Troubleshooting:
Why can’t I hear audio that I had added to my PowerPoint before upload to authorSTREAM?
authorSTREAM supports audio in the presentations if it is an embedded audio (.wav) file in slides, are transition sounds (.wav) or is audio added using PowerPoint's ‘Add Narrations’ feature. Sounds that accompany animations are also supported (.wav). authorSTREAM indirectly supports ‘Linked Audio’ in PowerPoint with the help of a free desktop tool called authorPOINT Lite. You can find more information on how to install and use authorPOINT Lite
here.
My PowerPoint presentation did not upload?
Please make sure that the PowerPoint you upload
- Is not ‘Password protected’
- Does not have ‘Submit for Review’ or ‘Reply with changes’ option enabled.
How to replace the PowerPoint I uploaded?
You need to remove the earlier one, and then upload the changed presentation. Hit the link marked ‘Your Uploaded Presentations’ available in the footer section. Go to the presentation you want to replace. Click on the link marked ‘Delete’ available below the presentation. Your presentation will be deleted from the account. You can upload the updated presentation now.
How do I edit the authorSTREAM specific details of the uploaded presentation, like category, title, description etc?
Click on the link ‘Your Presentations’. Select the presentation details of which you want to edit and click on the ‘Edit Presentation info’ link available beside the presentation. Here you can edit the title, description and the category of the uploaded presentation.
How do I edit the authorSTREAM specific details of the uploaded presentation, like category, title, description etc?
Click on ‘My Account’ on the top right of the page and then click on the link ‘My Uploaded Presentations’. Select the presentation the details of which you want to edit and click on the ‘Edit Presentation info’ link available beside the presentation. Here you can edit the title, description and the category of the uploaded presentation.
How do I upload presentations greater than 1 GB?
Try authorPOINT Lite. authorPOINT Lite is a free PowerPoint to Flash converter tool that uploads your oversized PowerPoint
presentations (more than 1 GB) with animations and narrations on to authorSTREAM quickly and easily. You can even batch
upload your multiple presentations simultaneously to authorSTREAM. Moreover it gives you a preview of presentation on your
desktop before upload it to authorSTREAM. All for FREE!!!
Uploading bulky presentations through authorPOINT Lite requires just a few steps:
- All you need to do is install authorPOINT Lite.
- Import your presentation to be uploaded into authorPOINT Lite. authorPOINT Lite converts your PowerPoint presentation into flash, and gives you a preview of the flash output
- Click on the button marked ‘Upload to authorSTREAM’.
- Enter your authorSTREAM username and password; and upload the presentation to authorSTREAM within few minutes.
The hyperlink that I inserted in my presentation does not work.
Only those hyperlinks that are inserted on the images work in the final output
I got an invalid file format error. Why is that so?
This status message means that the file type that you are trying to upload isn't
supported by authorSTREAM.
Why has my presentation being rejected?
Your presentation might have been rejected on grounds of Terms of Use or copyright
violation.
Please review our Terms and Conditions.
Why did I get a Duplicate Record error?
This message means that the presentation you have uploaded already exists within
our system. We run a check on all presentations that are uploaded to avoid repetition.
Please try editing the presentation title and description.
Why can't I see my uploaded presentation?
Please make sure that the PowerPoint you upload
- Is not ‘Password protected’.
- Does not have ‘Submit for Review’ or ‘Reply with changes’ option enabled.