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1/16/2012 12:26:58 AM
indiamartsuppliers
Posts 23
Hello,

Please solve the display issue of my uploaded ppts as all of them are having the following issues:

1. Text Formating Errors : Overlapping of text
2. Bulleted points are getting affected
3. The images are getting displaced

Regards,

Mauparna
1/17/2012 2:58:21 AM
shivalli
Posts 81
We have updated our conversion servers with the fix of the issues ( text overlapping, bullets Points) in your presentations. The problem has been resolved, now all the presentations you upload will play fine without any text and bullets overlapping issue.
We request you to update the previous presentations that you have uploaded in your account by replacing them, in order to solve these display issues on authorSTREAM output. See more details to replace a PowerPoint :- http://www.authorstream.com/help/74-replace-presentation/
1/18/2012 4:30:47 AM
indiamartsuppliers
Posts 23
Shivali,

Thanks for immediate revert.
However on uploading the following presentation, the same problems were found. There is an overlapping of text between headings and bulleted points.

http://www.authorstream.com/Presentation/indiamartsuppliers-1307052-1932917-120103050520-phpapp01/

Also, as per your solution, I have to replace all ppts for better display. But, I have uploaded a great number of corporate presentations. Is there any other way to rectify the error?
Please reply

Mauparna
1/20/2012 6:52:50 AM
shivalli
Posts 81
Hi, not able to identify any text overlapping in your PowerPoint.
However, in your presentations on some slides there is text wrapping issues ( a word shifted in next line). To avoid text wrapping in the slides, workaround we can suggest you to increase the size of the text box ( to add space after the words ) by dragging it from the corners or reduce the font size to adjust the words properly in the text box.

The technical team is working on to fix the text wrapping issue, bur it might take time. We are also in talk with our technical team for some way out to replace the previous uploaded presentations in your account at the back end, will let you know the status by Tuesday.

Thank you for all your patience and support.
1/25/2012 12:06:44 AM
indiamartsuppliers
Posts 23
Shivali,

We have acted on your suggestions and uploaded two ppts by re adjusting the text box, spaces between words but we are unable to see the desired changes

http://www.authorstream.com/Presentation/indiamartsuppliers-1307747-see-lube/
http://www.authorstream.com/Presentation/indiamartsuppliers-1307703-mvd/

Please suggest

Mauparna
1/30/2012 8:39:49 PM
dwightgenius
Posts 1
This may be caused by the fonts you are using and the fonts used are not supported by authorSTREAM, so when uploaded, the size of the characters changes.
To solve the problem, you can change the fonts in your presentation to the ones that authorSTREAM support. Or, you can convert your presentations to videos use a professional converter like leawo: http://www.leawo.com/powerpoint-video-converter/ or moyea: http://www.dvd-ppt-slideshow.com/ppt-to-video/.
p.s. leawo has a free version.
2/7/2012 12:04:29 AM
indiamartsuppliers
Posts 23
Hii,

Thanks for the response. I would request you to provide me the font size requirements supported by authorstream.

Regards,

Mauparna
2/7/2012 6:40:57 AM
shivalli
Posts 81
The technical team is working on to fix this issue and will soon update the same on authorSTREAM servers. Till the issue is resolved, workaround we can suggest you to :-
-> Decrease the font size of the text from 24 to 22
or
-> Choose some different Bullet style in the PowerPoint file.

We regret for the inconvenience caused and assure you of best services at all times.
2/21/2012 11:22:14 PM
indiamartsuppliers
Posts 23
Shivalli,


On our efforts in getting a better display for our ppts, an important development has taken place. We find whenever we download any of our ppts from autthorstream, there are changes in the downloaded ppts. The downloaded ppt/pps/ppsx file has changes like disappearance of colour of slide template, company name etc.


Please check at your end as this is a grievous problem because our basic objective of marketing is not getting served

Regards,

Mauparna
2/21/2012 11:40:44 PM
indiamartsuppliers
Posts 23
Shivalli,

Please ignore my earlier update and pay heed to the following concern:

The error occurred not in the process of download but occurred when I made changes in the downloaded ppt and saved it in a different name as per your guidelines. Further when I uploaded this ppt for testing in authorstream, after conversion, the ppt showed no text, company name.

For reference, please see the case:

http://www.authorstream.com/Presentation/indiamartsuppliers-1236426-3840234/

Please download it and make changes like changing the font size from 24 to 22, changes in bullet style and save it in a different name.

Also upload for your own reference in authorstream

Please offer your comments on the same

Thanks,

Mauparna
2/23/2012 10:12:16 AM
shivalli
Posts 81
We downloaded the presentation, changed the font size from 24 to 22 and privately uploaded it on authorSTREAM. The presentation seems to be working fine with no missing of text and company name.
We have mailed the sample presentation to your email id registered with this account http://www.authorstream.com/indiamartsuppliers/

we request you to again try to upload some presentation after making the changes. The only changes you need to perform is either change the font size or change the bullet style. Please mail us if you still face any problem. Sorry for the inconvenience.
2/23/2012 9:40:40 PM
indiamartsuppliers
Posts 23
Shivalli,

Thanks for the effort.

However, we are stii facing the same problem. I have followed the same procedure as updated to you. The end results of the case in question is as follows:

http://www.authorstream.com/Presentation/indiamartsuppliers-1342883-1236426-634556383953438040/

Regards,

Mauparna
2/23/2012 11:50:26 PM
indiamartsuppliers
Posts 23
Also, I wish to add that I am having this problem in this case only so far. Please check


Mauparna
2/24/2012 10:13:29 PM
indiamartsuppliers
Posts 23
Also, I wish to add that the bullet style we use in our presentations automatically changes after upload. Why does this happen?

Regards
2/28/2012 7:18:08 AM
shivalli
Posts 81
Thank you for sharing the link, We downloaded the presentation http://www.authorstream.com/Presentation/indiamartsuppliers-1342883-1236426-634556383953438040/ and found it to be corrupted. Corrupted or password protected presentations are not converted properly at our end. This is the reason the presentation background appears white. It is for this particular presentation, rest all the presentations are working fine.

The issue with the bullets is reported to the technical team and they are consistently working on it. We request you to choose some different Bullet style in the PowerPoint file and again upload on authorSTREAM.
2/29/2012 1:22:03 AM
indiamartsuppliers
Posts 23
Shivalli,


The same has been tried in our many efforts, but to no avail. The bullet style keeps changing even after change. Also, I still find the text wrapping issue still not resolved.

My questions are:

Has there been any change of tools/ technology used at your end for file conversion?

Reason being, our image links are not working. Also, due to improper conversion, our ppts are distorted. We also applied your guidelines but yet there some anomalies



It would be very nice if you could provide me your number or of the technical team. We need to know the solution and direct ourselves in solving them


Regards,

Mauparna
3/24/2012 4:33:57 AM
indiamartsuppliers
Posts 23
Shivalli,

No reply from you side.
Kindly provide number of your technical team

Neha
3/27/2012 12:14:27 AM
indiamartsuppliers
Posts 23
Shivali,

I am afraid the text distortion and text overlapping still prevails in almost all our presentations , specially at the footer portion of the presentations where the URL of the client's website is being mentioned. Please rectify this issue(conversion problem) at the earliest, as the visibility of our presentations have really declined since last couple of months.

Regards

Sourabh Paul
5/1/2012 2:21:28 AM
indiamartsuppliers
Posts 23
Shivali,

Is there any update ? Please be assured that we cannot proceed on with upgrading our premium account until our issues are resolved.Text distortion error has to be rectified to enable us to continue with authorstream and renew the premium account.
Hope to get soon reply

Regards

Sourabh Paul
5/1/2012 5:05:56 AM
shivalli
Posts 81
Hi Sourabh,

The issue has been resolved a long time back and as we mentioned before also you can check all your latest uploaded presentations for that
http://www.authorstream.com/indiamartsuppliers/1 . All the presentations are playing fine without any text distortion or overlapping in the header or footer.

The issue was fixed in November, 2011 all the presentations uploaded before the issue was fixed need to be replaced (read more - http://www.authorstream.com/help/74-replace-presentation/ ) in order to resolve the text distortion or overlapping issue. The technical team is also manually rebuilding the previous uploaded presentations in your account, with new conversion engine. But this is a lengthy process and will take time.

All the presentations that you will upload will have no issues related to text. If you come across any do let us know.

Shivali
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