total quality management

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Prof. SUSRI SANGITA MOHANTY RCEM, BHUBANESWAR

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Slide 1: 

TOTAL QUALITY MANAGEMENT FOR ORGANIZATIONAL EFFECTIVENESS

Slide 2: 

TOTAL QUALITY MANAGEMENT A MANAGEMENT PHILOSOPHY WITH ITS ESSENCE ON “MEETING THE CUSTOMERS’ EXPECTATIONS BY DOING THE RIGHT THINGS THE FIRST TIME AND EVERY TIME”.

Slide 3: 

THE TWO PRIMARY COMPONENTS ARE: LISTENING TO THE VOICE OF THE PROCESS. LISTENING TO THE VOICE OF THE CUSTOMER. THE VOICE OF THE CUSTOMER MAY BE SUMMED UP AS THE EXPECTATIONS OF A CUSTOMER IN TWO DIFFERENT QUALITY ASPECTS QUALITY IN FACTS CONVENTIONAL QUALITY (q) COST SCHEDULE QUALITY IN PERCEPTION

Slide 4: 

THE SEVEN Q.C.TOOLS NORMALLY EMPLOYED ARE:- CHECK SHEET CONTROL CHART STRATIFICATION CAUSE AND EFFECT DIAGRAM HISTOGRAM SCATTER DIAGRAM PARETO CHART

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VARIOUS TQM TECHNIQUES QUALITY CIRCLE A VOLUNTARY BODY OF GENERALLY NOT MORE THAN SEVEN MEMBERS WHO MEET TO SUGGEST MEANS FOR IMPROVEMENT IN ISSUES PERTAINING TO PRODUCTIVITY, SAFETY AND ECONOMIC MEASURES. KAIZAN “THERE IS ALWAYS SCOPE FOR CONTINUOUS IMPROVEMENT” 5. ‘S’ SEIRI - SORTING OUT SEITON - ORDERLINESS SEISO - CLEANLINESS SEIKETSU - HIGH STANDARD HOUSE-KEEPING SHITSUKE - HOUSE-KEEPING DISCIPLINE

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POKA-YOKE A CHECK-LIST FOR FACILITATING TESTING, COMMISSIONING AND PREVENTIVE MAINT. DRAM - DAILY ROUTINE ACTIVITY MANUAL A MANUAL FOR FACILITATING ADHERANCE TO STANDARD OPERATING PROCEDURES. MALCOLM BALRIDGE TOTAL QUALITY ASSESSMENT FOR ASSESSMENT OF TOTAL QUALITY IN AN ORGANISATION QIP - QUALITY IMPROVEMENT PROJECT TEAM - A CROSS FUNCTIONAL TEAM CONSTITUTED BY THE MANGEMENT FOR A PARTICULAR PROBLEM

Slide 7: 

KAN-BAN AN INFORMATION SYSTEM USED IN INVENTORY CONTROL/JIT BPR BUSINESS PROCESS RE-ENGINEERING SIX SIGMA- THE EPITOME OF TOTAL QUALITY HIERARCHY.

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BENEFITS OF IMPLEMENTING TQM HIGHER PRODUCTIVITY ENHANCED EFFICIENCY STANDARDISATION OF SYSTEMS AND PROCEDURES BETTER WORK-CULTURE HIGHER EMPLOYEE MORALE INCREASED ORGANIZATIONAL EFFECTIVENESS

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