Presentation Transcript
Delivering 5-Star Healthcare Services in Switzerland : Delivering 5-Star Healthcare Services in Switzerland by Peter Kappert Member of the Board - Swiss Hospital Association President - Private Hospitals Switzerland Vice President – Swiss Leading Hospitals CEO - Sonnenhof Group of Hospitals Taipei, 26st September 2006
Switzerland...not only mountains: Switzerland...not only mountains Matterhorn, Valais (VS)
The Matterhorn, is probably Switzerland's
most famous mountain.
It was first climbed in 1865 by an English
party headed by Edward Whymper.
Switzerland...not only banks: Switzerland...not only banks Swiss National Bank
Head Office, Bern (BE)
Switzerland...not only watches: Switzerland...not only watches Watch Industry
The Swiss post office issued two stamps
in 2005 to celebrate the Swiss watch
Industry.
Switzerland...not only chocolates: Switzerland...not only chocolates Toblerone
Best known Swiss chocolate, invented in 1908
by Theodor Tobler.
Switzerland...but also:: Switzerland...but also: ..Geography easily accessible, in the heart of Europe
..Climate well-balanced climate with four seasons, beautiful scenery and above all…clean air!
..Environment Neutral, stable, secure, reliable infrastructure (transportation, telecommunication)
Switzerland...but also:: Switzerland...but also: ..Population Multi cultural, multi lingual, hard working, discrete and reliable
..Economy GDP of USD 42’000 per capita (top ranking world-wide)
..International UN, Olympic Committee, Red Cross, FIFA, UEFA, etc.
..Industry “Made in Switzerland” as synonym of quality and reliability
Switzerland and...direct Democracy: Switzerland and...direct Democracy Landsgemeinde, Glarus (GL)
The cantonal assembly in the canton of Glarus
is still held by citizens voting by show of hands.
In the other cantons all important political
decisions are still taken by direct voting.
Switzerland but above all...Swiss Made:: Switzerland but above all...Swiss Made: ..“Swissness” stands for: precise, reliable,
innovative, discrete, humble
..Finance #1 offshore Finance Center
..Technology Leading in Bio-, Micro-, Nano-
and Health technology
..Research Technical Universities, CERN, Paul Scherrer Institute
Switzerland and its Health Industry: Switzerland and its Health Industry Humanitarian Aid Red Cross
Hospital Tradition Rehabilitation (since 19th Century)
Hotel Standard School Tradition; Management
Healthcare Quality WHO Top Ranking
and (Life expectancy, Access &
Responsiveness Fairness in financial Contribution)
Innovation 1st Heart Balloon Angioplasty
Industry Pharmaceuticals, Medical Technology, Orthopaedic and Dental Implants
Switzerland and its Hospital Market: Switzerland and its Hospital Market
Public and Private Hospitals
US$ 10 billion p.a.
364 Hospitals
5 University/Teaching Hospitals
49‘000 beds
Private Hospitals
US$ 2.5 billion p.a. (= 25% market share)
100 Hospitals
11‘000 beds
Two major groups of providers with combined approx. 50% market share
Switzerland and its Swiss Leading Hospitals: Switzerland and its Swiss Leading Hospitals
Foundation
1999 by leading private hospitals
Objectives
excellent care
outstanding medical and nursing performance
top quality facilities
high level of quality and comfort in all areas
Medical disciplines
Acute medicin (13 Clinics)
Rehabilitation (2 Clinics)
Psychiatry (2 Clinics)
Swiss Leading Hospitals and its Members:
Founders
Clinic “Pyramide am See”, Zurich
“Sonnenhof”-Clinics, Berne
Clinic “Gut”, St. Moritz
Today: 17 prestigious Private Hospitals
Privately owned
Long-standing, local tradition Swiss Leading Hospitals and its Members
Swiss Leading Hospitals and its Objectives: The major goal of
All patients (and their family members)
enjoy the very best treatment
get individual attention and care
stay in pleasant surroundings
This goal is reached by
first-class doctors
excellently trained staff in each area
latest medical technology
Excellent hotel service
The high standard of specialist medical skills in our hospitals,
combined with the comfort of a five-star hotel, provide added
value and significant additional benefit for the patients. Swiss Leading Hospitals and its Objectives
Swiss Leading Hospitals and its Top Quality: Based on the EFQM Model – Key areas for accreditation, based on strict examinations:
Quality Management System
Accreditation procedure for medical doctors
Medical care
Nursing and care standards
Accommodation, catering and infrastructure
Administration
The adherence to the demanding guidelines is
audited within a three years’ cycle. Swiss Leading Hospitals and its Top Quality
Swiss Leading Hospitals and its Network : Clinic La Prairie Privatklinik Meiringen Privatklinik Wyss Meiringen Montreux Münchenbuchsee Swiss Leading Hospitals and its Network
Swiss Leading Hospitals and its Facts: Patients 210’000
In-patients 60’000
Out-patients 150’000
Beds 1’500
Medical Doctors 2’000
Medical Consultants 1’900
Employed Doctors 100
Turnover CHF 650 Mio
Swiss Leading Hospitals and its Facts
Swiss Leading Hospitals and its Gold Member Card:
Exclusive offer for free
24 hour helpline
complete information on services
important medical information.
Advantages for members
Reliance on helpful assistance abroad
ties in with a VIP package
Swiss Leading Hospitals and its Gold Member Card
Swiss Leading Hospitals...:
We are heading in the right direction
We are meeting a clear need
We are growing further (up to around 20 members)
And our vision is: The World Leading Hospitals ®
Swiss Leading Hospitals...
Thank you..... .....see you in Switzerland! www.swissleadinghospitals.ch: Thank you..... .....see you in Switzerland! www.swissleadinghospitals.ch