultant in drafting SLA and strictly adhere to norms of SLA Employee Pooling-Business Outsourcing Solution Provider 5

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Employee Pooling-Business Outsourcing Solution Provider 6 Employee pooling is one of the renowned Business Process Outsourcing Company which has been providing insurance outsourcing services to our clients from a long period of time. If you think you could overcome challenges you are facing presently with insurance back office work then please get in touch with. CONTACT 2000 Glen Echo Rd Suite 111 NashvilleTN 37215 Telephone: 615-610-5585x202 E-mail:

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