authorSTREAM Forum » PowerPoint Presentations to Video » Lost sound in conversion
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2/9/2012 12:30:05 AM
dwyersl
Posts 1
I have uploaded a ppt with sound and everything works great after the upload. However, I have done 3 different paid video conversions and lose the background music every time. HELP!!!! The sounds are .wavs so i dont know what is wrong.
2/10/2012 6:00:42 AM
shivalli
Posts 57
We are really sorry for the inconvenience caused. Due to some technical glitch at our conversion end, the video was not converted with audio. The technical team is working on to fix the issue. However, we have manually converted the video at our local conversion engine and it seems to be working fine now. Please follow the steps below to download video of your presentation:-

1) Sign in to your authorSTREAM account.
2) Go to My Stuff page: http://www.authorstream.com/MyUploaded-Presentations/All .
3) Under the Download menu
4) Right click on the video icon and click ‘Save Target as’ or ‘Save Link as’ (depends upon the browser you are using)

If you still face any problem please mark a mail to support@authorstream.com
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