Auto Assist Network Development Pan- India :1 Auto Assist Network Development Pan- India Vineet M.Apte


Program Objectives :2 Program Objectives Set up Network of Service Providers across the country. Strong Network to run Operations and promotion of Sales and Marketing. Focus on quality and efficient Services


Service Providers :3 Service Providers Car Manufacturers : Dealer Network (existing) + Preferred Multibrand Garages Insurance Companies: Towing Service Providers + Preferred Multibrand Garages Exide Battery Services Network. Tyre Companies Network. Existing 24/7/365 Service Providers .


Planning Pan India Network :4 Planning Pan India Network Get detailed maps of regions through map My India or equivalent company Divide Country into sectors. Set up Mgt offices at central locations in each sector considering density of Vehicle Population in the sector Develop and implement Network (preferably with Satellite Tracking software)


Slide 5:5 II III IV I


Alignment of Vendors to Organisational goals :6 Alignment of Vendors to Organisational goals Approach : Long Term Contract Mutually agreeable contract terms Standardized specifications Partnering based on relationships Share Values and Vision Results : Continuity and predictability Vendors part of Integrated Team Relationship based on Trust


List of Activities – Highlights Auto Assists :7 List of Activities – Highlights Auto Assists Setting up regional offices with staff (first 2 months ) Vendors selection and shortlisting (For each zone) Continuous upgradation of vendor network in each zone to cover smaller towns/cities (After 2 months) Leverage existing Network of Exide Batteries, known tire companies (Immediate) Tie up with Mapping software companies (Within 3 months)


Basic List of ActivitiesAuto Assists :8 Basic List of ActivitiesAuto Assists Case wise project Management. (Day One) Vendors performance matrix definition and tracking (Day One) Development of MIS (Continuous) Status review with Management (Monthly) Monitoring regional offices and visits as required (Continuous) Continuous tracking, improvement strategies implementation for increased car breakdown volume in area zones, highways, Metro cities, etc.


Auto Assist –Network Key areas :9 Auto Assist –Network Key areas Roadside Assistance Customer Assistance Accident Co-ordination Marketing programs Retailer programs Database Cleansing Customer Fulfilment services Customer Loyalty programs


Roadside Assist – Basic Network :10 Roadside Assist – Basic Network Minor Roadside Repairs Technical Advice Battery & Parts Replacement Urgent Message Relay Lockout assistance – Locksmith or Courier Medical Advice Accident Co-ordination & towing


Roadside Assist - Premium :11 Roadside Assist - Premium As per Basic program, Plus: Parts and Service Locator Emergency Taxi Transport Legal Advice Accident Ambulance Cover Plus, when a vehicle is more than 500 km from home: Hotel Assistance Rental Car Assistance Alternative Travel Assistance


Auto Assist - CRM and Customer Contact Program :12 Auto Assist - CRM and Customer Contact Program Data Base Management Significantly more details on each customer Unique Client Number ensures data is accurate and automatically updates system Ability to link customer information with Roadside and Customer cases across all branch offices Full integration with other suppliers Customer Contact Program Verify customer and vehicle details Cleanse database of false/duplicate information Establish mailing lists for marketing use


Auto Assist – Reporting Network :13 Auto Assist – Reporting Network Reports generated monthly in line with individual client requirements: By Fault By Model By Resolution By Region By Dealer


Efficient working of Network :14 Efficient working of Network Leadership Style & Behavior Build Supportive Relationship Manage & Avoid Conflicts Training Modules for Managers and support Executives Develop Team Performance Project Management case wise in association with Operations , Finance, Garages and the Management Risk Management.


Any hour of the day, we are just a call away :15 Any hour of the day, we are just a call away Thank You …!