Distribution Management

DISTRIBUTION & WARE-HOUSE MANAGEMENT : 

DISTRIBUTION & WARE-HOUSE MANAGEMENT

DISTRIBUTION MANAGEMENTBACK-GROUND : 

Retail Boom Rise of SCM concept Globalization – out-sourcing, out-shoring Product customisation – Basic unit, modular fits for product variation, accessories, add-ons e.g. DELL FGs, sub-assemblies, components moving long distances involving: Ware-houses Transportation Visibility of inv DISTRIBUTION MANAGEMENTBACK-GROUND

Distribution design & ware-house function : 

Distribution design & ware-house function F1 F2 F3 F1,F2,F3 F1,F2,F3 Ware-house 1 Ware-house 2 Break-bulk Cross docking Mixing

WARE-HOUSING : 

WARE-HOUSING ‘FIT’ in the Supply Chain Management (SCM) Value addition carried out Order filling Packing Labeling Feature fitments (modular) Placing of warranty cards, instr manual, discount brochures, company literature; in the package Type, location of ware-house(s) Nature of items handled Duration of storage & avg inv Up and Down linkages Road, air and sea connectivity MHE and facilities required

TYPES OF WARE-HOUSING : 

TYPES OF WARE-HOUSING Range of items-wise, TVs in one and others goods in another Region/area-wise – hub & spoke model Co-location with factory Leveraging tax benefits e.g. Baddi, Gauhati

FACILITIES AT WARE-HOUSE : 

FACILITIES AT WARE-HOUSE Safety and Security Fire and theft precautions Computerized inv mgt, Visibility of inv Fitment and assembly of final product Basic unit plus required modules, accessories as per customer’s order Inter-ware-house transfers, rush calls to Prod Mgr, OEMs Tie-up with tpt/courier co – hot and fail-proof Control & Mgt of orders

SPEED AND ACCURACY IN ORDER FULFILLMENT : 

SPEED AND ACCURACY IN ORDER FULFILLMENT Order registration – complete and giving specific details of optionals/choices Indication of expected delivery time to customer. E.g. for ex-stock issues, five working days is a norm. Generally, delivery takes place on the third day. At ware-house : Track AWB/DC till received by customer

Follow-up by Sales Dept : 

Follow-up by Sales Dept Obtained DC No 456 / 11 Mar 08, Overnite Tracked the consignment 1200 h, 13 Mar 08, Consignment delivered to the customer Called up customer 1000 h 14 Mar 08. Checked safe receipt, if any assistance required. 1000 h, 21 Mar 08. Called customer. both fridges checked, working well. Customer happy.

An example of Order fulfillment : 

An example of Order fulfillment

Godrej & Boyce CoOrder No.459 dtd10 Mar 2008, 1740 hrs : 

Godrej & Boyce CoOrder No.459 dtd10 Mar 2008, 1740 hrs Customer : Mr. Ashish Mahajan (Dealer) B-12, Kapil Society 44, JN Apte Road Pune- 411008 mob – 9898952727 Refrigerator- Freedom, 300 Ltr, Ash grey, Qty- 02, with stabilizer S-4 Qty-2 and Handle protector Qty-02.

Order Processing : 

Order Processing 0900h,10 Mar 08 : Stock availability checked. Freedom 300 Ltr- qty 156 - Stabiliser S 4- Nil - Handle Protector –qty 156 1000h,10 Mar 08 : 02 Freedom 300 ltr Fridges sent to Paint shop, with color requisition- Ash grey, Order placed for S-4 stabilizers Qty 02, from M/s JP Electricals 1100h,10 Mar 08 : Handle protectors Qty 02 issued and H/O to Pkg & Dispatch. 1500h,11 Mar 08 : Painting completed, fridges sent to Pkg & Dispatch 1800h,11 Mar 08 : Stabilizer S-4 qty-02 recvd from JP Elec. 1000h, 12 Mar 08 : At Pkg & Dispatch Dept Obtain from OEM M/S JP Electricals To be painted as per customer’s choice

Slide 14: 

Thank You

Slide 15: 

Chandigarh Ahmedabad Pune Kolkota Chennai HUB & SPOKE MODEL N Order No459

AT WARE-HOUSE : 

AT WARE-HOUSE Check order, break-down into FGs/items in inv, inform relevant storekeeper(s) to issue FGs/items Forward order copy to Assembly and Packaging Dept FGs/items issued & sent to Assy & Pkg. Assembly completed, verified against the order Documentation, warranty cert, quality cert, operator’s manual placed in the pkg Labeling, strip-binding, RFID, Add,tele of customer endorsed on pkg Hand over to tpt/courier co Obtain AWB/DC No

At Pkg & Dispatch dept : 

At Pkg & Dispatch dept 1200 h, 12 Mar 08 : Final check on Correctness of consignment done. 1400 h- placement of customer’s order copy, invoice copy, warranty cards, Operator’s manuals, Cautionary stickers. 1430 h- Packed in cartons, transit safety labels pasted, laminated Labels with Add, tele of customer stapled on the carton 1600 h, 12 Mar 08 : Consignment h/o to Overnight courier. DC no. P 456 dt 11 Mar 08