Interpersonal Communication

Views:
 
Category: Education
     
 

Presentation Description

No description available.

Comments

By: abcdddd123 (34 month(s) ago)

great

By: boydcorp (41 month(s) ago)

This is a great PPT and I would love to have a copy.

By: bikash.abysmal (42 month(s) ago)

Pls allow to download ... its a lovely and thought provoking...

By: aazzam (45 month(s) ago)

Iam trying to apply this on education could i please obtain a copy

Presentation Transcript

Slide 1: 

Interpersonal Communication Kaizen English Academy - Sec 32 (Chandigarh)

Slide 2: 

Definition The Contextual View: Comparison with other forms of Communication Examines how many people are involved, how physically close they are to one another, how many sensory channels are used, and the feedback provided. Kaizen English Academy - Sec 32 (Chandigarh)

Differs from other forms of Communication : 

Differs from other forms of Communication Fewer Participants Involved Interactants are in close physical proximity to each other Many sensory channels are used. Feedback is immediate. Contextual definition does not take into account the relationship between the interactants Kaizen English Academy - Sec 32 (Chandigarh)

Slide 4: 

The Developmental View We have many different relationships with people Researchers say that our definition of Interpersonal Communication must account for these differences For Example: Interacting with a sales clerk in a store is different when compared to the relationship we have with our friends and family members. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 5: 

The Developmental View defines Interpersonal Communication as communication that occurs between people who have known each other for some time. Most importantly, these people view each other as unique individuals, not as people who are simply acting out social situations. Kaizen English Academy - Sec 32 (Chandigarh)

Direct and Interactive : 

Direct and Interactive Interpersonal communication refers to face-to-face or person-to-person Communication. Extremely relevant to achieving personal as well as professional success. Often Direct and Interactive: Makes effective use of oral as well as non-verbal channels – words, body language, facial expressions, space, tone, gestures, actions. Kaizen English Academy - Sec 32 (Chandigarh)

Human Behaviour : 

Human Behaviour Human Behaviour Calls for insight into behaviour and understanding of how people react to different situations. Has particular significance in all people-oriented situations. Relevant in dealing with people – both inside and outside the organization – especially for handling grievances and difficult situations. Kaizen English Academy - Sec 32 (Chandigarh)

How You Behave Matters : 

How You Behave Matters Pleasant and unpleasant situations are bound to occur in any organization where a large number of people work. A manager might have to convey appreciation/praise or areas of development/criticism/reprimand. In such cases, not only WHAT the manager says, but also HOW he says it and WHAT is done (actions) conveys meaning. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 9: 

Good Leaders constantly polish their verbal and non-verbal skills These skills are used to create the desired impression – positive/negative The words they choose, the way they express them, the tone, gestures and actions in totality create an impact First impressions carry considerable value - if it is right, it results in a positive relationship Kaizen English Academy - Sec 32 (Chandigarh)

Other skills essential to build effective Inter Communication skills is the ability to win trust, build rapport, ask the right questions and elicit full information.Involves creating right impressions and communicating the intended message convincingly : 

Other skills essential to build effective Inter Communication skills is the ability to win trust, build rapport, ask the right questions and elicit full information.Involves creating right impressions and communicating the intended message convincingly Kaizen English Academy - Sec 32 (Chandigarh)

Slide 11: 

Calls for sincerity in approach and bringing in transparency in CommunicationMeans asking appropriate questions in an appropriate manner and making the other person communicate Kaizen English Academy - Sec 32 (Chandigarh)

Slide 12: 

It also means making the other person confide in you – means breaking the other person’s reluctance For counseling, negotiation, hearing of appeals, personal appeals etc additional communication skills would be called for These have to be developed through conscious efforts Kaizen English Academy - Sec 32 (Chandigarh)

Slide 13: 

Develop a Positive Attitude People should have one basic skill – the ability to get along with others Whilst job oriented skills and knowledge are relevant, what is equally relevant, if not more, is the right ATTITUDE People may accept a lack of knowledge, but will never accept rudeness/indifference Kaizen English Academy - Sec 32 (Chandigarh)

Slide 14: 

Control Bad Feelings People come to work not only with their hands and heads, but also their hearts They come not only with knowledge, wisdom and intelligence, but also with feelings and emotions Dealing with other people requires control over moods! Kaizen English Academy - Sec 32 (Chandigarh)

Any work situation is a mix of positive and negative, good and bad strokesGood Interpersonal Skills require underplaying negative strokes and not letting them spoil one’s temper : 

Any work situation is a mix of positive and negative, good and bad strokesGood Interpersonal Skills require underplaying negative strokes and not letting them spoil one’s temper Kaizen English Academy - Sec 32 (Chandigarh)

Slide 16: 

Learn to rise above bad feelings coming from any quarter and do not let these show up or hinder dealings with people Kaizen English Academy - Sec 32 (Chandigarh)

Use Logic – The strength of a rational response in difficult situations : 

Use Logic – The strength of a rational response in difficult situations “Two forces – Logic and Emotion – are at work throughout our lives. Often the push and pull in opposite directions. The one that prevails at any particular time, will determine how we get along with others, and may affect our level of achievement. It is easy to respond to situations with emotions rather than logic, but responding logically helps us deal constructively with different situations.” - Roberta Cava Kaizen English Academy - Sec 32 (Chandigarh)

Slide 18: 

Harmonious Interpersonal Relationships - The Secret of Success “I will pay more for the ability to deal with people than for any other ability under the sun.” - John Rockfeller Kaizen English Academy - Sec 32 (Chandigarh)

Slide 19: 

Leadership and Communication Skills Kaizen English Academy - Sec 32 (Chandigarh)

Leadership and Communication are closely inter-relatedGood leaders master the art of COMMUNICATION : 

Leadership and Communication are closely inter-relatedGood leaders master the art of COMMUNICATION Kaizen English Academy - Sec 32 (Chandigarh)

Whatever the business or profession, a leader communicates through verbal and nonverbal messages, especially by setting an example or being a role model. : 

Whatever the business or profession, a leader communicates through verbal and nonverbal messages, especially by setting an example or being a role model. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 22: 

Followers look up to them for instructions and inspiration Leaders need to inspire and motivate their teammates The ability to get across, build rapport and win trust becomes so crucial that acquiring these communication skills becomes a critical necessity !!! Kaizen English Academy - Sec 32 (Chandigarh)

Slide 23: 

Transactional Analysis Regarded as one of the most promising breakthroughs in Psychiatry Constitutes yet another valuable approach to understanding Human Behaviour and Action Developed by Dr. Eric Berne, author of the book ‘Games People Play’ and subsequently discussed by Dr. Thomas A Harris in his book ‘I’m OK – You’re OK’ Kaizen English Academy - Sec 32 (Chandigarh)

Slide 24: 

Starting point of the Theory: When two people encounter each other, one of them will speak to the other. This is called the ‘Transaction Stimulus’. The reaction from the other person is called the ‘Transaction Response’. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 25: 

The person sending the stimulus is called the ‘Agent’. The person who responds is called the ‘Respondent’. ‘Transactional Analysis’ became the method of examining the transaction wherein : ‘I do something to you, and you do something back.’ Kaizen English Academy - Sec 32 (Chandigarh)

Slide 26: 

In any personal interaction, a study of Transactional Analysis, is useful in understanding and appropriately responding to varied behaviour. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 27: 

Transactional Analysis divides an individual’s personality into three ‘Ego States’ Ego State has been defined as a constant pattern of thinking, feeling or behaving. These states are produced by recalling past events involving real people, real times, real places and real feelings. Kaizen English Academy - Sec 32 (Chandigarh)

Slide 28: 

Parent Ego State : Behaviour, Thoughts and Feelings copied from parents or parent figures Adult Ego State : Behaviour, Thoughts and Feelings which are direct responses to the ‘here and now’ Child Ego State : Behaviour, Thoughts and Feelings replayed from childhood Kaizen English Academy - Sec 32 (Chandigarh)

Slide 29: 

The Parent State Our ingrained voice of authority, absorbed conditioning, learning and attitudes from when we were young We were conditioned by our parents, teachers and older people, neighbors, aunts and uncles Parent State is made up of a huge number of hidden and overt recorded playbacks Kaizen English Academy - Sec 32 (Chandigarh)

Slide 30: 

Typically embodied by phrases and attitudes starting with ‘how to’, ‘under no circumstances’, ‘always’, ‘never forget’, ‘don’t lie/cheat/steal’, etc. Formed by external events and influences upon us as we grow through early childhood We can change it, but this is easier said than done Kaizen English Academy - Sec 32 (Chandigarh)

The Child State : 

The Child State Our internal reaction and feelings to external events form the ‘Child’ This is the seeing, hearing, feeling and emotional body of data within each of us Kaizen English Academy - Sec 32 (Chandigarh)

When anger or despair dominates reason, the Child is in controlLike our Parent, we can change it, but it isn’t easy : 

When anger or despair dominates reason, the Child is in controlLike our Parent, we can change it, but it isn’t easy Kaizen English Academy - Sec 32 (Chandigarh)

The Adult State : 

The Adult State Our ‘Adult’ is our ability to think and determine action for ourselves , based on received data The ‘Adult’ in us begins to form when we are about 10 months old It is the means by which we keep our ‘Parent’ and ‘Child’ under control Kaizen English Academy - Sec 32 (Chandigarh)

If we want to change our ‘Parent’ or ‘Child’, we must do so through our ‘Adult” : 

If we want to change our ‘Parent’ or ‘Child’, we must do so through our ‘Adult” Kaizen English Academy - Sec 32 (Chandigarh)

In other words … : 

In other words … ‘Parent’ is our ‘Taught’ concept of life ‘Adult’ is our ‘Thought’ concept of life ‘Child’ is our ‘Felt’ concept of life Kaizen English Academy - Sec 32 (Chandigarh)

Slide 36: 

When we communicate, we are doing so from one of our own Ego States (our Parent, Adult or Child) Our feelings at the time determine which one we use, and at any time something can trigger a shift from one state to another When we respond, we are doing this from one of the three states and it is in the analysis of these stimuli and responses that the essence of Transactional Analysis lies Kaizen English Academy - Sec 32 (Chandigarh)

Core of Eric Berne’s Theory : 

Core of Eric Berne’s Theory Effective transactions must be complementary They must go back from the ‘Receiving Ego State’ to the ‘Sending Ego State’ For Example: If the stimulus is Parent to Child, the response must be Child to Parent, or the transaction is ‘crossed’, and there will be a problem between the sender and the receiver Kaizen English Academy - Sec 32 (Chandigarh)

Slide 38: 

If a ‘Crossed’ Transaction occurs, there is ineffective communication Worse still, either or both parties will be upset For the relationship to continue smoothly, the agent or the respondent must rescue the situation with a complementary transaction Kaizen English Academy - Sec 32 (Chandigarh)

Slide 39: 

In serious breakdowns, there is no chance of immediately resuming a discussion about the original subject matter Attention is focused on the relationship Discussion can only continue constructively if and when the relationship is mended Kaizen English Academy - Sec 32 (Chandigarh)

Transactional Analysis also refers to Four Life Positions concerning one’s own self as well as others : 

Transactional Analysis also refers to Four Life Positions concerning one’s own self as well as others Kaizen English Academy - Sec 32 (Chandigarh)

Life Positions : 

Life Positions Life Positions are basic beliefs about self and others, which are used to justify decisions and behaviour These Life Positions are perceptions of the world and the people that we ‘transact’ with, as well as of ourselves Life Positions are existential positions, one of which we are most likely to go to under stress Kaizen English Academy - Sec 32 (Chandigarh)

Slide 42: 

Kaizen English Academy - Sec 32 (Chandigarh)

Slide 43: 

Eminently Desirable Position Indicates an acceptance of one’s own self-worth as well as that of others Positive approach in dealing with real life situations Person concerned shows sense of maturity and comfort in dealing with others Kaizen English Academy - Sec 32 (Chandigarh)

Slide 44: 

People with this attitude enjoy positions of leadership They succeed in developing and sustaining meaningful interpersonal relationships Kaizen English Academy - Sec 32 (Chandigarh)

Slide 45: 

Attitude Displayed – “It’s no one’s fault, blame isn’t the issue – what matters is how we go forward and sort things out.” (I’m OK and You’re OK – ‘Happy’) Kaizen English Academy - Sec 32 (Chandigarh)

I’m not OK – You’re OK : 

I’m not OK – You’re OK Relates to acceptance of others but not of self Person suffers from an Inferiority Complex – Feels there is something lacking in him/her Shows a shortcoming in dealing with real life situations Will be submissive or passive Often displays a subservient attitude Kaizen English Academy - Sec 32 (Chandigarh)

Slide 47: 

Are conspicuous by their self-denial Very often, look up to others for advice and seek constant guidance Display lack of confidence in their own abilities Kaizen English Academy - Sec 32 (Chandigarh)

Attitude Displayed – “I’m to blame.”(You are OK and I’m not OK – ‘Helpless’) : 

Attitude Displayed – “I’m to blame.”(You are OK and I’m not OK – ‘Helpless’) Kaizen English Academy - Sec 32 (Chandigarh)

I’m OK – You are not OK : 

I’m OK – You are not OK Relates to acceptance of self but not of others Feels that there is something lacking in others Suffers from Superiority Complex Is aggressive and Intimidating Tries to dominate and tends to give unsolicited advice to others Kaizen English Academy - Sec 32 (Chandigarh)

Slide 50: 

Displays Attitude – ‘You are to blame.’ (I’m OK and You are not OK – ‘Angry’) Kaizen English Academy - Sec 32 (Chandigarh)

Slide 51: 

I’m not OK – You’re not OK Refers to rejection of both self and others Nothing is right. Something is lacking in them and in others as well Opposite of ‘I’m OK – You’re Ok’ kind of person Visibly negative and pessimistic approach Undermine themselves as well as others Kaizen English Academy - Sec 32 (Chandigarh)

Slide 52: 

Looks down upon others and does not give others credit for positive developments Does not see the positive side of anything Not capable of becoming an effective leader Kaizen English Academy - Sec 32 (Chandigarh)

Displays Attitude – ‘We are both to blame.’(I’m not OK and you are not OK – ‘Hopeless’) : 

Displays Attitude – ‘We are both to blame.’(I’m not OK and you are not OK – ‘Hopeless’) Kaizen English Academy - Sec 32 (Chandigarh)

Slide 54: 

Against the backdrop of these Life Positions, Transactional Analysis attempts to analyze a transaction Transaction forms a basic unit of communication – stimulus by one person and response by another Transactions take place each time people meet or communication takes place Kaizen English Academy - Sec 32 (Chandigarh)

The Three Transactions : 

The Three Transactions Complementary – Smooth conversations with expected responses emanating Crossed – Unexpected Response, breakdown in communication Hidden – Words spoken do not express real meaning. Real responses conveyed through facial expressions or other actions Kaizen English Academy - Sec 32 (Chandigarh)

Slide 56: 

Understanding Life Positions from which a person operates is essential for making Interpersonal Communication effective Knowledge of Human Behavior and of Transaction Types helps enhance the Interpersonal Communication Skills of a leader Kaizen English Academy - Sec 32 (Chandigarh)

Slide 57: 

Question Time !!!!! Kaizen English Academy - Sec 32 (Chandigarh)

Slide 58: 

Kaizen English Academy - Sec 32 (Chandigarh)